128 Reviews
In these days of internet florists and non-human order takers, it’s a delight to find a local business that actually cares, and delivers what is represented!
My order was filled and delivered with unexpected speed!
Use Sutton Pond.
They deserve the business.
Beautiful Peace Lily, definitely exceeding my expectations!
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Florist's Response:
Thank you!
Ratify bouquet. Delivered exactly as shown!
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Florist's Response:
Thank you!
I understood that you had no Hydrangea Plants available and asked that you send a bouquet with cut hydrangeas and Gerber Daisies, but no Lilies. The bouquet received had one Hydrangea and a few Gerber Daisies. I requested a photo, but never received one. Only received a photo from the recipient.
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Florist's Response:
I called you,left a voice mail.The bouquet consisted of 2 blue hydrangea, 3 green hydrangea,3 gerberas daisies.lavender stock,peach spray roses and pink roses.The total retail value was 100.00.on a 79.99 hydrangea plant.
So I'm confused as to why you would
Be disappointed, enough,to give 3 stars,or not want to resolve,first.
Had flowers delivered for a death in the family and the name was spelled incorrectly on the card, making it seem like the flowers came from someone they didn't know. For condolences and funerals you would expect that to be double checked. Flowers were nice but the gesture was soured by the confusion caused by the mistake.
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Florist's Response:
If the spelling of the name was incorrect, a simple phone call could have resolved this matter.I personally did this order,and don't recall spelling the last name given incorrectly.Im sorry,for a mistake if it was.Again a phone call would have been appreciated.
Great ordering experience! Responsive staff when I needed the card’s message that was sent with arrangement changed. Recipient said that the dish garden was gorgeous….It brightened her day! Thank you for making my friend smile!
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Florist's Response:
You're very welcome! Our pleasure doing business with you!
Great service. I initially gave the incorrect address. They called me to inform me of my mistake and delivered to the correct address. The flowers were great, as well
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Florist's Response:
Thank you! Appreciate kind words!
The flowers were delivered on time and they looked beautiful! I was very happy and would order from Sutton Pond Flowers again.
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Florist's Response:
Thank you! Very appreciated!
Always such a great experience. Easy to order and the flowers are more beautiful in person
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Florist's Response:
Thank you! Very appreciated!
Very nice arrangement
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Florist's Response:
Thank you!
My Daughter loved the flowers! They were absolutely gorgeous. Thank you.
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Florist's Response:
Thank you! Very much appreciated!
This arrangement was absolutely beautiful!
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Florist's Response:
Thank you! Very appreciated!
Sutton Pond does an excellent job!!! I live in Texas and needed some pretty flowers sent to my daughter in law in North Andover. Wasn’t sure what florist to use and chose Sutton Pond from previous great reviews. I was not disappointed! They got them to her in the morning requested and the flower arrangement was soooo pretty! She loved it and sent me a picture. Thank you so much!!!
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Florist's Response:
Thank you, very happy she enjoyed the flowers!
As always, beautiful flowers and on time.
Thank you.
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Florist's Response:
Thank you!!
Beautiful flowers delivered on time. The real live bouquet looked even better than the photo.
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Florist's Response:
Thank you,so very appreciated!
Excellent work! Loved the flowers!
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Florist's Response:
Thank you,very much appreciated!
Prompt accurate and the MOST beautiful flowers./arrangement ! Great job! Highly Recommend.
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Florist's Response:
Thank you,so very much!
The flower arrangement was well received and beautiful. Delivery service on time and professional.
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Florist's Response:
Thank you!
I tried two different places and they would not deliver if purchased after noon even calling and asking for. This place was amazing, I made the purchase around 1pm and they delivered the flowers before 5 pm. Beautiful flowers for someone who we love and turned 40 years old yesterday. Great service
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Florist's Response:
Much appreciated, Thank you
She was extremely satisfied and thank you very much! I'm a Client from Avon Indiana
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Florist's Response:
Thank you!
Very easy website to select an arrangement and place the order. A beautiful arrangement was made and quickly delivered in the morning to the delight of the recipient. Thank you!
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Florist's Response:
Thank you! We appreciate your kind words, and business!
Beautiful arrangement! The recipient was very happy and will definitely use Sutton Pond Flowers and Gifts again!
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Florist's Response:
Thank you for your business and kind words.We strive to make our customers happy!
I’ve ordered twice from here and Delivery service was great called when delivered and Flowers’s were beautiful both times!!
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Florist's Response:
Thank you! Very pleased to hear feedback! Thank you for continued business!
Everyone loved it, especially my wife who received it for her birthday! Very unique. Many actually believed there was a real, ie edible cake underneath all the flowers. Thanks for a perfect experience!
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Florist's Response:
Your welcome! Your wife is a special customer of ours,so glad she liked it!
I was a little disappointed with my first flower arrangement due to coloring. The office contacted me immediately after my review and sent a replacement bouquet that was absolutely perfect! The flowers and colors chosen were gorgeous. Thank you, Sutton Pond, for making things right. I greatly appreciate it! I will be back for future orders.
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Florist's Response:
Thank you, Sandy! I wouldn't let it go! I'm so happy,you liked the 2nd one!
Thank you for your understanding and business!
Did not have the Teddy bear I ordered all the arrangement. I am hoping they are going to take something off.My bill
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Florist Response:
Sincere apologies again for mistakenly forgetting the Teddy bear.I've reached out, via email and voice mail, for a refund.You can reach me at the store,978.655.5362. Again,my apologies. Alisa
Super easy and the flowers looked great! Dropped off at my wife's work with no issues. The card was handwritten and not some typed out generic style. Wasn't expecting that so that was a nice touch. Still way too expensive for flowers in my opinion.
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Florist's Response:
Hi Andrew,I'm happy you were pleased with the arrangement, the delivery,and personal touch of the hand written card.However,you stated the arrangement was still way too expensive. I am a small business,with expenses that you can't imagine. I give the most,and the freshest product to the consumer, while trying not to lose money,on smaller orders.As you would expect,in this rising costs of this economy, we,too, are very much affected.We strive everyday to make our customers happy!
They were beautiful. And delivered on time. Thank you very much :)
I’m extremely pleased with the purchase I made from this florist. The flowers were ordered for my sister’s birthday and were delivered within 45 minutes. I received a photo from her and was thrilled to see that she actually received what I ordered. It’s rare these days, when ordering flowers, to get what you see in the photo, not to mention fast and excellent service. This is going to be the flower shop I use from now on. I definitely recommend them.
A pretty bouquet!
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Florist's Response:
I'm glad it was a pretty bouquet,thank you...4 stars,would or should something be better,to receive 5 stars?
Job well done…..thank you!
Arrangement was beautiful and recipient was very pleased. It was delivered within 2 hours of order. Would definitely purchase from this florist again.
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Florist's Response:
We are happy you are pleased!Thank you for your business!
She conquered the greeting committee with no fear when I opened the door - aka dogs
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Florist's Response:
Great to hear! Thank you!
The most beautiful arrangement of flowers I’ve ever purchased. My wife was absolutely floored and showed photos of the roses to all her friends and family. I’m so happy with my purchase. I’ll be doing all my business with Sutton Pond in the future. Thank you!
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Florist's Response:
Alittle late on my behalf, but, much thanks!!
It's our pleasure doing business with you!
I sent this bouquet to my daughter in law to help her through a difficult time. To quote her “ the flowers made my day”.
Thank you
The bouquet is beautiful but delivery service not so. You charged $ 26.00 including tip for delivery and the flowers were just left at the reception desk. I certainly expected better than that.
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Florist's Response:
This was resoved to your liking,and your word was to update this review.
Would be greatly appreciated.
Fast delivery, beautiful flowers and great selection. I highly recommend!
Their work is just lovely, I've never been disappointed. Last year we received several gorgeous arrangements for my Dad's service, and they were all stunning. Many people commented on how beautiful they were. I highly recommend them,
The flowers were absolutely gorgeous and so fragrant. The fact they are delivered by the owner himself is so special!! We buy all our arrangements from Sutton Pond and they never disappoint!
Beautiful arrangement, much appreciated by the recipient!
The flowers were beautiful and really lifted my friend's spirits during a difficult time.
The floral arrangement was amazing. My sister in law sent us a video of the arrangement. WOW. Simply beautiful.
Thank you.
My friend really loves the flower arrangement, thank you so much!
The flowers were absolutely beautiful and serene. They were delivered on time, and I was very pleased with them.
The bouquet was just gorgeous!!!!
I wouldn't dream of using any other florist!
Fantastic! Even more beautiful than this photo! Sutton Pond is definitely the best in the area!
Much appreciated!
Absolutely beautiful arrangement and my mother in law absolutely loved them. Thank you so much for your help in making Mother's Day weekend a very special one. ❤️
My dearest friend loves the bouquet of flowers from your florist. Thanks.
Outstanding. Flowers were absolutely beautiful and delivered exactly on time. I definitely will continue to use you in the future. Thanks for making a special day more special.
The arrangement was more than sufficient and was fresh and full!
The flowers were pretty. I intentionally ordered them for Valentine's Day, but they weren't delivered to the recipient. Instead, the surprise was ruined and the person had to go search for where the flowers were left and didn't get them until 2/16. Wish a bit more effort was put into making the connection.
Amazing! The flowers were stunning and customer service was great! Definitely will go back!
Fast delivery and good customer service!
I paid over ninety dollars for these flowers and unfortunately was very unimpressed. There was no heart sticking out, no ferns, no chocolate is my true love box, no fancy bow. And above that the card that you are allowed to type in to go with the flowers was not included when I went to pick them up. The woman was extremely rude when I told her that I was missing the card and refused to print it out for me. Instead she hastily and quite grumpily wrote out what I wanted to say in terrible handwriting with a pen. I was incredibly unimpressed and will not be returning. You can find far better quality flowers and service elsewhere.
I understand that the bouquet photo represents an overall theme and not the exact flowers that the receiver will get, especially depending on florist inventory, season, etc.
The flowers that were delivered didn't match the bouquet description or autumn theme at all. The delivered flowers included red roses, yellow gerbera daises, a white/green hydrangea, white baby's breath, and yellow alstroemeria. I was hoping for something more seasonal and unique.
Lovely arrangement - much appreciated by the recipient!
The flowers were absolutely beautiful! My aunt was so pleased. Ordering online was easy. I would highly recommend!
A beautifully arranged bouquet that exceeded my expectations. Very fresh and vibrant flowers.
I ordered flowers for my wife who just hasn't been feeling great health wise, and having a hard day in particular. After 10AM I decided to order some flowers and hoped they could deliver that day. Not 4 hours later, my wife was calling me with the first thing out of her mouth being "They're beautiful." That was all them! I easily ordered the flowers online in 2 minutes, they made the best choices for me, and my wife was able to see flowers she so completely deserved! The flowers were absolutely beautiful at an affordable price, that were delivered hours after I ordered them. And I am NOT good at online ordering. You've earned my business! Thank you :)
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Florist's Response:
I'm happy I was able to make you and your wife, a beautiful arrangement! Flowers are the best medicine! Thank you for your business
Beautiful Flowers and on time delivery, even on Mother’s Day ! I would definitely order from this flower shop again.
The flowers for my friends loss of her Dad were beautiful! Just like the picture. She loved them! Thank you
I sent this arrangement to a dear friend for her 91st birthday. She was thrilled and raved about how beautiful they are. Thank you for perfection. It is very difficult to choose a florist in another state. You will be my go to for future orders.
The arrangement was spectacular and the 4 year old who received it was very happy to get her pink daisies!
My order was filled quickly and the flowers were very pretty.
All instructions were followed.
Very nice.
So much more beautiful in person!
Beautiful arrangement and friendly, professional staff!
Came out absolutely gorgeous. She loved it very much. Thank you.
And delivery was fast and easy.
Flowers are beautiful. What you see online is what you get as advertise. It’s even prettier in person. Love them!
Absolutely beautiful! Thank you so much.
The flowers were a hit, but the delivery person did not follow the instructions that were provided that resulted in some confusion and the main person of contact not being part of or present for the flower exchange.
Although my friend was delighted (which is all that really matters), I feel like it could have been more bang for the buck. I particularly liked the color combo with the pink/white/lavender/sage on the featured bouquet and the one you sent was missing the lavender color. Surely you had something that was lavender colored?
I tried to copy and paste the photo but I could not.
The flowers were sent in a timely fashion and were so very beautiful. The folks who received the flowers sent a photo and were warmed by this beautiful arrangement. It was sent to brighten a sad week. I think it did. Thank you for your service.
Hi. I was a little disappointed to see only 7 roses, when the picture shows atleast 11. Other than that they are nice.
Recipient was very grateful to receive this beautiful arrangement
Flowers were very nice and service was wonderful
Hi...I appreciated the call to inform me the flowers would go out the next day due to flower availability. The receiving party thought they were beautiful and they helped her feel better at this difficult time . Thank you for your great job. Sincerely, Mary Hubin
Extremely pleased with every aspect of my order. Easy to use website, customer service with follow up phone call was excellent and best of all the last minute order of our daughters floral arrangement was gorgeous! Highly recommended!
Sutton Pond Flowers had my flowers on time and displayed even better than pictured. Always my first option for flowers.
Friend who received flowers stated they were beautiful, you are her favorite florist,
Thank you for such an amazing arrangement.
The on line purchase was easy to maneuver. But more importantly the photo was identical to the actual arrangement. The delivery was on time. The recipient was a 10 year old. She asked her Mom if she could “take them into her own room.”
I'd order flowers from this florist again for sure. The owner of the local balloon shop in No. Andover recommended you wholeheartedly.
I had a delivery issue with my most recent order, however, the owner personally called me to apologize for the inconvenience and he immediately took action to resolve the matter. He went above and beyond to make up for the initial glitch and he made the recipient of my gift feel extra special!
Excellent customer service. Flowers were exactly as shown on website.
Could not have been more pleased.
Easy to order online system and same or next day delivery is such a great feature, I highly recommend!
Fantastic arrangement with healthy flowers. Bloomed into an amazing bouquet.
Delivered a beautiful Mother’s Day arrangement on short notice in the requested delivery window.
I ordered the Spring Fever arrangement for my sister's birthday and was delighted with the result. She sent me a picture of it, and it closely resembled the model--thoughtfully put together, lovely fresh flowers, delivery in perfect shape and right on time. I would shop here again without reservation. Kudos on helping my sister have a great birthday!
Everything went exactly as promised. Gorgeous flowers!
I was not familiar with Sutton Pond Flowers, as I live south of Boston. They did not disappoint. Easy online options with upgrades available. I spoke with a very pleasant women to confirm my order, a few hours after I booked. From the email confirmation, to the receipt of arrival and most important my aunt Madeline’s excited response and picture of her beautiful birthday flowers. I would highly recommend Sutton to friends in the area and would purchase from them again. Thank you!
Ordering flowers for a dear friend from a florist you have never used before could turn into a nightmare. Luckily, I chose Sutton Pond. They were great about communicating before and after delivery, and my friend reports that the arrangement is gorgeous. I could not have asked for more.
Absolutely great service! Every time I order from them it gets better and better! I would highly recommend them for any occasion
Sutton Pond Flowers are my new go to for my floral needs. I can literally put in an order the night before, and tell them I need a specific delivery time, and they nail it! Flowers are gorgeous, and high quality.
I definitely recommend them!
Sent a birthday arrangement to my daughter for her birthday. Excellent experience ! My daughter said the arrangement was absolutely gorgeous ! It was delivered timely and carefully and I will continue to use this florist in the future !!!
recipient said they were lovely
Beautiful arrangement, just as pictured! This was our first purchase here, but we will definitely return to support this local business.
Thank you for making our friends grief a little more comforting.
Honestly I will be doing business with you guys in the future not only was my wife excited she even dressed the next day to match her Flower's then calls me stateing they smell so good at this moment I realized I did good LOL once again thanks a bunch
I LOVED my purchase the flowers have bloomed for days. They are stunning.
Thank you.
Exceeded expectations and made my girlfriend very happy and the envy of her office!
Flowers were just as pictured. And they arrived on time. Fabulous. I would highly recommend.
Everything was perfect. Beautiful flowers and delivery when requested. Thank you! ****
Was Perfect! I ordered from out of state and the delivery was great and the arrangement was outstanding!
Great arrangement, super fast delivery, kind and courteous drop off, much appreciated by the recipient & also myself!
The flowers did not look anything like the picture. It was in a different place completely. They were supposed to be delivered at 9/19 and They got delivered on 9/15.
Beautiful arrangement - came on time and in great condition, my wife loved it!
Quick delivery and gorgeous product
Wonderful job done and a pleasure to interact with... Will use them again.
The arrangement was beautiful and the delivery was quick. Thank you!!
Flowers were delivered as promised. Flowers were pretty but quite different than the photo depicted on the web page.
Place is pretty unorganized. I was contacted 3 separate times to change my order I placed 4 weeks in advance and didn’t even end up with what I ordered and didn’t even get the plant I was told they would send after they had to change my order. 10/10 do not recommend
I placed my order 2 days before and thought there was no way they could deliver a quality bouquet in time for Mother’s Day!
On Mother’s Day morning shortly after breakfast, the door bell rang and there was a magnificent display of fresh cut flowers arranged to perfection.
I cannot thank everyone enough for the tremendous service and how amazing the flowers are.
I have a new florist and you have an extremely satisfied customer.
Disappointed because you were out of Azaleas and my order was replaced with hydrangeas. I wasn’t informed until you were delivering them. And the remained on the website as available. I would still like to be informed if and when you have Azaleas again so we can get those delivered to the recipient. Please keep me updated 305-431-1938. Thank you very much!
Lori
The order received was a hanging plant of what looked to be Petunias, not the Terra-cotta selection that I placed an order for.
Unfortunately what was delivered was NOTHING like the picture on the website. What was delivered was an outside planter of completely different and what appear to be much lower cost flowers.
The order was very different from this photo
Thank you for extending the offer to provide your business with some feedback. On a positive note your website was easy to navigate as was completing the transaction. My mother in law (whom the flowers were ordered for) said the delivery person was very friendly especially after an exceptionally busy delivery day- Mother’s Day.
Unfortunately I selected the Terracotta Flower Time arrangement for her and a hanging plant of petunias is what was delivered at 7pm. Although she is a flower lover and was happy (not knowing what I had originally ordered) I was disappointed.
Again, I recognize it is a busy day for your flower shop and orders may get mixed up but I just wanted to make you aware.
Thank you.
Got "flowers" in a plastic hanging pot but not the mixed arrangement I ordered....it was more like a hanging planter you'd buy at Home Depot's nursery. Wrote a note to the florist who has yet to respond. That said, it all played out during the shutdown and I was just glad a local business was open and doing business......and we were happy to send some business their way on that count.
A response to acknowledge my note and the mistake might have been nice though.
Beautiful flowers and arrangement. Reasonable prices!
I was called a short time after I placed the order online as a substitution was going to be made. I was fine with it and the arrangement delivered was absolutely beautiful! The recipient was extremely thrilled! Thank you for quality and great customer service!
Great service. Beautiful flowers.