137 Reviews
Thank you for the delivery. Flowers are beautiful. Not exactly like the photo but very beautiful. I would have given a 5 star but the flowers were not delivered on time.
Despite changes in the bouquet, my mother in law loved it. It came early and made her whole day! Beautiful and full!
OUTSTANDING customer service and a beautiful arrangement!! Thank you for ensuring a smooth and careful delivery. Your kindness, extra special care, and effort is appreciated more than you know.
Roy-Al Flowers and Gifts did a beautiful arrangement for delivery to a friend! I was impressed by their care to make sure I’d be happy with it. Some of the flowers in the arrangement pictured online were no longer available. They called me to make sure I’d be happy with any substitutions. I was thrilled they cared so much to contact me and not just deliver a product I didn’t order. Thank you Roy-Al!!
Purchased a bouquet for an employee who had a baby. They were delivered promptly and the arrangement was fresh and beautiful!
Second time I've ordered a bouquet from Roy-al. Both times the flowers have exceeded expectations and the delivery has happened promptly and without any stress. Can't recommend them highly enough!
Leonard, thank you and your team for helping to make Mother's Day extra special for my Mom.
The arrangement was spectacular and she LOVED IT!
The arrangement that was delivered looked NOTHING like the one that I ordered. Like not even close. I ordered the Breezy by the Sea arrangement which includes blues and purples, and what I got was full of pink roses (not the types of flowers that were advertised). I understand that substitutions have to be made sometimes depending on availability, but it would have been nice to have been notified because I would not have chosen this.
The flowers were even more GORGEOUS than the picture!! I got this basket for my moms birthday, the arrangement is truly breathtaking! I will be using Roy-al for all her birthdays to come. You guys did an AMAZING job choosing the colors and flowers etc, thank you for making my moms birthday just as special as she is!!
Flowers were not delivered, payment is still not refunded. When called service line, didn’t get an answer and they never called me back
The family was pleased. Thank you.
Cancelled my order and did not let me know. Said they sent an e- mail but never got it. Did get an e-mail asking how I liked the service. Very disappointed with service
Minor hiccup on delivery, but Roy-Al Flowers went above and beyond and delivered early the following morning to our house!!
The arrangement is absolutely beautiful. My wife loves it. Will be centered on our dinner table for our family Christmas dinner.
Top notch service and as always the best arrangements.
Thank you and Merry Christmas!!!
name was spelled wrong. you people still wrote something inside of the card. why? i specifically stated NO roses in the special request, i got freaking roses. a dozen of them.
While I appreciate the thoughtful consideration of a return phone call, after initiating a phone call after seeing hours on Saturday are only 8 am - 10 am regarding a order placed 4 days ahead of time for delivery, I was a little disappointed in the arrangement that was delivered due to product being out of stock. Roy did say an arrangement would still be delivered, but being sent a photo of the arrangement delivered, I do wish I would have just requested a refund.
I received a phone call that the order could not be delivered on the day I needed it. Phone call was received after I received an email saying it was delivered. I cancelled the order because I needed the flowers that day. I have not checked my credit card statement to see if it was refunded. Just a hassle. I usually order flowers (from website) while working offshore and unable to receive phone calls. Luckily I was home this time. I will be getting flowers somewhere else in the future.
Picture doesn’t do it justice. Much prettier in person.
Very happy with arrangement and service
Be wary of this florist.
Zero Contact from florist. Flowers never arrived.
Still trying to reach the florist to find out what happened.
My credit card sure got charged.
This creation was beautiful and expressed so well our heartfelt love for the recipients.
We thank you, Roy-al Flowers, for all you did on this rush request - it was important, and you understood that.
Heartfelt appreciation
Roy al never disappoints! Mom always calls crying. Thank ya'll.
The arrangements always exceed my expectations. Well Done!
Quick turn around location was easy and the arrangement was so fresh full large and beautiful. They did a wonderful job
Beautiful arrangement. My wife really liked it. Thank you, Leonard!
The flowers delivered were not as as pictured. Definitely lower quality.
Amazing service!! My floral arrangement was absolutely beautiful!!
From beginning all went smoothly,easy and timely. Thank you very much!
Another successful flower arrangement for another successful anniversary! Roy-al is the BEST. Beautiful flowers delivered on-time. 2nd best decision of my life (wife being first).
Unfortunately I didn't see the final arrangement but the family did let me know that it was beautiful. Thank you!
I ordered a custom arrangement via the online site for a funeral in Lafayette. We represent both sororal and alumni friends who wanted to express our condolences but could not attend in Lafayette in-person. Once I received the picture of the arrangement I was blown away! Not only were the flowers fresh and vibrant in the color schemes I requested, they were beautifully displayed with a perfect accent bow. Thank you for your professional service and for exceeding our expectations! We appreciate you!
The store never delivered flowers. When I called them, the person said “we did not get the order.” When they look on their computer, she said, “oh there it is. We can still deliver something today(a day late) but not what you ordered.” I had to cancel the order and the lady never apologized but blamed the website. How did you find it then? They just never checked their orders. I tried to support a local business but the lack of customer service was horrible. Never again.
They were never delivered :-(
Thank you. It was beautiful. It was timely. I felt the care yo put into this creation.
They made a floral arrangement that looked nothing like what I ordered to fulfill the promised delivery time. The person I spoke to (who was not very friendly and in fact, sassy) said they did not have the correct flowers in stock. What they substituted looked fine, but nothing like what I ordered. I wanted to order from a local florist, but I am disappointed and won't use this florist again.
Shop cancelled my order without notifying me and refused to deliver the following day. Cancelled because they were too busy.
I had flowers delivered to my Mother. She said they were fresh and fragrant. The arrangement was beautiful.
Flowers were never delivered. Website showed open and took my order and money but no one ever answered the phone.
The Stargazer Garden was absolutely beautiful and my daughter-in-law loved the arrangement. I live in Florida and your website was so easy to maneuver and order this arrangement. Thanks so much will definitely be using your florist for my next order of flowers. Exceptional job!
I asked for a bouquet that would be appropriate for a 10th wedding anniversary. My daughter sent me a photo of the ugliest arrangement I had ever see. I am embarrassed by what you sent them.
Mr. Leonard and his team continue to impress with the quality, creativity, and beauty of the arrangements they send. I have been a long term customer and Roy-Al flowers continues to earn my loyalty.
I haven’t received it yet.
The flowers were a big hit. Thank you
Never received it for my moms actual birthday. And did not receive even a call or text. I know mistakes happen but this is the second time y’all have missed a delivery. The last time the delivery driver left bc of rain and never called or anything. They finally delivered that time but still wrong time and day.
Was delivered on the same day and when most florists would not guarantee the same day delivery. They contacted me because my flower selection wasn't available and i gave permission to make it as they like. It was wonderful, unique and gorgeous. I believe it was much, much better than what i ordered! Thank you
I was a little disappointed because I ordered a Spathiphyllum Plant online but was later told that they didn't have that particular plant for that price. I was told they would replace it with an ivory. It was MUCH smaller. To be fair I did order the day. The staff was courteous and helpful! I would order from here again.
Beautiful Flowers and exactly on time for a wonderful surprise!!!
Thank you
Services were never rendered, nothing was delivered and NO effort was made on their part to notify me, nor any attempt to communicate to me, that this purchase would not be handled. Only after I reached out, a 2nd time, 8 hrs after initial purchase did I get... "oh yeah, that order? i remember that... nah, we didn't deliver anything..." Yet, somehow, the $120 charge is still miraculously showing up on my CC statement, as of the following morning.
This is only 1 person's experience, but buying flowers to be delivered to a local funeral from this florist is pretty much a roll of the dice, I'm sorry to say.
Flowers were absolutely beautiful!!
Totally ignored my delivery date. Delivered on the day in which I ordered them, instead of a week later like I entered. Didn’t respond to my email about this.
It’s disappointing to spend $70 on a bouquet for mother’s day and have it delivered the wrong day a week before, so my card and the flowers don’t make much sense. Also you spent my name wrong on the card. So thanks for that.
Very satisfied with my flowers every time I order!!!
Fabulous Gift Basket! Plants were beyond beautiful, the basket itself was high quality, and the delivery went perfectly! Most importantly, the gift recipient was delighted with this, and we felt the quality of the arrangement truly represented our appreciation of this highly valued professional's performance and their outstanding contributions to the team! Thanks Roy-Al
Professional and timely service as usual. Thank you!
Flowers were absolutely beautiful and better than pictured.
Although the arrangement wasn't exactly like the picture it was stunning. Seasonal flower availability considered. The service was timely and the online processing was very easy. If you have a need and this local florist can help you I strongly suggest them.
The White Cross Standing Spray at my friend's wake and funeral was absolutely gorgeous: dozens of white roses with a diagonal accent of red roses that matched the enormous coffin bouquet. The standing spray was delivered on time for an 8:00 a.m. starting time for the wake. I was happy to discover that Roy-al Flowers and Gifts belongs to a nation-wide floral delivery service. Now I know where to go the next time I need to send flowers outside of Lafayette, LA. Note: I ordered the White Cross Standing Spray online and followed up with a phone call to the shop two days before the wake and funeral. I would advise a follow-up call to the shop in case of a possible glitch in the online ordering process, There had been no glitch with my order, but I like to be super-careful. The online order form includes a space for typing special instructions, and I used that space to convey various details of the delivery.
It has been my experience that funeral arrangements in general are greatly overpriced. However, I have dealt with Roy-al in the past and have been generally satisfied. I was somewhat embarassed at the arrangement that was delivered. If this is "deluxe" I can only imagine how sparse the regular Basket Dish Garden would be. It looked like I ordered the cheapest thing I could find. It was nowhere near worth the price.
I will shop elsewhere next time.
My flowers never got delivered but my money was taken from account. How can I make sure those flowers are delivered or how can I get a refund?
Roy-al Flowers is always excellent. Artistic and thoughtful arrangements that never disappoint.
I love the ability to order, pay and choose the delivery date online. I also received a phone call letting me know when the delivery was being made. And most importantly, the flowers were beautiful.
Nancy Trahan
The arrangement was fantastic she loved it and the flowers were fresh as the day they were cut.
Another stunning arrangement that absolutely captivated my wife and her coworkers! This arrangement became the topic of conversation and created playful workplace jealousy. Some confessed that the grocery store bouquets they find on the kitchen counter can never compare to the beautiful arrangements my wife receives from Roy-Al. Thanks again & can’t wait to order again next month!
Hi ! Yesterday just after the transaction , somebody call me on my phone telling me that it was impossible to delivery my command . She assure me they will cancel my purchase on my credit card ! Nothing done yet !
So I’m not happy with this purchase !
A beautiful birthday gift delivered perfectly and arrived adorned with lovely ribbons! Thank you!
Beautiful arrangement that I'm very pleased with. Great job!
Very easy ordering experience and the family appreciated the thoughtful gesture!
Thank you Roy-al for the excellent service!
Thank you Roy-Al! You came through perfectly and delivered an exquisite arrangement.
The family stated that ths was one of the prettiest arrangements they had ever seen. Thank you!
I received an email that the flowers had been delivered but a few hours later I asked my wife if she had received them and she hadn’t . There was a glitch in the system but Mr Leonard made sure to get the arrangement to my wife by the end of the day. Thank you, she said they were beautiful. -Mike
Although the flowers were appreciated by the recipient, they did not come as pictured. The base was not wooden and the flowers were not as full. I was a little disappointed.
Excellent! Flowers were gorgeous and just what I wanted. Roy-alflowers went above and beyond to make sure my order was perfect and on time. Thank you so much!! Very pleased! Will use you again.
Beverly
This bouquet was delivered to my Mom. She said it was the most beautiful arrangement she’s ever received. Delivery was fast and friendly. Online ordering was a breeze! Thank you so much for making this day so special for my Mom.
Very satisfied with my first purchase! I’ll definitely be using Roy-Al again
My dozen of roses came out perfect, very satisfied! Keep up the great work!!
She loved her roses and the surprised delivery!! Now I’m excited to see my flowers I purchased for Mother’s Day!!
Roy-Al Flower shop is always Excellent!!
Thanks Guys!
Beautiful bouquet of flowers for my Grandmothers 90th birthday. She loved it . Thank you for the gorgeous arrangement. I live in New Orleans and it was such an easy process to order flowers from here and have them delivered to my family’s house in Lafayette
This beautiful arrangement exceeded my expectations! I called to order Sunny Sunflowers and expressed I was more interested in a wildflower arrangement. Roy-al delivered an arrangement more beautiful than I had imagined!
Ordered on-line in the morning: Flowers were healthy and beautiful as expected when I picked them up in the afternoon. .
Roy-al has always been my go to for a florist.
Great and fast service. Thank You!
My friend loved the arrangement. It was beautiful. Thank you.
Gorgeeeeeeous flower arrangement!!! My daughter loved it for her birthday
Arrangement I received looked nothing like picture above. I called to discuss with Leonard and he threatened to come pick up bouquet. He also stated that there are no guarantees in what arrangements will look like because flowers are seasonal.
He was completely rude and unprofessional when I expressed my dissatisfaction with the arrangement and really did not care to hear anything I had to say. Will never purchase anything from this rude place again!
The True Heart Standing Spray was beautiful. Mr. Leonard, you came highly recommended and you didn’t disappoint. Thank you for answering all my questions. You and your staff have excellent customer service.. As an out of state customer, I am grateful for your excellent work. Thanks so much. Michelle
I ordered Dazzling Delight from Roy-al Flowers and Gifts/Lafayette, LA. The flowers were beyond my expectations. Beautiful and Professionally arranged. My daughter said the delivery person was very nice and professional
I ordered Breath of Fresh air from Roy-al Flowers and Gifts. The flower were beyond my expectations. Beautiful and Professionally arranged. My daughter said the delivery person was very nice and professional.
They called me in Afghanistan to explain special conditions for the flowers I sent my mother for Christmas. Very polite, and professional staff.
Leonard always does superb work
Flowers did not arrive on time , flowers were not fresh .
I had flowers delivered on a very short notice. What a wonderful job they did! Beautiful, fresh, & oh so fast!! Excellent job. Thanks so much!
A fantastic anniversary arrangement! My wife was very impressed. Thank you very much!
Roy-al continues to be my favorite flower shop. Every time I send flowers to someone, they comment regarding how beautiful, fresh, and creativity of the arrangement. I also appreciate that I can order the night before and delivered the next day without an extra charge for quick delivery.
The arrangement she got was beautiful!!!!
Always a Royal experience!!! Royal Flowers always brings tears and smiles to the 2 Queens of my Life!!! Thanks to Everyone involved in arranging these beautiful flowers and moments!!! You are Appreciated!!!
The flowers were more beautiful than pictured! Thank you so much for making the delivery so easy! I will definitely order from Roy-Al Flowers again!!
The arrangement was exquisite and exceeded my expectations. Being able to order and have them delivered on the same day was a plus considering my busy schedule. I look forward to the next occasion where I "wow" my wife.
They were absolutely gorgeous! They far exceeded my expectations! Just as described which is sometimes hard to get when ordering online!
I was sent a photo of the flowers and I am happy to say they were as lovely as the depiction on the website. Thank you Roy-al !
Easy to place order online for an out of stater. Recipient was pleased and so was I.
I have a request:
Please do not add my email address to your regular distribution list. I only order once a year in August ,and I will continue to use your services,
Thanks
Dick Thompson
Dallas TX
I called the day of the scheduled delivery and asked them to wait until the next day after noon to deliver, which they did, as the recipient was not home the day of the original scheduled delivery. Upon delivery the next day, the delivery person stated that he was disappointed in the flower arrangement and would deliver ANOTHER one the following day. Two days later a BEAUTIFUL, large arrangement was delivered. My 70-year old step mother was beyond floored and delighted, and so am I. I will continue to do business with your company, as you have caring staff who deliever quality flowers on time.
It's Always a Beautiful experience with You All!!! Thanks for Never disappointing my Family and myself!!!
The arrangement arrived within 3 hours or ordering it . The recipient loved them
Love Roy-al's. Always provide the freshest flowers and quick delivery. They are truly amazing to work with for funerals. They are very compassionate.
The flowers looked amazing! Great job and perfect timing!
The flowers were beautiful the only issue I had was it was deliverd on the wrong day. I needed it delivered on the 10th and the delivery day says it was delivered on the 10th but it was deliverd on the 9th.
Last minute order, still delivered in one day and arrangement was beautiful. Hats off to you all!
The flowers were not delivered on the 10th (Mother’s Day), they were delivered on the 9th. The site should have said Sunday delivery was not available but it didn’t. The flowers delivered were okay but looked nothing like what was pictured.
Mr. Leonard at Roy-al Flowers is an artist and a gentleman. He provides the kind of service that inspires loyalty. His arrangements are breathtaking and always on time.
I sent flowers from out of state to my grandmother for Mother's Day. They delivered on time and she can't stop raving about how beautiful the flowers are. I will definitely order arrangements again from Roy-Al !!
My mother was so surprised and she loved the flowers there’re beautiful...You guys did a great job thank you so much..
There was a slight miscommunication during the covid ordeal. I placed an order online to be delivered the following day. I received an email confirmation that the order went through. On the evening of delivery, I called to follow up on the delivery status. I was informed on the call that they were only working certain days of the week due to covid and the website shouldn't have allowed me to place an order. I was told I would get a credit for my purchase the next business day. After some disappointment, the owner asked what my order was and the occasion, and knew he didn't have what I ordered in stock but offered to go into the shop and put something together with what he had. Not only did he put together a last minute beautiful arrangement after hours, but he made the delivery happen on the scheduled day. This is what you call top notch customer service! If you are in the Lafayette area, I would highly recommend this company.
The flowers were beautiful and we appreciate it very much. Stay well.
Was recommended to Roy-al flowers by a friend about a month ago. Have used this florist twice in less than a month and the service has been absolutely amazing.
Thank you so much for your great customer service!!
Easy to order and the bouquet looked Gorgeous!! My dear friend sent photos she was so impressed. Thanks!
Excellent customer service and fast same day delivery.
Beautiful flowers and presentation... I have used this florist before and the work is excellent.
The flowers were absolutely beautiful! The arrangement looked exactly like the picture on the website. This was my first time using this florist. I will definitely use Roy-al Flowers & Gifts again! Thank you.
Great experience. Will definitely recommend!
I Always have a great experience when I use Roy-al Flowers. They are very personable and their flowers are always fresh!! I purchased this nice bloom and when it was received by Roy-al's they spruced it up even more for me!! Truly wonderful service. There is no other flower shop for me.
Thanks,
Yolanda
Beautiful flowers arranged as we expectated. Significantly prettier than the photo online.
I received a message asking to Rate the purchase but I never received the flowers
I can’t say enough how much I appreciate these wonderful people. I waited until the very last minute to order flowers for a special occasion and they did everything they could to help me get the flowers on time. I will recommend Roy-Al’s every time!!!!! Thank you so much for your help!
Great display with extras added. Quick delivery and long distance call from florist made to update status of the order. Very pleased with this order.
Order was made online, the website was easy to navigate. The arrangements arrived on the stated date, and the recipients were please...I was sent a video clip, and was pleased as well...even with the substitutions the arrangements were beautiful..