Dozen Roses Arrangement

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Times

Delivery times are 9am-5pm MO - FR for orders going to a business and 9am-6pm for orders going to a residence, hotel, or hospital. During major holidays such as Valentine’s Day, Mother’s Day, Christmas and Easter, our florists operate extended hours and delivery times are 10am-8pm.

Specific Times

We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. When it comes to schools, businesses and funeral service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times.

Delayed Delivery

On rare events that are caused by factors outside out direct control, including but not limited to weather, traffic condition, road closure, lack of access to delivery address, recipient unavailability, or incorrect address provided on at the time of ordering, the delivery will be attempted the next available day. We may attempt to contact the recipient to locate the address, schedule new delivery time and/or date. In the event of delay, we will also make every effort to contact and notify you.

During major flower holidays deliveries may be made as late as 8 pm recipient time.

Funeral Home

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery.  If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

All sales are final. We do not accept returns or offer refunds. However, we do offer exchanges — please contact us within 24 hours of delivery with picture proof of damaged florals to arrange an exchange.