Reviews
Epryll M.
Thank you! Such a beautiful bouquet, made our big day really special. Appreciate it when they accommodated mg request even in short notice
James R.
I have been using VIP for about six years now, 24 Roses are absolutely beautiful your arrangements are second to none and we so appreciate the effort that you put into them, thank you, Jim and Dawn
Kristen H.
My wedding flowers were absolutely gorgeous! Thank you for your kind attention and beautiful flowers.
James R.
I wanted to drop you a line and thank you SOOO much for the beautiful flowers. You took my brief and made it EVEN better. They were simply STUNNING.
Kyle W.
VIP Floral Designs has never failed to deliver amazing arrangements every time I’ve ordered. And whether I’ve ordered a few days ahead or ordered on the day I needed them, they’ve delivered just as promised. I won’t go anywhere else for flowers when they have to say, “Babe, you’re the most precious thing in my life”.
Michael C.
Flowers were exactly what was advertised. Beautiful!! Everything was perfect including the notification of delivery. Highly recommend them.
Christopher S.
I had paid for a lily and rose combo, but they had replaced the lilies with some other kind of flower. Also they added the valentine's day writing on the rose without notice. At least my wife liked them so I can't complain too much. After contacting the florist, I had not realized this was an upgrade. As I don't know the different varieties of flowers I was unaware. Thank you again for my purchase.
Terrance M.
The flowers are beautiful, better than the picture.Your team exceeded my expectations.
Thank you
T
Mirian H.
I'm in Florida and my sister was so happy to they are spectacular to say the least. Thank you so much
Janet C.
I was extremely impressed and satisfied with the beautiful arrangement that VIP produced. It was beautiful and loved by my Realtor.
The company was very reliable, attentive and punctual. Arrangement was delivered on time.
I definitely will use this Florist again.
Thank you
Jared Y.
The staff was friendly and the flowers were beautiful! Definitely coming back here in the future!
Kyle W.
Incredibly beautiful arrangements, super easy online order and reliable on-time professional delivery! Will definitely order from them again for all my floral needs!
Christopher J.
The individual never got the flowers. I was told that the deliverer was stop by security because of a private function. Ok I understand that. But to just give the flowers to the security guard and hope that the security guard would just deliver the flowers is inexcusable. I understand it was Valentines day and very busy. But I should of got a phone call if there were any issues. That's why I ask for a text with a picture of her holding the flowers. This only takes 5 seconds to take a picture and another 5 seconds to text the customer with the picture. I was told that this was just a courtesy to customers, but this is the main reason why I use VIP floral designs. Because of this courtesy. I text one of the workers I know at VIP floral designs and told her that recipient never got the flowers and I asked if the driver knew the description of the security guard so I can ask around. I never got a text back. So bottom line, I am out close to 300 dollars and I still have not got a response back from the worker at VIP floral designs. I have sent all my friends to VIP floral designs and have used them exclusively in Vegas since I discovered them. Now probably not anymore. If I would of got a phone call that would of made a world of difference. We could of delivered on another day or delivered somewhere else. It ruined the moment totally for me and her.
Oscar S.
Met my expectations! Very friendly staff and delivered on time. My wife enjoyed her arrangement. Thank you!
Jim R.
Over the past two years I have ordered two dozen red roses on four separate occasions, for the second time the flowers wilted in a matter of days, this time I brought the matter up with VIP Florists and was advised by them that I apparently should have recut the flowers when we received them which is the stupidest thing I’ve ever heard they also suggested that we didn’t water them and we did indeed top up the water each day, this is just a feeble excuse to not look after their customers they did offer a 15% discount on my next order which was more of an insult than anything, I did decline there offer as I won’t be buying from VIP in the future there are many other florist in the Las Vegas area to deal with I really don’t need the aggravation associated with dealing with a business not interested in customer service . Jim Radloff
----
Florist Response:
Hi Jim, we want to sincerely apologize for your negative experience with our shop. We received an email after 6 days of the delivery, that the roses are starting to died one by one. I sent you back an email to let you know about our policy and also to offer you 15%OFF REFUND and ANOTHER DOZEN of roses to pickup. I also explained you that after 3 days you have to change the water as well, even if you are in a room hotel and not home (there are fresh flowers!). We did not received any email or call back from you ever to know exactly what really cause this problem, because again, our roses are the best quality and if it was a problem we need to see and fix if forever so this will not happened again. I'm really sorry to see this review about VIP FLORAL DESIGNS and YOU very unhappy with our roses. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.
Susann O.
Absolutely beautiful floral arrangement delivered as promised and as a bonus, delivery driver refused a tip, making it a truly special gift!
Sandra V.
The flowers I ordered were to be delivered today and as yet, at 7.05pm, they have not been delivered. I have left a phone message with your number, to call me and explain why they have not been delivered.
Derek P.
Great service thank you. I got a call once the flowers where dropped off. The arrangement was beautiful.
Henry M.
The flowers were not as large as expected, especially for the amount I paid. They were droopy and dying within ONE day. Nice to receive the flowers on time, but overall a disappointment.
Lisa J.
Awesome service! Ordered pretty much last minute day before mothers day and a beautiful
bouquet was delivered within hours on same-day.
I had asked to have both my moms and sisters delivered at same time, not realizing the website used different flower shops for each. But at least she called to verify why she only saw one order. Also, I made an error on the address and they called to verify while driver was out rather than just saying it was wrong like other shops would've done. They are attentive and really care about providing great service. Gave me peace of mind here in TX knowing the gift would be received and I appreciate it.
Antonio H.
That was so perfect..... she was so shocked and so happy with her favorite chocolates..... u guys r so awesome.... definitely using u guys again.... thank u again and again
Robert P.
Hi,
I was told by my wife's secretary that one of the roses was dead and broken when the bouquet arrived on Valentine's Day. By the time I saw them the following day, 2/15, most of them looked wilted. I was disappointed. I sent a similar bouquet for our anniversary (11/5) and they were great, but it looked like these had been around for a while.
Bob Parker
Hector A.
They delivered to the neighbor by mistake and forgot the balloon I ordered.
----
Florist Response:
Hi Hector, thank you for your review. In two week, we were never informed about this situation so we can fix it and send her the ballon again, if by mistake was missed. Valentine's Day is the most busiest day and we usually hire new drivers just for that day to make sure all our customers they receive flowers in time. I really apologize, but I will love to fix this problem. Please give as a call, there is alway a solution ;-)
BESSIE S.
I live miles away from the person I was sending flowers to for his Birthday and I trust a florist to make the arrangement the same way it is advertised on their website. I also expect them to send me a picture of the arrangement before it leaves their store. The owner was very nice and made sure I got my moneys worth and I appreciate that... I will use them again.
Quinnetta K.
I loved my flowers! I was very impressed with how everything went smoothly being I was in NY when I placed the order for delivery in Las Vegas. The arrangement looked just like the picture online. I would definitely use them again and refer anyone who needs flowers or special deliverys to VIPFloriest.