79 Reviews
Looked nothing like what I ordered online. I especially wanted the cube vase, the vase sent looks cheap.
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Florist's Response:
Hello Karen,
I’m so sorry to hear the arrangement didn’t meet your expectations. We upgraded both the vase and the flowers, and in cases like this, we don’t typically check with the sender first. That said, we absolutely want you to be happy. If you’d prefer the original size and style you requested, we’d be glad to create a new arrangement and swap it out for you. Please reach out to the store at your convenience, and we’ll make it right!
I called Whitford and asked if they could do a patriotic arrangement of red, white and blue flowers for a 4th of July celebration, and was told yes.
As I gave them the necessary information, I explained it was my sister's birthday on July 4th, but repeated the flowers were for an Independence Day party. I was then told the 3 red, white and blue flowers the arrangement would be made of.
At the end of the call, the final thing I said was, "Don't forget, red white and blue!" And was again told it was understood.
When the flowers arrived, I was shocked to see a picture of them. I wish I could insert this picture here. It didn't resemble anything even close to the order placed. The best way I can describe it is it looked something like an autumn display. And it included a pink rose who's petals were already curled with age.
I've waited a few days to sadly write this review because I was initially angry. Now I'm just expressing disappointment.
I ordered flowers about noon on Saturday and asked that they be delivered ASAP. But, I understood when told that they could not be delivered until Monday. What a delighted surprise that they were delivered Saturday afternoon! Nice going! And they were beautiful. Thanks.
on time and good quality flowers
Dance recital bouquet were such a hit!! Wonderful to work with matching flowers to recital costumes! Even made a bouquet for little sisters!! Fresh pretty flowers, easy to work with and so friendly this is my go to flower shop!!!
06/2025, the person who took my order was kind, professional and understanding of what I wanted the bouquet of flowers to look like and what it was for. The flowers were delivered when I requested and the recipient loved them. Will definitely order again from Whitford at Malvern Flowers.
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Florist's Response:
Thank you June! My name is Karen Pecora and I am the new owner. Feel free to reach out any time we can assist you!
good service, good quality. My wife loved the arrangement.
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Florist's Response:
Gus - I am so glad to hear this! It was a pleasure chatting with you. I appreciate your loyalty to Whitford at Malvern!
I found count Karen, the new owner of Whitford Flowers, very helpful and very kind and patient with me. I will definitely be back.
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Florist's Response:
Pattie - I a m glad you loved the flowers you went home with!
The flowers I ordered were absolutely beautiful
The flowers were gorgeous and the recipient greatly appreciated the thoughtful gift.
My daughter in law said the flowers are beautiful and smell good . I like that you let me know that the flowers has delivered.
They always do a lovely arrangement! Also, very pleasant to work with!
They're always beautiful. But this arrangement I think was my favorite of all time. My wife loved them. Keep up the good work.
As always the team at Whitford did not let us down this year on mother days. Thank you all for delivering a beautiful arrangement to my mother-in-law.
Whitford at Malvern Flowers again exceeded my expectations and delivered a very creative and beautiful flower arrangement for Mothers Day. Thank you.
Steve Buerkel
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Florist's Response:
We absolutely love working with you !!!
Our recipient/friend loved the geranium basket and called us immediately.
Such fine service along with a gorgeous arrangement, this is the way to go from now on.
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Florist's Response:
One of my favorite plant baskets . Look forward to working with you soon.
Such a beautiful arrangement and so nice and easy to deal with. Thank you!
The process was very easy even from New Jersey.
I thank you for taking care of things for me - the flowers were beautiful.
I usually order something custom-made and my wife is always struck by the beauty and creativity of the arrangements
This time, I was in a rush and needed to grab something pre-made. It did not disappoint...gorgeous!
They are beautiful!!
Thank you !!!
The sales people where good in helping me
thank you
Whitford at Malvern always exceeds expectations! I’ve ordered flowers for my wife’s bridal and baby showers and they are always lovely!
Great service from Juliette!! Understood exactly what I wanted and the arrangement was beautiful. My friend loved it!!!
Very disappointed.
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Florist's Response:
So sorry you wear not happy. We pride ourselves in going above & beyond. i will reach out to you this afternoon to see how we can fix things.
The service was great! My daughter collects tea cups so this was a perfect gift and she said the cookies were very good. She will try the tea later when she can use the new tea cup.
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Florist's Response:
Glad she loved the tea cup ! The cookies are made locally , 4 amazing flavors ....
Malvern Flowers always does a wonderful job. Even if you make a last minute call for flowers, their work is perfect.
Thank you for all of your work over the years!
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Florist's Response:
Thank you, always here for you guys. Thanks for keeping us safe !
The flower arrangements were beautiful!!!
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Florist's Response:
Thank you, we love working with you !!
Flowers arrived as expected and they are gorgeous! My wife loved them. Whitford was great with communicating everything, exceeded expectations! I will definitely use them again!
The florist was so helpful and lovely, and the flowers were beautiful and hand delivered!
From my mother (the recipient):
They were a fresh stunningly cheerful burst of color in a heavy cold week in February!!
The flower arrangement was exceptional !
Thank you Juliette for your incredible customer service and for creating the most stunning bouquets of roses for the special people in my life for Valentine’s Day!
Bill H.
Flowers are absolutely beautiful. My wife loves them. Thank you so much !
Vince
I had a very wonderful experience with you. I plan to order from you again. My Girlfriend loved the Lavender Roses. They are Beautiful.
i have had the best experience with Whitford Flowers. They are easy to work with and they are very polite and want to help you anyway they can. I will be ordering again from them in the future. :-)
Thank you for the wonderful flower arrangement and prompt delivery.
The flowers were beautiful, exactly what we wanted. Thank you for the kindness you showed us as well!
Arrangement was beautiful !!
Thank you.
You made sending flowers convenient. Thanks for checking back with me to make sure you got my information right.
By the way. I definitely wanted a local florist. I googled Malvern but instead got a florist in Center City. I said no to them but asked for a recommendation. They gave me your name. How about that!
Hi Everyone,
It took a while to find a Flower Shop that would deliver flowers in Downingtown! But they came highly recommended by other flower shops in Phoenixville.. They were very professional and compassionate to my needs. They took my order and on the same day I got a notice from my friend whose mom had passed away how delighted she was to receive the beautiful bouquet with a sympathy card and later an email from the Flower Shop! Thank you so much!
Generally speaking, I have truly enjoyed the beauty of the flowers sent through the last year for use in our large chapel. This delivery of 1/25 however, though lovely in the variety of color, seemed to be lacking with filler green in the back. One of the two seemed to have more gaps than the other. Most likely I am the only one who noticed but since you asked for comment, I am offering my thoughts.
Thank you for your service.
Thank you they were beautiful
My daughter loved her birthday flowers. She liked that the florist wished her a Happy Birthday. So thoughtful. It is a pleasure to do business with Malvern florist
I started using Whitford at Malvern Flowers 11 years ago when I had to purchase funeral arrangements for my aunt and then my uncle when they both passed away 2 months apart. I live in Switzerland, and every year I contact them to place a beautiful Christmas wreath on their grave site, and every year, Whitford does a fantastic job! Even when the time gets away from me and I contact them just days before Christmas, they still come through and get my wreath there. The staff are professional and friendly as well as extremely helpful, I wouldn't consider using any other florist for my needs.
Naomi Taylor
Whitford did it again!
I asked for a large bouquet of white flowers to be send to a family member in Malvern. The flowers were perfect as was the arrangement. Arrival was right on schedule. The staff met the delivery time and both called and sent a message about the arrival. I couldn't have asked for better service. Thank you Whitford at Malvern Flowers for your pleasant welcoming and excellent selection of flowers! I'll be back again in '25!
I ordered two gift baskets and liked them so much I ordered a third basket. Professional, timely and friendly. The flowers and plant and gift basket are beautiful with a excellent artistic presentation..I will definitely be using this shop again!!
Bill
You did a great job on all of my orders
My experience with Whitford at Malvern Flowers yesterday was like all my experiences ordering items from them in the past. Excellent! Thank you to all from Juliette on the phone to the florists and kind and busy drivers who deliver our orders. Thanks for making our year round flower/wreath requests happen. It means a lot to us! Have a great holiday season 2024! Jenny & sister Katy
BEAUTIFUL arrangements as always!
Purchased a bouquet of cut flowers for a friend’s birthday. They put it together while I waited. It was lovely and appreciated by my friend. I was pleased by the service and would recommend Whitford Flowers to everyone.
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Florist's Response:
Thank you so much for stopping in, it was a pleasure helping you .
The most unattractive flower arrangement I’ve ever sent to anyone, and I was embarrassed by it. Will not use Whitford at Malvern Flowers again.
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Florist's Response:
I am so sorry that you were not happy. We pride ourselves in going above and beyond our customers expectations and do everything to make things right .
The floral arrangements were beautiful and much appreciated by the recipients.
I wasn't able to attend the service so I did not see the arrangement; however, I am sure it was beautiful. The woman who answered the phone late in the day and took my order AND was able to have it delivered to the service was super. She was so very friendly AND helpful. Will use your service for any future flower arrangements needed. Thank you.
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Florist's Response:
Thank you for entrusting us with this very special order , again we are so sorry for your loss.
Thank you Whitford at Malvern. The arrangement is beautiful and the service was effective. Much appreciated.
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Florist's Response:
thank you, glad we could help
You did great!
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Florist's Response:
Thank you
Flower arrangement for my wife on our anniversary was absolutely beautiful!! Creative and artistic...she loved it. Stunning!
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Florist's Response:
Thank you for letting us be a part of your special day.
The bouquet is wonderful, thank you!
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Florist's Response:
So glad you liked then, enjoy & have a wonderful week !
Outstanding experience as always! Thank you!
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Florist's Response:
Thank you for always thinking of us
Outstanding Autumn arrangement. The flowers were healthy and fresh. My next door neighbor's Mother-in-Law passed away, and I wanted a Fall arrangement and was lucky to find a beautiful one in Malvern at Whitford Flowers. The clerk was very helpful and knowledgeable.
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Florist's Response:
Thank you for trusting in us, we love customers like you !
The flower arrangement was beautiful and arrived exactly when I requested. My only disappointment? I also ordered and paid for a box of truffles, my wife’s favorite. However, you substituted two bags of Ghirardelli’s squares WITHOUT TELLING US! Even the tag that came with the delivery stated, “Truffles”.
I did not order at the last minute so there is no excuse for “being out of stock “.
Very disappointing.
Frank M Pafumi
I did call on Saturday, after the flowers were delivered
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Florist's Response:
So sorry you were not informed of the substitution, however I do hope that you loved and enjoyed the replace box of fresh Truffles that we delivered .
It was beautiful! Our friend so appreciated it and I will be sure to use your services again. Thank you!
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Florist's Response:
Thank you
My daughter called as soon as her bouquet arrived. She was very enthusiastic
about how beautiful it was. Her husband also bought her flowers from you that day!!
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Florist's Response:
So glad she liked them and that they were different !!
Beautiful arrangement. I liked that Whitford let me know exactly when it was delivered. Very easy process.
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Florist's Response:
Thank you!
Always excellent flowers and service.
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Florist's Response:
Thank you !
Thank you for making a beautiful bouquet for Mom. She loved it! Have a great day. God Bless.
The flowers were the most beautiful arrangement for a very special event. Whitford at Malvern is the only place I go for flowers! Absolutely the best! Highly recommend!
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Florist's Response:
Thank you so much for always letting us be a part of your family milestones !!
+J.M.J.T. Happy Solemnity of the Assumption of the Blessed Virgin Mary. May God bless you,
Kathryn
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Florist's Response:
Thank you so much for the great review, stop in anytime .
I had ordered Shades of Brilliance arrangement from Whitford for my sister-in-law who just had surgery. The arrangement was absolutely beautiful. My SIL is still raving about it and just today (over a week after it was delivered) she told me it still looks as lovely as the day it was delivered. I would not hesitate to use this florist again.
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Florist's Response:
One of our favorite arrangements !
I WAS UNABLE TO ATTEND MY NIECE'S ENGAGMENT PARTY SO I SENT THE FLOWERS. I LIVE IN SCRANTON, PA AND CONCERNED ABOUT SENDING FLOWERS FROM A PLACE THAT I DON'T KNOW.
MY NIECE WAS THRILLED WITH THE ARRANGMENT!
THANK YOU
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Florist's Response:
Thank you so much in trusting us with your order . Love your niece & her family.
They were beautiful, thank you
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Florist's Response:
Was our pleasure.
Delivered on time and exactly what I ordered on line. Easy to order
Beautiful gift for a friend who was not feeling well. The process to order on line was simple and the delivery was on time. The flowers were beautiful
Ya done real good, thanks.
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Florist's Response:
Thank you, Love the positive feed back !
The floral arrangement was beautiful and very well received by my family at Hershey Mills in West Chester yesterday. It was a beautiful centerpiece for the Belated Birthday event dinner for three family members. Thank you for delivering in such a timely manner on Saturday afternoon prior to the end of your work day.
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Florist's Response:
Thanks for letting us be a part of your celebration !!
Afternoon Tea was a big hit with my wife. She is looking forward to tea and shortbread when the blooms droop. Thanks for helping make Valentine's Day so memorable. The bouquet is even prettier than the photo.
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Florist's Response:
One of our favorites !!
So helpful and friendly! I placed the order online. Some of the flowers in the picture weren't currently available, which is totally understandable. They called me to let me know and consulted with me about other options to use. They really made sure I was happy with the choices. The flower arrangement I picked up was beautiful.
Excellent .beautiful arrangement