A Ray of Sunshine Floral

At A Ray of Sunshine Floral, each arrangement is created using fresh, seasonal blooms and designed with care. While we make every effort to replicate the style shown, exact flower varieties, colors, or containers cannot always be guaranteed due to availability and quality standards.

We reserve the right to make substitutions as needed.

When this happens, the overall style, color palette, and feel of the arrangement will be maintained. Any substitutions will always be of equal or greater value and chosen to preserve the integrity of the design.

Specific flowers, vases, or design elements are not guaranteed unless confirmed in advance. If there are details that are especially important to you, please include them at checkout or contact us prior to placing your order to verify availability.

By placing an order, you acknowledge and accept that substitutions may be necessary to ensure the freshest and highest-quality result.

We offer local delivery throughout Hilliard and surrounding Columbus areas. Delivery availability and fees are based on distance and calculated at checkout.

Same-day delivery is available for orders placed before our daily cutoff time. Orders placed after the cutoff will be delivered the next available delivery day. During holidays or high-volume periods, delivery windows may be extended.

Requested delivery times are not guaranteed. All orders are delivered within a general route-based window.

It is the customer’s responsibility to provide complete and accurate delivery information. We are not responsible for delays or failed deliveries due to incorrect addresses, missing details, restricted access, or recipient unavailability.

To protect the quality of the arrangement, we may attempt to contact the recipient (when appropriate) to confirm availability, especially during extreme temperatures. If the recipient cannot be reached or is unavailable, we may leave the delivery in a safe, weather-appropriate location at our discretion.

If we determine that leaving the arrangement would compromise its quality or safety, the order will be returned to the shop and redelivery will require an additional delivery fee.

Once an arrangement is delivered, or left at the delivery location, we are not responsible for damage, theft, or environmental exposure.

Orders that cannot be completed due to incorrect information or recipient unavailability are not eligible for refunds. Redelivery or address changes after dispatch may incur additional fees.

For deliveries to hospitals, funeral homes, or businesses, we will coordinate with staff when possible, but are not responsible for delays, refusals, or handling after delivery.

Due to the perishable nature of flowers, we do not accept returns once an arrangement has been delivered.

If there is an issue with your order, please contact us within 24 hours of delivery with a photo and description so we can review it. We will make every reasonable effort to address quality concerns, which may include a replacement or shop credit at our discretion.

Refunds are not guaranteed and are evaluated on a case-by-case basis. We do not offer refunds for issues related to incorrect delivery information, recipient unavailability, or conditions outside of our control after delivery.

If a refund is approved, it will be processed to the original form of payment. Please allow 5–10 business days for it to appear on your statement, depending on your financial institution.

Our goal is to ensure every order is handled with care and arrives as intended…if something isn’t right, we want to know and make it right where possible.