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Turn Flowers into a Memory with a Video Message!

Looking to add a personal twist to your flowers? A video card message is the perfect way to send a smile with your blooms. Simply record, upload, and add your personal message during checkout. It’s a fun and easy way to make your floral gift extra special and unforgettable!

Shop Flowers

About Us

Kindhearted Floral & Custom Creations LLC store photo
ABOUT THE STORE
Kindhearted Floral & Custom Creations LLC

Welcome to your locally family owned, full-service floral shop in the heart of downtown Merrill, WI. We’re proud to offer stunning floral arrangements, vibrant plants, and a thoughtfully curated selection of gifts and everyday treasures—perfect for any occasion. Be sure to explore our homemade from-scratch candy line, along with our cheese shoppe, offering multiple WI cheeses, Door County favorites, homemade from-scratch Gunkel’s bread, and more! Planning something special? We also offer suit and tux rentals to help you look your best for weddings, proms, and other memorable events. Whether you’re celebrating a milestone or just want to brighten someone’s day, our friendly team is here to help you find the perfect touch. Plus, with our reliable delivery service, your thoughtful gift will arrive right on time. Visit us today and discover the difference of a hometown florist dedicated to serving our community with care and creativity.

ABOUT THE OWNER
Diane Goetsch

Proudly owned and operated by Merrill resident Diane Goetsch, along with her daughter Sara Zastrow. Our shop is deeply rooted in the community we serve Diane, Sara, and their dedicated team bring a personal touch, creativity, and genuine passion to everything they do—from stunning floral arrangements to a unique selection of gifts, homemade from-scratch candy line, along with our cheese shoppe, offering multiple WI cheeses, Door County favorites, homemade from-scratch Gunkel’s bread, and more! We’re also here for life’s biggest moments, offering suit and tux rentals to help you look your best for any special occasion. Our commitment to quality and exceptional customer service has made us a trusted destination in downtown Merrill, WI. Every customer is welcomed like family, and every order is handled with care to help make your moments even more meaningful. Stop in and experience the difference of a hometown shop that truly cares.

Store Hours

Monday
8 AM - 4 PM
Tuesday
8 AM - 4 PM
Wednesday
8 AM - 4 PM
Thursday
8 AM - 4 PM
Friday
8 AM - 4 PM
Saturday
8 AM - 12 PM

Policies

Substitution Policy

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

Every gift ordered through BloomNation is personally hand-delivered by the local florist. Each local florist sets their own delivery area and fee. Most florists offer same-day hand delivery, but may have different order received cut-off times for same-day delivery that are based off of the recipient's time zone.

Refund Policy

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.

Reviews

10 Reviews

Carly B.

|
100 out of 5 stars.
Beautiful work and such great prices. On top of that everyone is so kind and willing to help. They sell such cute gifts and chocolates as well. This is a must stop for your gift/floral needs!

Melissa K.

|
40 out of 5 stars.
The arrangement was nice I thought there would be more roses and exotic flowers like the picture.

Lori G.

|
100 out of 5 stars.
Beautiful arrangement. Delivered just as requested

BETSY &.

|
100 out of 5 stars.
The online experience was easy and the I selected the Designer’s Choice. The delivered flowers were beautiful, fresh, and timely. I will definitely use this florist again!

Tamala S.

|
100 out of 5 stars.
So tasty!

Kris &.

|
100 out of 5 stars.
Beautiful artistry in flowers… thank you!

Alexis B.

|
100 out of 5 stars.
Kindhearted fulfilled my last minute order (with delivery) with ease and grace! Their communication, delivery notification, and follow up were exceptional and the flower arrangement was stunning. Wonderful company!

Kurt R.

|
100 out of 5 stars.
Ordered my arrangement late in the evening and was ready bright and early the following day. Very receptive to my request.

Rich G.

|
100 out of 5 stars.
M6 wife loved them.
Thank you!

Eric H.

|
100 out of 5 stars.
It was just what I wanted, even better Thank you so much

Delivery Information

Delivery Details & Tips

Every gift ordered through BloomNation is personally hand-delivered by the local florist. Each local florist sets their own delivery area and fee.

Most florists offer same-day hand delivery, but may have different order received cut-off times for same-day delivery that are based off of the recipient’s time zone. Florists that offer same-day delivery display their same-day delivery cut-off time in their store detail section. Orders received after that time may be delivered the following day. Please note some florists may not make deliveries on Sunday.

To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least five days in advance.

Where do we Deliver?

Neighborhoods, Cities, ZIP Codes

Kindhearted Floral & Custom Creations LLC proudly serves Hamburg, Birch, Little Chicago, Marathon City, Wausau, Tomahawk, Gleason, Irma, Athens, Merrill

Brokaw, Hamburg, Birch, Little Chicago, Marathon City, Bloomville, Marathon, Corning

54401, 54409, 54411, 54417, 54426, 54435, 54442, 54470, 54476, 54487, 54501, 54564, 54403, 54424, 54428, 54448, 54451, 54452, 54455, 54463, 54485, 54529, 54531, 54425, 54474

Hospitals We Deliver To

Hospitals we deliver to: Aspirus Wausau Hospital, Aspirus Merrill Hospital, Wausau Hospital Center, Aspirus Wausau Hospital

Cemeteries & Funeral Homes We Deliver To

Cemeteries and funeral homes we deliver to: Taylor-Stine-Waid Funeral & Cremation - Eagle Drive, Merrill Memorial Park Cemetery, Taylor-Stine-Waid Funeral Home & Cremation Services - 3rd Street, Snow Hill Cemetery Merrill WI, Generations Funeral Home & Crematory, St. Francis Xavier Cemetery, Helke Funeral Home and Cremation Service, Peterson/Kraemer Funeral Homes and Crematory, Brainard Funeral Home and Cremation Center

Wedding Venues We Deliver To

Wedding venues we deliver to: Hillview Farms Wedding Barn, LLC, Trillium Creek Wedding and Event Barn, The Rustic Red Barn

Other Venues We Deliver To

Other venues we deliver to: Willow Springs Garden, Les & Jim's Lincoln Lanes, Fraternal Order of Eagles, Town of Merrill Community Center, St. Francis Xavier Catholic Church

Frequently Asked Questions - FAQs

Can I order online or by phone?
Yes! You can order online anytime at kindheartedfloralwi.com or by phone at (715) 218-3772 during our business hours (Mon-Fri 8:00 AM-4:00 PM, Sat 8:00 AM-12:00 PM, Sun Closed).
What forms of payment do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.
Can I request certain flowers or colors?
Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.
What happens if the recipient isn’t home?
If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.
Can I include add-ons with my bouquet or arrangement?
Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.
How do I make my flowers last longer?
Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.
Why choose flowers by Kindhearted Floral & Custom Creations LLC?
What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Merrill, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.
Can I add a personalized message or card to my flower order?
Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message.
Can I order a flower subscription?
Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Delivery FAQs

Do you offer same-day flower delivery in Merrill?
Yes, we provide same-day delivery in Merrill.
How much does flower delivery cost in Merrill?
Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.
Do you deliver flowers to hospitals, offices, or event venues in Merrill?
Yes, we deliver to homes, hospitals, businesses, and venues across Merrill. Please provide the full address and any delivery notes during checkout.