Gourmet Fruit Basket
Benefits of Using BloomNation
Directly from
a local florist
Designed, arranged
& ready to be enjoyed
Hand delivered
Product Description:
With all the favorites like fresh fruits, chocolates and cheeses, it's a classic example of just how great a basket can be.
Reviews
LARRY T.
The owner of this business hung up on me when I called to share my dissatisfaction with the floral arrangement that was delivered to my son (a man). I paid $119.99 for the arrangement and I did not attempt to negotiate the price when it was quoted to me after I listed specific flowers I wanted in the arrangement. Whenever I purchase flowers to be delivered I always google to find a local florist. I never use generic websites like flowers.com. I spoke to a woman named Heaven. I told her the arrangement was for my son's birthday. I asked what blue flowers were available?. She informed me that she had light blue hydrangeas. I told her I wanted two light blue hydrangea stems. I then asked specifically for 6 red roses.I asked Heaven did she have any green roses. She answered no. I heard a woman in the background state that we should be cautious not to make the floral arrangement look like a 4th of July arrangement. I agreed with her. I then asked if they had any other green flowers. I was told that they had green "astros". I agreed with the use of this flower. Heaven suggested baby's breath. I immediately informed Heaven that I did not want any baby's breath in the arrangement. She suggested a purple statice and I agreed with this selection. I stated I did NOT want any ribbons or bows. I asked Heaven to read back to me the list of flowers to be used. She did not include baby's breath or white roses in the list of flowers I agreed to be used for the arrangement. My son sent me a photo of the floral arrangement. I was horrified! The arrrangement included baby's breath, white roses, only 2 red roses, and two ribbons! One was a off-white lace ribbon and the other was a grayish blue ribbon. I looked back at my phone call log. I was on the phone with Heaven for 25 minutes to place a floral and gourment gift basket order. I was very specific about both the floral arrangement and the gourmet fruit basket order. I asked Heaven to tell me what was included in the gourmet fruit basket versus a fruit basket. I asked her serveal question about the contents of the gourmet fruit basket. She used the phrase, "I think" or "I don't know", several times when I asked specific questions about the fruit choices, the jam, cookies, etc., included in the gourmet fruit basket. Each time I asked her to ask someone so that I had an actual answer to my questions. I could hear a woman in the background shouting answers to my questions. I later found out the woman was Belinda, the owner of the business. I needed Heaven to find out the answers to my questions so that I could make a decision between the standard fruit basket or the gourmet fruit basket. I ended up ordering the gourmet fruit basket at a cost of $121.99, and paying an extra delivery fee of $15.00 so that the delivery could be made between 3 and 5 o'clock on the 19th.I paid a total of $296.57 for the floral arrangement and the gourmet fruit basket. Not one time did I attempt to negotiate the cost. I justed wanted the floral arrangement and the gourment fruit basket to be delivered as I requested. My son sent me a photo of the floral arrangement. I was horrified! It was not what I requested. I had received a email message with a photo of the gourmet fruit basket but not the floral arrangement. I responded with a positive comment even though the basket had a bow and I had specifically asked there not be a bow on the basket. I wanted to give the vendor a positive response in hopes that the floral arrangement would be as I requested. As a side note, my husband has flowers delivered to me at least 4 or 5 times a year and I order floral arrangements as birthday gifts often. The day after the delivery, October 20, I called and requested to speak with the owner. As it turns out she was the person who answered the call. I introduced myself and explaind to her that I was very displeased with the floral arrangement my son had received. I told her about the use of white roses, baby's breath and ribbons/bows for the arrangment even though I had specifically ask they not be included. She began to speak to me with an elavated tone, telling me that she was in the background during the call. I informed her that I was aware of that because I could hear a second woman's voice in the background. She abruptly informed me that she was going to refund my money for the floral arrangment only and instructed me to hold on for Heaven. She placed the call on hold without allowing me to respond. After a few moments she came back to the phone and informed me in a harsh tone that she was going to pickup "her flowers" since my son was not satisfied. I informed her that she was not going to pickup my son's flowers and that I was dissatisfied because she did not deliver the flowers I requested even though Heaven repeated the names of the flowers along with the quanity of 6 red roses and no ribbons for the arrangement. She then hung up on me. I did not and was not planning to request a full refund. I called to voice my displeasure and tofind out what would be done to correct my order. I have owned 2 service oriented businesses and if ever I had the occasion to talk with a displeased customer, I always found a way to satisfy them without dismissing their concern by handing up on them. Needless to say Amy's Flowers and Gifts will not receive any more business from me. I waited until now to post this review hoping the owner would reach out to me to offer some kind of "good will" gesture.
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Florist's Response:
Hi Larry, We spoke with your wife for over 25 minutes regarding this order. We did as instructed, the only error was the blue ribbon, it did include a 2nd ribbon that had some lace. This arrangement was made as specified and we created a large gourmet fruit basket and added a couple of extra items as a thank you for both orders. The wife did call back to berate Heaven for not listening. She was mistaken, Heaven did listen I was right next to her wondering why the call was going on for almost 30 minutes. I asked Heaven to validate all items for the floral arrangement, and was sitting right next to her when she did. I made the order as requested. I cannot give money back for an arrangement that had a bow the customer did not like. I asked her if we could come and get the flowers and refund her since she did not like the bow, or replace the bow. She did not want to do that. I cannot just refund money for an order that was not only a great arrangement but made to very specific design request. This was a very large arrangement and would be happy to refund if we could get the arrangement back. If you don't like the arrangement, we are happy to have refunded if we can get the arrangement back. You did not want to do that. You want a refund and the flowers and that is not right. We really tried to work with you, but you would not allow us to do so.
In some instances, the florists’ photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the local florist will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Every gift ordered through BloomNation is personally hand-delivered by the local florist. Each local florist sets their own delivery area and fee.
Most florists offer same-day hand delivery, but may have different order received cut-off times for same-day delivery that are based off of the recipient’s time zone. Florists that offer same day delivery display their same-day delivery cut-off time in their store detail section. Orders received after that time may be delivered the following day. Please note some florists may not make deliveries on Sunday.
To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major holidays, we recommend that you place your orders at least five days in advance.