277 Reviews
Westwood Flowers - Please know how particularly satisfied we were with the flowers we ordered as a birthday gift over this past weekend. As always ... Your choices for the arrangement were beautiful ... and they arrived exactly as we requested. We appreciate your great professional help as always. KG
LOVE, LOVE, LOVE - Westwood Flower Shop!!!! Have used them several times now and every time.... Great service, "FRESH" flowers, great variety, and "photo of " your freshly made arrangement" (when do you get that) !!!! and how about great delivery!!! If you want the "BEST" Westwood Flower Shop, is it!!!!!! Thank you again for such great flowers, easy ordering, and great customer service!!!!
I was extremely satisfied once again working with Westwood Flower Shop. The website gave me many good choices and delivery was made exactly as planned. The recipient of the flowers was extremely pleased. Thank you for your continuing professional help.
Lovely arrangement, arrived exactly as the picture on the site and on-time, plus chocolates, to my complete satisfaction.
Same day delivery, beautiful flowers, they could not have been fresher
The bouquet was fair. I guess I expected more at the price.
sooo reliable and the flowers are gorgous!! the only place i buy flowers
Again, an excellent job!!!!!!!! Westwood Flower Shop sets the bar for "Flower Shops"!!!!!!!!! I have used them several times now .... and every time - EXCELLENT .... service, quality, delivery, variety, and easy ordering!!!!!!! You cannot say enough about this flower shop!!!!!!! If you want quality every time and great selection/ service.... try Westwood... you will be very impressed as I am. Thanks again!!!!!!!!!!!!!! Jeanne
Not cheap but the flowers were amazing and the service was terrific.
Beautiful arrangement that actually looked like the photo I ordered from. Thank you. I now have you in my phone for future deliveries to my daughter and her family.
Beautiful and unique as always - they always do a great job!
Always , always, ALWAYS excellent!!! I love your customer service and your quality of flowers! I am a loyal customer!
The flowers are so beautiful! They were delivered with care. My friend said they made her home smell wonderful and the sunflowers were large and of nice quality. Thank you for making her day a little brighter with your beautiful arrangement. If the opportunity comes up in the future, I will definitely order flowers from your shop again.
My granddaughter absolutely loved her flowers! They were so beautiful.
Thank you!
Arrangement was beautiful. Delivery was timely. Recipient was happy.
Thank you!
I was unsure of ordering at first because other flower shops had many more reviews, but Westwood offered same day delivery and I found a bouquet I really liked. Westwood really came through from delivery tracking to photo of delivery and the flowers looked great. Happy to leave a 5 star review.
Perfect as always! My wife loved the blooms, 10 for each year of our marriage. Mahalos for another amazing job well done.
Just tried Westwood Flower Shop.... Unbelievable!!! So easy to order online, great selection, big variety!!, Fast delivery and "SENT Photo of Actual arrangement" to be delivered!!!! Never had such Service, choice, delivery, and the "Photo of the arrangement" being sent!!!!! I order flowers for friends all over the US. This shop is an "Olympic Gold Medal Winner" !!! So impressed... Thank you so much!!! A business that really ..."puts the customer 1st"!!!
My daughter absolutely loved her flowers and candy! They were delivered on time and ordering online is easy-to-use.
Thank you so much!!
Without a doubt the Peonies were the best I’ve seen! My daughter in law was very impressed !!! Thank You
It’s so wonderful to have a company you can order and TRUST it will be done to perfection! This is my 3rd order and it did not disappoint!! I told you the 1st order you should be proud
I am pretty disappointed in the flowers I ordered. The photo they sent looks absolutely nothing like what I ordered. I am aware they may have to make substitutes and it might not look precisely like the photo but it looks like there were quite a few elements missing from flowers I ordered. This photo looks pretty sad in comparison to what I thought I was ordering. I expected better for $120 purchase. I tried calling about it and she said the photo was a "bad angle" and was going to send me a new one before doing anything else but I have yet to hear back.
The flower arrangements were more beautiful than expected. She made sure to make them special and they were just perfect!! Thank you so much!!
I LOVE Westwood flowers! They never disappoint!!! Always gorgeous arrangements for all my friends and even some celebrity clients!
The most beautiful arrangement!!! Best florist
This florist is beyond great the arrangement are so beautiful I will definitely continue to use this florist for any other occasions
Beautiful arrangements! Superb customer service!
As always, the bouquet was beautiful and delivered promptly. I will continue to use Westwood Flower Shop for all my floral needs.
Thank you,
Debbie M (from Chicago)
All very professional.
The beautiful bouquet, just as I expected.
Delivery on time and at the requested t9ime.
Very good online customer service during the preparation of the bouquet, so everything was much more personal.
I love the great work they always do, this time I had a last-minute issue, but they had no issue accommodating me. That was truly appreciated.
Like all my other orders for my wife, it is AMAZING. Whenever I want to commemorate a birthday or anniversary, Westwood Flowers delivers spectacularly.
Delivered to wrong address.
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Florist Response:
Hi Julie. Our sincere apologies for delivering to the wrong address and the inconvenience this may have caused. We can always send over a new bouquet (with a premium upgrade) for replacement to compensate for our mistake. We are only human and sometimes, this error is unavoidable. We called and left you a message. Please let us know. Thank you.
The Westwood Flower Shop’s website is easy to use, has great selections. The delivery is spot on and most importantly my mother-in-law loves whatever the WFS florists create!
Beautiful arrangement. Great service.
So easy to order. Love the “BloomSnap” - they sent a photo of the actual arrangement so I could see what was delivered…and it was GORGEOUS. Great value too.
Perfect delivery. Thank you.
Beautiful birthday flowers delivered for our daughter’s birthday. We have used Westwood Flower Shop several times and highly recommend.
Fabulous bouquet! My daughter loved it. Thank you for the phone calls and delivery confirmation. Great customer service.
Westwood flower shop did an excellent job this Valentine’s Day! My wife was in Los Angeles for business while I am in Ga. It was no problem ordering a beautiful arrangement to be delivered to her room, even from across the country. Delivery was on time and perfect as well!
I wanted to order from Westwood flower shop for Valentine's day this year because last year they saved my butt! I just forgot to order flowers and late that day they still had a lovely bouquet left. Thanks everyone!
The flowers were beautiful and the entire process from order to delivery was perfect. Thank you very much.
The flowers is beautiful but I didnt receive the balloon.
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Florist's Response:
We sent you an email stating that the balloons are on its way! Unfortunately the delay was because it was not attached to the flowers and we sincerely apologized for the inconvenience. We delivered an upgrade of a "balloon bouquet" instead of a single that you originally ordered to compensate. Thank you for giving us 3 stars!
Easy to order, and the flowers were very much appreciated! Thank you for making my friends day!
I reached out to Westwood Flower Shop to help me send flowers to my girlfriend for her birthday. I've tried a few flower shops in the area in the past, but I was disappointed with the results. Westwood Flower Shop did not disappoint. I ordered a lily flower arrangement with a personalized card, box of chocolates and balloons. They added a really nice bow to the vase.
My girlfriend received flowers from her clients, coworkers but my flowers stood out by far. My girlfriend loved them! They did an amazing job from flower arrangement to same day delivery. I will definitely be using Westwood Flower Shop for Valentine's Day! (10/10 Experience)
The custom arrangement I sent my daughter was absolutely beautiful. The design was exactly what I wanted it to be. The flowers were very fresh. I am a repeat customer and definitely recommend Westwood Flower Shop! Thank you for making her day and mine!
Beautiful flowers delivered hassle free
Close but no cigar. Pretty enough, and recipient loved them, but the delivered arrangement was not what my mind's eye saw when ordering off the website.
Great website, great customer service, & the perfect bouquet delivered on time!
Once again, SUPERB job on the part of my Favorite Flower Shop! My wife's favorite as well.
Gorgeous arrangement! Was so pleased, it looked just like the photo (and I think the one I got looks even better!). The flowers were all fresh and beautiful. Thank you!!!
Per usual, beautiful arrangement, delivered on time. Employees are very friendly and helpful.
Beautiful! Thank you for the great service.
Great arrangement and delivered on time!! Thank you!!
The picture that Rachael sent me of the flowers looked beautiful. Thank you so much.
Thank you for sending our love to our daughter through a beautiful flower arrangement!
Beautiful flowers and reliable service as always!
My wife loves the flowers and thanks for your comment
The flowers were absolutely gorgeous and delivery perfect.
Westwood Flower always does a great job. Would never go anywhere else.
The flowers looked amazing. Very happy with them and the delivery. Cathy and the staff were also very helpful and understanding, I had a few requests which they really made an effort to fulfil. I went with Westwood due to the other good reviews for peace of mind and they didn't disappoint. I would recommend them to anyone.
Thank you Westwood Flower Shop, you did an amazing job! It was such an easy process to order online & I immediately received my confirmation email as soon as my transaction was complete. My niece had surgery & when these beautiful flowers arrived to her room, it put a huge smile on her face & really brightened her day! Again, thank you for all you do & making this world a better place!
Disappointing arrangement for the upgrade. White hydrangea seem to have been split in to smaller stems. Only 2 additional hydrangea and 3 additional orchids. Did not resemble the pretty picture online. I was contacted about the change in color regarding the orchids which was fine. I work with and do flower design so am aware of changes that need to be made sometimes. But this was a disappointment and response from the owner as well. Will not be using them again in the future.
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Florist's response:
Hi Alison! We have answered all your concerns with a prompt reply to your email and apologized right there and then. But even if we did our best, there is always truth to the cliche, “We cannot please everyone”. Thank you and have a blessed day!
Supernice and tasteful arrangement and prompt delivery. Success! Thank You!
Westwood Flower Shop was amazing. I ordered this bouquet to be delivered on Mother's Day, not knowing that florists usually run out of flowers on Mother's Day. (Should have had it delivered the day before or even two days before Mother's Day.) The bouquet arrived with only white and orange alstromeria. (I guess they'd run out of the other colors.) I called a couple of days later to ask if they could bring another bouquet with a brighter and more variegated mix of alstromerias, and they DID - at no charge! The second bouquet was very bright and cheery, and it lasted over TWO WEEKS! I know, because I went to visit my mom two and a half weeks after Mother's Day, expecting the flowers to be dead and gone by then - and they were strong, beautiful and healthy! They even lasted about another week after that. I was astounded. I highly recommend Westwood Flower Shop.
they were the most beautiful flowers! our grad loved them! thank you so much, i have ordered flowers from other places and they turn up looking nothing like the photos, but these were GORGEOUS and definitely outdid the photos online! thank you for making our grad feel special :)
First of all as always Westwood Flower Shop is a very dependable florist, they deliver not just with quality but with absolute perfection. Thank you for always making me proud to order from your lovely company.
From your friendly neighbor,
Eileen Dizon
My customer thought it was beautiful!
This arrangement surpassed my expectations. Thank you so much! Just beautiful.
Excellent service, before the time I was expecting to be deliver. According to the recipient, flowers were very fresh and the deliver lady was very nice.
Very pleased.
Ileana
The flower arrangements are creative and fresh and colorful. Silvery options and times are abundant. Really like this shop!
Delivered 5 hours later than I requested. My mothers birthday was basically over by the time they arrived. Sure, the arrangement was nice, but that doesn’t mean anything if it’s not delivered in time to recognize her day.
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Florist's Response:
Hi Katherine! We just checked on your order and there are NO given instruction(s) what time you want it delivered to your mother nor a “timed delivery” fee paid. Unfortunately, unless you specify, we wouldn’t have any means to know. How we wish we are mind readers! Anyhow, Thanks for your time giving us a 2 star review! We greatly appreciate you! Have a flowerfull day!
Once again, another excellent design from Westwood Flower Shop.
My wife was ecstatic about it.
My daughter loved the flowers and thought the vase was very beautiful. Thank you so much.
You all are awesome!
Kris j
Love the updates and preview photos! Flower arrangements are so pretty. Amazing job
Ordered for my sister from the UK. Beautiful flowers, delivered on time ! Thanks so much, highly recommended!
My girlfriend loved these so much. The delivery and the presentation were perfect. They're so RED!
I didn't get to see the arrangement in person but heard they were beautiful and the person loved them. And they arrived very soon after I ordered them. Right on time!
Another amazing bouquet! This is my second time ordering a delivered bouquet for my parents, and they did a phenomenal job. Thank you, Westwood Flower Shop!
everything went as it should, no problems.
Overall amazing experience! The order process was easy and they even sent me a photo of the arrangement before it was delivered which I loved! Deliver time was fast and seamless. Thank you so much!
It was an art of work! My daughter was delighted! Thank you for the excellent work.
Quality of the flowers and card were both very good, very similar to the picture!
Once again, fantastic service, artfully done.
My wife was very happy on her birthday, thanks to you.
Beautiful plant, full of blooms! Loved it!
This was ordered for interstate delivery. While the arrangement looks good in the photo and would get 5 stars, there were mistakes made from Customer Service. Those mistakes were as follows:
1.. I had to contact them as to whether or not a verification of delivery is done automatically
2.. The verification was simply an email without a delivery photo attached showing the handoff or being left with the person / business.
These are things that good online sellers do automatically with personal deliveries. If these had been accomplished, perhaps a better rating.
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Florist's Response:
Thanks for your review and our apologies your expectations with the delivery are not met at your utmost satisfaction. As a flower shop in business for 14 years, we have the reputation of delivering flowers professionally and sending you an email of confirmation automatically. Now with regards to the photo as proof it was delivered, all our drivers do that as protocol! If you need it, you could have also asked when you called and we’ll be more than happy to provide. An office mate received the flowers on Irene’s behalf and there’s a photo of her holding the beautiful flowers and box of gourmet chocolates! If you still want to see it, no worries, we can definitely email it! Have a great day!
The flowers were absolutely beautiful! You all do such a wonderful job! Looking forward to my next order!
Great service, excellent taste!
Great ! They have lived of what was expected. Delivered on time even on the busiest day.
easy online purchase and they even sent me a picture the night before of the actual arrangement. They even laminate the card, quality work!!
This flower shop is professional and they deliver the most beautiful flowers in the best fashion
The flowers you chose were wonderful and she loved them. Thank you so much for your continued excellence even on, what I imagine, may be very stressful day around the shop. Thanks again!
Thanks for delivering the flowers timely, however the flowers were not fresh and as a matter of fact I took some pictures of the flowers which showing the quality of roses used. I expected a lot more based on the reviews online but sadly the quality did not meet my expectations.
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Florist's Response:
Hello Babak. Thanks for sharing your review. All bouquets that come out of our shop is 100% in best quality but unfortunately, anything in between transit and delivery is not within our control. We apologize for any inconvenience this may have caused but if you're not happy with the product Sara received, we are just a phone call away and would have replaced the flowers the same day. Let us know. <3
Beautiful flowers and reliable delivery! Thank you!
I ordered these cuties with a plush toy. They were delivered on time and in excellent condition. I will save this shop to my favorites for future buys! Thank you, Westwood Flower Shop, for making my daughter’s Valentine’s Day special ❤️
I ordered flowers for my daughter from overseas. They delivered when they said and the flowers were gorgeous. I will definitely order from them from now on! Great for UCLA students
Beautifully executed. On line service and call service. Was a great experience ordering from canada. Will add to my go to florist Bravo gang !
Wow! I usually do not like ordering flowers online as they never come out like they look in the photo. But these were even better than the photo!! I am so happy with how they came out. Will definitely be ordering from Westwood Flower Shop again.
Westwood Flower Shop was stellar!
Easy ordering (no-frills)! Fast delivery and all things good with the world! Oh, and my girl said that the flowers were 'truly gorgeous'... and she knows gorgeous!
Thank You, WFS! Love has been delivered!
Online placement of my order went smoothly, flowers were delivered on time, and recipient’s photo of the arrangement showed it to be even better than the “bloom snap”I received from the shop. I will definitely order from Westwood again.
The bouquet was as expected, beautiful and sophisticated! They delivered on time and sent a picture of the arrangement. Wish we had a flower chop like this here in the mountains of CO.
Easy experience to purchase, able to get delivered next day, competitive pricing, and beautiful arrangement. Appreciated being sent photo of actual arrangement and notified of delivery. My SIL loved them :)
Love this flower shop. They are always fast and flowers are beautiful. And I loved that they sent me a picture of what was delivered. Highly recommend!
The arrangement was beautiful and just what was expected. I will definitely reach out to Westwood Flower Shop for future arrangements.
Thank you!
D. Maropis
Absolutely beautiful bouquet, fantastic selection, super easy ordering and delivery! Thank you so much!
Beautiful bouquet, quick delivery. Premium service. Well done
First time getting flowers delivered. Very helpful and communicative throughout.
We asked for Deluxe Spring Selfie and paid $25 extra. Nothing Deluxe in this flower gift!
Sorry,
Michel Lirette MD
Thank you for your beautiful work. The colors and flower choices are gorgeous. Also, thank you for the fast delivery, we are very happy.
Great arrangement and quick delivery
The floral arrangement was stunning!
My girlfriend loved it! Thank you so much for setting it up so beautifully.
Flowers were perfect. The arrangement & delivery. I was kept up to date with process & delivery. I plan to use them again. Highly recommended. Thank You
They were easy to communicate through email and accommodated a delivery time later in the day for. All under 24hrs! And the flowers were amazing! Thank you
These flowers for my mother in law came out beautifully
We sent this arrangement to a dear coworker in the hospital. She loved it and said it "smelled amazing". Thank you
it was a really smooth transaction! i live in the Philippines and I have no idea how ordering for someone in LA works but the owner (Ms. Cathy) was kind enough to answer all my questions. i loved the arrangement so much!! will definitely order again next time. thank you!
My wife is happy, very good!
i like how cooperative and hands on this shop is and i am all the way from philippines but they make it easy for me. and the flowers are so damn beautiful that me myself didn’t expect how affordable and yet really beautiful the flowers are. cant wait to order more soon! definitely!
Absolutely beautiful arrangement. The website had different color roses and she allowed me to request the colors of my choice. I love it and so does the couple I sent it to. I placed my order in the morning and they delivered the same day.
Excellent service!
~Erica
The service is excellent!
Wonderful customer service, above and beyond!! The flowers were absolutely gorgeous and I loved the “bloomsnap” and delivery notice! I would highly recommend this flower shop to everyone!!
Thank you, beautiful arrangement, excellent service and my friend was delighted with the flowers.
My mother was so surprised and immediately contacted me, crying because she loved the fact that the flowers spelled out mom..Such an amazing touch! Thank you so much.. you always come through when I need a flower delivery!
Gorgeous arrangement delivered quickly. All done very conveniently online. Great job!
I ordered flowers for my daughter's birthday, they were even more beautiful than in the description photo.
Flowers were beautiful and delivered as requested.
Beautiful same day flowers!
This arrangement is not only impressive, but smells delightful!!!
This was a big hit!!!
Thank you for doing such a beautiful job
I really appreciate you getting this done so quickly and sending me a delivered notice with photo is such a great bit of customer service, bravo Westwood flowers
I ordered to deliver in the morning but it went late afternoon and she was not home anymore. Also, I asked for red roses and they sent white reddish. They are beautiful and she liked it fortunately, but it wasn't what I expected for the price.
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Florist's Response:
Hi Rodrigo. Your order was received in the morning and therefore, will be delivered the same day but in the afternoon. Also, there are no specific instructions from you that you want them delivered in the AM. We sent you a message regarding the rose substitutions and you approved it with a reply in verbatim, "Ok. Go with with you have". We even include more roses in this bouquet to compensate. Anyhow, thank you for your review. We are glad Ksenia liked her flowers and appreciate you giving us 3 stars!
Really a gorgeous arrangement, well done! My daughter loved it and was especially happy with the "cool" reusable vase. Thanks so much!
She loved them, gorgeous color and fresh blooms. Excellent!!!!
The flowers are so beautiful! Thank you again.
Goood service, efficient, problem free.
My aunt loved the flowers
My daughter loved the flowers for Mother's Day! They were absolutely beautiful!
Thank you!
A substitution of sunflowers in place of Gerber daisies needed to be made due to lack of availability. This was initially disappointing, but the sunflowers worked very well. The bouquet was lovely.
I ordered these from another state and picked the florist blindly by reading their reviews and looked at their Instagram. The arrangement is stunning and my daughter says that the flowers are perfect. Their online order process was easy. They even sent me a follow-up email with a photo of my exact arrangement. The delivery service was also great. They take pride in their work and I highly recommend this company to anyone who needs flowers in the LA area!
Flowers were ordered from Ireland and I have to say was very disappointed when I received the photo to say they had been delivered. The tulips were open and I would say won't last too long.
They were mostly white but some yellow/purpole which seemed fresher...Anyhow I was very disappointed in the delvery and it certainly didn't look like the I Love Tulips photo on the website..
Greetings Readers of this review,
My experience with the Westwood Flower Shop was a great one.
The flowers that were delivered were the exactly the same as shown in the Pink Orchid Centerpiece.
They even sent me a confirmation when the flowers were delivered and where they left them. I would highly recommend this florist to others. I hope this review helps you make your decision. Thank you!
The flowers were fresh and arranged beautifully.
It was very beautiful. Slightly less roses than what is in the ad. And the dangling flower was not included. Still very beautiful.
I place an order online ran into some ?s called the shop. Very friendly woman who assisted me. Answered all my questions. The bouquet came out beautiful. It was delivered in a very timely manner.
My friends loved the beautiful arrangement. I was pleased the arrangement was so much like the picture, the communication with me was very helpful and my friends received it on time. Thank you.
Oh my gosh! You guys are truly amazing.
Thank you so much! Can’t wait to make someone else’s day with your beautiful flowers
I called and described the feeling I wanted my best friend to receive along with these flowers. They nailed it and were an ease to work with. Thank you!
I always use Westwood Flower Shop for my local floral needs. The customer service is great, delivery is efficient, and the product is beautiful. Cathy is very helpful! I love how I always get a snapshot of what is being sent to my friend.
These flowers are gorgeous and really cheered up a coworker. Beautiful job!
Not quite as beautiful and colorful as depicted in picture on website.
My Sister loved the flowers, chocolate and wine! Perfect gift!
Recipient called, loved the arrangement
thank you
Everything was fine - from the order until the delivery. The flowers look beautiful. Thank you.
Hate to leave a negative review on what must have been such a busy day, but was extremely disappointed in the quality of the arrangement (especially for the price it cost).
The color scheme was not what was depicted in the photo, the arrangement was not full, and the quality of some of the actual flowers was pretty poor.
The staff was polite, but I wish I had made the extra drive to visit my regular florist. A bit of buyer's remorse after receiving my bouquet.
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Florist's response:
Hi Tyler!
We're sorry to hear you didn't like your bouquet! Yes, it was extremely busy on Valentines Day but we strive to makes sure all of our customers are happy and would have happily fixed the situation same day if we'd known you were unsatisfied. We always use fresh flowers and if anything of lesser quality got out the door on that day we sincerely apologize and would like to make it right! Please email us at info@westwoodflowershop.com or give us a call at 310-470-7673!
Thanks for your valuable feedback!
The flowers didn’t even come in a vase, they were handed over in a wrap. Also they did not look like the picture at all. I understand it can vary slightly according to your site, but it wasn’t even close. Wouldn’t return for another arrangement
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Florist's Response:
Hi Noel,
We're sorry you were unsatisfied with your flowers! Unfortunately the flowers you ordered do NOT come with a vase. In the description for the Spring Forward Bouquet it states "these beautiful mix of fresh flowers WRAPPED with love" and if you look at the photo on our site for the product it is sans vase. Thank You for taking the time to give us feedback. In the future we'll make the fact that this arrangement is wrapped more prominent!
My parents loved the Orchid. It is Beautiful !!!Good quality and great service Thank You .
The roses look perfect and my wife absolutely loved them. Thank you!
Got this for my mom for her birthday! It was so amazing that they sent me a picture of her arraignment before delivering, and an email confirmation upon delivery. The flowers are stunning and she was thrilled!
Excellent! Thank you so much!
I found Bloomnation so easy to use. I ordered in the morning and the flowers were delivered that afternoon. AND I got an email with a pic of the actual arrangement. They were beautiful! The note was handwritten, which added a special touch. My friend was delighted! She also said she has received flowers from Westwood Flower Shop before and has always been pleased. Thank you! I will order again!
Great job, my family loved the arrangement, it was delivered on time.
Nice flowers. Basket could be better.
Even though I live out in Ventura County, I always use Westwood Flower Shop for all my floral needs. Cathy and her crew never fail to deliver gorgeous, fresh flower arrangements, often on the same day. Their selection of arrangements is amazing but they will be happy to accommodate any special needs or requests. The sender receives a "Bloom Snap" of the exact arrangement that will be delivered, a very nice touch! Excellent service and beautiful arrangements at reasonable prices make
Westwood Flower Shop THE place for flowers!
When I purchased this bouquet I thought it was a little expensive. I was wrong, it is amazing and worth twice as much. I will buy from here again. OUTSTANDING!!!
Very cute succulent plant delivered same day with personal note attached!
Colorful. Imaginative.
My friends always coo over the WFS
creations.
Just spoke to my friend Linda in UCLA Medical Center. She said the flowers are beautiful and fragrant. I am pleased with the quick and excellent service. Thank you, Sue Switzer
Absolutely perfect present ! Cute! Pretty! Not expensive! Delivered on time with a picture of the product sent to me beforehand!♥️Perfect!
More beautiful than the photo online!!!! Thank you!!!
My friend's favorite flower is sunflower and I wanted her to feel less alone at this time of year so I ordered her a bouquet and she loves them so much, she carries them from room to room.
Gorgeous and fresh. I would definitely use Westwood Flower Shop again.
Westwood was great at delivering same day. They have very good communication. The arrangement was mediocre especially for $72.
I just want to say that Westwood Flower Shop has an excellent service. After, sending the first bouquet of flowers to my friend for her bday, I was a little sad that instead of the tags that said- you are so special, it was a birthday ribbon. So what does Westwood Flower shop do? gives me this free balloon with the second gorgeous flower arrangement I sent - I live in New Jersey and I will definitely reccomend this amazing establishment. Thank you! a very satisfy costumer. Gresy Johnson
Great service; fantastic flower arrangement, friendly helpful staff
Very easy to order. Email updates all the way to delivery...sent exactly what i ordered..beautiful arrangement.
My friend flew back to California after spending quarantine on the east coast with us, and we miss her so much so we surprised her with some flowers to brighten her day and these made her March feeling apartment feel more like October and more like home. They were gorgeous and exactly as expected!!!
I’m a very happy and satisfied customer. Excellent customer service, on time delivery and I liked that they send updates once the flowers were already delivered even the snapshot.
Got for a friend that lost his brother, they turned out beautiful, thank you.
Beautiful arrangement delivered right on time!
Overall GREAT experience!! Keep up good work
Beautiful flowers exactly as pictured & delivery was on time! The bride was extremely happy and it looked beautiful!
My wife loved the flowers and they were fresh. However, I was surprised that they did not come in a vase. The flowers were cut, arranged and wrapped perfectly and all I had to do was place them in a vase.
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Florist's Response:
Thank you for your feedback Ronald. The Spring Forward bouquet that you ordered does not come with a vase. It is "wrapped with love" as per mentioned in the description. And yes, we do wrap it beautifully as though arranged with the vase so you don't really need to worry about anything. Just a reminder, this include a flower food packet that has to be diluted onto the water before you put the flowers in. This will keep it fresh for longer time. Call us if you need anything. Have a blessed day and be safe! :)
Great service and beautiful flowers.
Professional, prompt , gorgeous arrangement and quality flowers. Recipient was very happy to receive.
This is such a stunning and special flower arrangement! Cathy and her team are amazing and I entrust them as my go to LA flower power source!
Love this place! The quality of the arrangement is always top notch and I love that they send me a picture of the flowers in advance!
Another flower store cancelled my order last minute and Westwood Flower Shop had my bouquet ready and delivered to my friend within just a few hours! They also emailed a picture of the delivery just as it was about to go out which was a really nice touch and kept me from stressing whether they’d gotten my order.
Ordered this arrangement as a congratulatory gift. My friend was overjoyed! The colors are so bright and the flowers gorgeous!! Just an elegant, beautiful arrangement. Thanks so much! Will definitely order from you again.
Came exactly as pictured and looked so beautiful. Definitely will buy again. They did an amazing job!
Flowers were delivered timely and with care. Great service, and easy to arrange!
Had to change my delivery date so I gave Westwood Flower Shop a call. There was absolutely no problem.
Best thing...
the flowers were beautiful! Better than the photo.
My wife loved them!
Amazing! Exactly as pictured :)
Beautiful flowers and arrangement, delivered professionally and on-time. Thanks for making the day special!
Excellent high quality and fresh flowers! Will buy again!
The recipient loved her Mother’s Day flowers! Thank you for taking care of it esp on short notice!
My daughter loves the flowers. Arrived just as promised. Will be using you again for sure!!
My grandmother was very happy with her arrangement. She is in a skilled nursing facility and we wanted to make sure she still felt loved on Mother's Day even though we can't visit. She even told me they put them up on a shelf where everyone could see them.
Thanks so much for the next day delivery of a beautiful bouquet of flowers.
The handy snapshot sent to the sender was really great too.
They absolutely loved them.
Super pleased with service and flowers. Ordered from overseas, and was delivered perfectly to my mother's door. thank you!
Ordered and flowers were delivered within a few hours. Thank you for brightening my friends day!
Timely delivery, quality floral arrangement
Wow! Never ordered flowers before and I’m glad Westwood Flower Shop was my first encounter!
First, the selection of flowers are extremely elegant. Second, they were professional; letting me know where they were every step of the way. I found the website easy to navigate and if I find myself having to order flowers again, rest assured this will be my first stop.
Thanks again!
Favorite floral shop for my LA friends and family On line ordering is easy and reliable.
If I could leave zero stars I would. I received a confirmation of delivery email yet they were never delivered. This was a $150 order. Then when I called I can only get voicemail. I have left a message and called numerous times and no one has returned my call. If you want to throw away a lot of money for nothing in return, this is where to do it.
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Florist's Response:
Thank you for giving us an outstanding star! We spoke with your sister Linda regarding a replacement on this bouquet as apparently it was stolen from your residence on the day of Valentine's day, we delivered at 8:30 AM. We left the bouquet at the administration office because the second attempt for delivery failed no one was home! Per Jennifer at the office who received the flowers on your behalf, she mentioned that there are many cases and complaints of missing packages in your building. In this regard, there are situations we have no control of but we managed to give you a replacement with an upgrade. Our apologies for any inconvenience and thank you for your business. Have a blessed day.
I spent $120 on an arrangement for my mom for Valentine’s Day. The arrangement arrived with dead flowers and looked NOTHING like the picture advertised. These flowers were a huge disappointment and were honestly laughable. The lack of effort was insulting. Will not be using this shop again!
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Florist's Response:
We have connected with your mother Lisa and she agreed to move forward by replacing/switching the bouquet with another all done at the same day and everything went well. When that arrangement came back to our shop, the flowers have shifted in transit and unfortunately, these are unavoidable situations especially on the busiest holidays like Valentine’s Day. They are fresh and we were able to sell them nonetheless. We understood you’re not satisfied with our products and services and we sincerely apologize for any inconvenience. Thank you for giving us an outstanding star. Have a blessed day!
They were not the exact same color flowers as the above picture. Would have preferred a call if they didn’t have orange color in stock and would have preferred to choose a different color.
Ipaid a little extra (premium) and the flowers (roses) are old and they use some very undesirable flowers on the bouquet (marigolds) they don't smell very nice . You should not use them. The substitution of some of the flowers are disproportion in size to the bouquet. I was disappointed with the arrangement.
Disappointed with the flowers delivered. They were nothing like the picture I saw online. I just paid $100 for a cheap looking bouquet. I appreciate the shop calling me back and apologizing. However, the last thing a person who’s grandfather passed away wants to do is dealing with a flower shop that wants to take initial flowers back and getting a replacement bouquet. I would have never even thought suggesting it. 10% refund didn’t do it for me either. They just ruined something nice I wanted to do for a person I care about.
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Florist Response:
Thank you for sharing your disappointment with our product and services. We have politely apologized, offered you a discount and a replacement over an order that we have successfully delivered within a few hours you placed them in the rushed timely manner you instructed. After all of us professionally worked to the fullest to accommodate you, we are given an outstanding star! Our flowers are never cheap nor cheap looking as you claimed, but we value your opinion! Also, we apologize for not granting your request for a "refund". As I told you over the phone, it will not be fair for my shop unless we pick up the bouquet back. Let the truth be told we have done our very best, and if this is still not good enough for you, we feel this review is underrated! Unfortunately, there are no existing feature to review a consumer. But then again, we appreciate your business! Have a great day!
Surpassed my expectations
Thanks
The birthday star was thrilled!
I ordered this bouquet (the standard version) + chocolates + wine. It arrived on time.The bouquet included hardly any roses but was pretty and lush even more so than in the picture.
Flowers were not delivered and my credit card was charged. Kindly refund the full value of the order. Thanks
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Florist Response:
We've successfully delivered this order and provided you with the photos with time stamp as proof. In this regard we belive it's not proper for you to give us a 1-star review. We did our very best! Thank you.
Thought the deluxe would look better.
The recipient loved the flowers but told me some flowers had died a couple of days after receiving them. I was disappointed to hear that. Otherwise everything else was good.
The store was supposed to open at 10am and I called over 10 times between 10-11am to try and sort a fix on the card that was to be included. Finally was returned a phone call after emailing saying we “barely caught them” before sending he driver out. Thankfully that was resolved. Flowers did show up with the colors as described in the picture. Would not purchase from again as it became a disappointing hassle.
Kudos to Westwood flower shop..Yoy delivered on time and your arrangement was just gorgeous.
The recipient loved them. You now have a customer for life.
Thank you
Beautiful flowers for a reasonable price. Ordered online and delivered as promised. My only complaint would be that I got an email saying flowers were delivered but they weren’t until much later so I thought they were stolen.
Kathy made a beautiful arrangement that far exceeded the photo due to a delivery issue. Thank you so much!!
Great experience all around. The flowers were beautiful and fresh.
Thanks for delivering a beautiful flower arrangement and balloons for my daughters birthday. Her place is a little hard to find and you had no problem. Thank you so much. It made her day.
Flowers looked as a sorry accuse of an arrangement. No connection to the photo. More like a $20 than a $99.
They delivered same day within hours of my order, which I really appreciated! The bouquet looked less colorful than in the picture but other than that I was very pleased with my experience.
until now, no flowers were delivered.
and the birthday was yesterday.
Great customer service, thank you!
Thank you for sending that quick snap of the display!
Westwood Flower Shop is amazing! They delivered the flowers I ordered when asked, they sent a photo of the flowers AND they emailed me once the flowers were delivered. The flowers were beautiful AND I love their communication with their customers.
Great service! Flowers arrived on time with a beautiful arrangement! They are the best! Thank you!
LR Peterson
the person we sent the flowers to loved them. thank you!
My wife and mother in law loved the flowers! Thank you!
They did a beautiful bouquet and sent me a photo of it before they delivered it, love that!
Flowers were not delivered in the time frame I requested, so recipient did not even get her flowers until 2 days later. I called to talk to the shop and have yet to receive a response. I am giving 1 star only for the fact that the flowers were delivered on the day requested.
We only received half of our order, They didn't get delivered until after 7pm, half of the flowers were dying, and they also didn't get the order 100% correct.
Their website told me there was an issue with the order and that it wasn't confirmed, so I bought another bouquet elsewhere. However, I then found out my card was charged for the flowers I thought I hadn't purchased. I called the store and they told me tough tits. Terrible customer service to boot.
This site and this shop were both wonderful! Easy to use. Quick to hand-deliver. My friend loved the flowers. Whole process was perfect! Thank you Westwood Flower Shop!
I ordered flowers for the unexpected death of a friend's grandmother on Christmas morning. It goes without saying that I would have liked those flowers delivered on the day I ordered them, or to have been notified if there was a delay, so that I could order flowers from a shop that could provide prompt delivery.
Neither happened. This may seem like a trivial matter-- but in an industry that deals with people undergoing terrible and unexpected hardship, maybe your shop could be a bit more courteous or helpful in future.
Beautiful arrangement delivered same day, on Christmas Eve. This order was very important as it was for my mother who is in the hospital and in need of Christmas cheer. You did not disappoint. Great experience. Thank you!
Nice arrangement, same as shown on picture. Great service with real time notification of delivery status. I definitely recommend!!
Very easy to order on line. I was able to request a slight change to the flowers in the advertised arrangement. They did so without question or extra cost. Arrangement was delivered on time and as presented. Recipient loved it. I would recommend the site.
The arrangement you delivered is absolutely stunning! I am VERY particular about flowers because I design and arrange myself. I would not hesitate to recommend your shop ! The family sent me a picture too and they were all so impressed! Thank you for making a very difficult hospital experience a bit easier and for bringing such a bright spot into their day!
always great service and flowers
IT´S the second time that i use your service last year i send to my daughter that lives in los angeles and in 19 april is the birthday and i send the flowers because i live in Brazil...and it´s very good for me to made a surprise for her...thanks...she loved the flowers and baloon...
I was able to order what I wanted over the internet, then received confirmation, delivery was efficient and timely, with a email that it was done (and an invoice so I could easily be reimbursed from work). For someone who is busy, it was a joy to be able to get something done so efficiently and have it be beautiful and done so right!
The flowers came out really beautiful! The person loved them. I appreciate how easy it was to navigate and order on the website. Swift delivery and enjoy that I get to see a picture of the final product. Will definitely use again!
Everytime I go to them they are absolutely amazing!
Great to know exactly where in town (Westwood) you are so when I need flowers sent over to UCLA, there are no problems. I have used your flower shop over the past several years while I am out of town on business and you have been stellar. Thank you. This year especially stellar as I have received no less than 3 thank you s for the flowers.
Great service and great flower arrangement. thanks.
Really great service. Easy to navigate website allowed me to find the perfect bouquet. I love that you sent me a photo of the flowers. I will definitely return!
Flowers arrangement looked great but the delivery guy made some snarky comments about parking to my wife.
I have ordered several times from Westwood Flower Shop and I am always pleased. The floral arrangements are beautiful. And the customer service is excellent. I received a photo of the actual arrangement before it was delivered. And in the past I have even received a hand written thank you note from the owner. I highly recommend this wonderful shop and I will continue to order from Westwood Flower Shop. Thank you!! Note I want to give 5 star review but the website only picks up 4.
The delivery was great, on time and I had absolutely no issues ordering online and getting them to a friend at her work.
My friend sent me a photo of the flowers and they were beautiful but a little bit smaller than what was pictured and the gorgeous clear vase with leaves around it was actually just a green vase which I didn't care for.
But other than that, everything was great!
My sister loved the flowers and the arrived perfectly on time. THANKS FOR YOUR GREAT WORK!!!
Westwood flower shop was timely, efficient and went above and beyond with my order. I will definitely be ordering from them again!
No problems in ordering online from the Uk and within 10 minutes of delivery received phone call from recipients full of admiration of the gift. Thanks.
Being 2,200 miles away, I was a bit hesitant about knowing what would really be sent. Getting a picture of the arrangement just before it was delivered was superb customer service. It made me feel valued as a customer, and the arrangement was absolutely beautiful! I would definitely recommend and use this florist again.
Very un-satisfied. Would love someone to contact me.
As always, an excellent product, with excellent follow through and service.
She really loved it. She tweeted photos of the gift package. Thank you!
Service was fantastic. product was beautiful. appreciate the picture of the final arrangement before it is delivered as well as email confirmation after delivery. Most enjoyable florist experience
I loved it that Cathy sent a picture of the flowers to before they were shipped to the recipient. This was really helpful since I am 400 miles away!
The flowers were beautifully arranged and the recipient raved about the quality and beauty of the gift. They were delivered on time and exactly as promised. Thank you Westwood flowers! Great job. Couldn't have asked for more.
Wonderful! I appreciated the follow through... I knew when the ordered was fulfilled and when it was delivered. Amazing experience!