114 Reviews
Gorgeous arrangement! My mom loved it. You'll be my new go to florist in Laconia.
Great and simple transaction. Flowers are perfect. Use R&G over that other florist…
Always a beautiful bouquet! I pick the “designers choice” because it’s consistently beautiful every order.
Very nice bouquet done by Amanda !
I called her to see if delivery would be available for the next day for my wife's birthday.
Amanda was very easy to work with and accommodating.
Everything about this flower delivery was excellent, starting with the phone call. The flower arrangement was so perfect and gorgeous. Some unique flowers I have never seen before too! I felt like I truly got my money's worth and that a lot of thought was put into the arrangement. It will not be the last time I do business with them...I highly recommend using them!
An absolutely gorgeous arrangement. The service was phenomenal!
Exceptional as usual. The delivery was going to be later in the day and I received an email from the owner letting me know. That never happens with other businesses!
Customer Service in the shop was excellent and the potted Lily received was beautiful and in excellent condition. Highly recommend.
Absolutely beautiful arrangements, and loved the delivery option. The flowers were just as pictured. Will definitely be ordering again. Thank you for the attention to detail and artistry.
The flowers that I ordered were absolutely beautiful. They were delivered in a timely manner. I would highly recommend that you order from this florist.
I needed a beautiful, fresh and up lifting bouquet delivered to a friend and I was very pleased with the quick service and delivery of the flowers. The bouquet was lovely and better than expected for the price.
Thank you for great service. The arrangement was exactly what you promised and delivered right on time. In a time when service quality doesn't seem what it used to be, it's so good to find the exception. Thank you for making my wife's birthday special.
The arrangement was beautiful and included some poppies, which was my main request. It was a happy, vibrant collection of lovely flowers to celebrate a very happy occasion!
Very accommodating as I wanted an adjustment to the arrangement and she made some great suggestions. All was perfect!
What got delivered is not what was pictured. Very disappointed.
2nd time using Rooted and Grounded and was once again very happy. The recipient was thrilled with their arrangement. I will not hesitate to use them again.
The staff here goes above and beyond. They are friendly and helpful.
What a great florist! Amanda is very kind and wrote a nice email to me confirming the flowers I had ordered. The flowers were on time and beautiful, my wife loved them. She also works with a local bakery to provide macaroon cookies, which is so much more unique than marked up cheap boxed chocolates other florists provide. Great experience! Highly recommend Rooted and Grounded Florals. Thank you so much! :)
Amazing job!! Will definitely order from here again
Great, friendly service!!
And beautiful bouquets
I just ordered a succulent garden from Rooted and Grounded Florals, and it is absolutely beautiful! The arrangement is thoughtfully designed, with a perfect mix of colors and textures that make it truly stand out. You can tell great care went into selecting and placing each plant. The delivery was prompt, and the presentation exceeded my expectations. Highly recommend!
Rooted and Grounded is amazing. Amanda creates incredibly unique and beautiful arrangements, is very accommodating and flexible when there are specific needs.
I’ve ordered from Rooted and Grounded several times and have never been disappointed.
Thank you Rooted and Grounded, and Amanda.
great to work with, will to help get a delivery no matter the location. Always recieved posative feed back on from those recieveing the arrangement
Absolutely beautiful! Delivery was on time... Thank you
Thanks so much! The wreath is beautiful!
Ordering from out of state, you never know how things will look. I appreciate it!
Thank you so much for your promptness, the photos that they were hand delivered, excellent customer service, but mostly the beautiful floral arrangement & the cutest baby onesie! Thank for making great memories for my family.
The flowers are beautiful, but I was disappointed the flowers were left on my mother-in-laws porch when they weren't home. I'm not sure what time they were delivered, but she didn't get home until after 8pm last night and it was cold out.
The same thing happened with my dish garden from Katie Searle a couple of months ago. It was left on my front steps and I didn't know it was there.
Arrangement arrived on time and was loved by recipient.
Such a unique presentation.
Will definitely use Rooted & Grounded again!
My friend had a hard day at work, so I sent her some flowers from Rooted and Grounded! They showed up quick, and made her day! Thank you for giving the loving touch to someone’s bad day! Recommend to everybody!
----
Florist's Response:
Stephanie,
Thank you for your kind words! we are so glad that the flowers were able to brighten her day!
Rooted and Grounded is very helpful and great to work with
Ordered a birthday boutique for a friend and they delivered it next day and she said they were "amazing"
Wil definitely use again and again
I ordered a bouquet for my Mother - it was stunning! The customer service was superb: terrific ideas regarding floral arrangements and prompt delivery. Both my Mother and I were thrilled. I will most definitely use this florist again.
Though I ordered this a while back, my sister only now told me how disappointed my mother was. For the money? It lasted two days and started drooping. I am so sorry to have sent it to my ailing mom.
Flowers were nice, but didn’t like the way they were arranged. Disappointed
----
Florist's Response:
Hi Shirley! I’m so sorry that you were disappointed with the way the flowers were arranged in the Designers Choice. We’d love to make this right and if there’s something we can do to fix it please let us know by calling the shop. Thank you for your feedback!
As always, the flower arrangement was GORGEOUS! Heaven Scent is our go-to florist, and has been for many, many years!
The arrangement was beautiful, and the phone call to confirm the delivery (we were out of town) was much appreciated. Definitely my go to flower place.
Arrangement was lovely. The recipient was overwhelmed at how tastefully done it was.
The flowers I ordered were for my best friend’s birthday, whom I haven’t seen in a long time. You all took extra care in putting the bouquet together and she loved them!
I got exactly what I ordered,,and they delivered on time,, great job ,, and I would order from them again!!!
Excellent service - beautiful flowers - very happy with our purchase - thank you
You are, indeed, heaven sent!! (yes, and I’m sure your flowers have a heavenly scent!)
I also ordered flowers from 3 other florists (wanted to send a bouquet every day of week leading up to daughter’s birthday), all of which failed to deliver after charging my card (funny how payment is taken immediately, but it takes 3-5 business days for it to be returned!), sending me a notice they were unable to fulfill order due to supply issues. Personally, I think it should read out of stock, if you’re out of stock!
Heaven scent came through, and with a bouquet as beautiful as the picture, any substitutions did not lessen the beauty (if anything, they were an improvement!)!!!
After all the frustration faced, it was most rewarding to receive the picture my daughter sent after delivery and to learn of her delight.
That, after all, was my aim: pleasing her.
Thank you
The flowers were beautiful, thank you; however the Angel with the text in the middle was completely different from the photo on the website, and i didn’t quite understand the meaning of the text (it said «His eye is on the sparrow» - instead of «Forever with the angels, always in our hearts»).
The arrangement was loved and made my friend's day. She said it is beautiful. Arrangement was delivered on time. Thank you
Absolutely stunning! They came out just like the picture. I had to smell some of the flowers to see if they were fake because they looked that perfect!
I live in CO & have been using Heaven Scent for years. I always have the best experience sending flowers to my friends & family in NH. It’s so nice to use such a reputable company & one I can always count on to deliver beautiful arrangements for any occasion.
Arrangement appeared much fuller in picture and recipient claims flowers appeared to be dying
Flowers were beautiful and vibrant. The recipient loved them. Thank you!
My experience was wonderful! My friend loved the arrangement. Delivery was made within hours of placing the order. Well done!
The flowers from Heaven Scent were magnificent! Not only were the flowers full and gorgeous, but the vines, ferns, bows and real white birch tree vase used to create this arrangement turned these flowers into a piece of art. The arrangement was spectacular, and I will definitely be buying my flowers from Heaven Scent again!
Had these delivered to my wife. She was very happy with the arrangement, and freshness of the flowers. She was even happier that the company (owner?) called to ensure she would be home to receive the flowers, after having attempted to deliver while she was out of the house for a while.
5 STARS A++++++++ AND 5 STARS AND A+++++++++. GREAT JOB
The flower arrangement was simply gorgeous, and delivered on time with a cheery smile! I love Heaven Scent and will definitely be using them again!
It was beautiful judy sent me a picture she thought it was beautiful.
Compliments
Thank you
AnneSweeney
Not bad for rocking and rolling with the punches! Thank you, she loved them
Thank you so much for the time, talent and care that went into the flowers we ordered! The arrangement exceeded our expectations and we truly appreciate the level of quality and freshness that was delivered.
Gorgeous design - thank you so much!
It was my wife's birthday and I called and you guys delivered. Beautiful roses and great arraignment. Thankyou. John t
Very happy. Will do again
Read the fine print,, I spent 200 bucks on fake flowers!! I was pissed!! I thought it was going to be a real nice bouquet of flowers,,and they were silk instead! Not what I wanted! And I paid extra to have them on a special time!! And they were 3 hrs late !! But I did call to find out where the flowers were, and they refunded my money!! I probably won’t buy flowers there again
My mother loved them!! Thank you
The flowers were beautiful and the delivery person was kind and respectful.
Thanks for the great service
The arrangement was delivered on time and it was BEAUTIFUL!
Mary Anne was thrilled with her arrangement. I know that she uses your shop for many of the weddings she hosts at Birch Hill Farms, and I understand why! This was beautiful. Thank you for helping me make Easter for Kim and Mary Anne happy!
The flowers were delivered on the day they were ordered. Recipient said they were lovely & filled the room with a wonderful aroma! Beautiful arrangement
Thank you again!
Beautifully done! Ordered online and the product looked just like the picture I ordered.
Beautiful flowers and excellent customer service. Thank you!!!
Elaine’s design came out amazing
Thank You
Heaven Scent did a beautiful job on my in-laws Thanksgiving bouquet! It looked better than this picture shows and made them so happy !! You have a customer for life!
Absolutely beautiful Thanksgiving arrangement!
The one in this picture did not look exactly like the one my friend received. Hers was beautiful and very fresh looking. We were pleased.
The flower arrangement was absolutely gorgeous with super fresh flowers. The quality is unbeatable. Loved the water flask container. I was also really happy to have the ability to order online. Phenomenal experience overall.
The flowers were stunning! So many times I've ordered flowers from other places where the actual bouquets were not what I ordered and of lesser quality. Even with substitutions the Heaven Scent Design bouquet was perfect. The recipient was so delighted!
Very well done and delivered as promised... thank you !
I live in CO & have used a Heaven Scent for years sending flowers to my loved ones in NH. The arrangements are always beautiful! Thank you for great quality & quick service!!
Placed my order at around 11:00 am and it was delivered within a few hours the same day! Beautiful arrangement! I would highly recommend this florist and will use them in the future! Nice job Heaven Scent Design.
Love the uniqueness of the vase. When my sister-in-law received the arrangement she said the flowers are the prettiest she's seen. Both she and I will be back! Thank you!
Beautiful flower arrangement and excellent customer service! Thank you :)
Absolutely stunning arrangement. Could not be any happier! The owner was super helpful when I found out my friend wouldn’t be arriving as planned, and she moved the delivery without hesitation. Would use them again in a heart beat!
The flowers were beautiful. Customer service was great! Will definitely use heaven scent design for floral arrangements in the future!
This is the thank you note I received, my grandmother was very touched by the arrangement.
I can't tell you how delighted and touched I was to get your gorgeous Flowers! And sweet note! They are a variety of colors shapes and sizes. The yellow lilies, maroon snapdragons, pink, blue and two lavender tulips as well as several nice tall pussy willows, an old favorite of mine that I haven't seen in years!
The young lady who delivered these was so nice! The flowers were perfect, just as pictured and the teddy bear was adorable! Usually stuffed animals ordered online are pretty sad looking...this one was so cute! I would have picked it if I had gone into the shop!
I'll definitely order from here again!
Elaine is very talented florist designer of Heaven Scent Design. Her awesome websites is was caught my eye. Once I placed my order on-line, she followed up with to confirm what I wanted. I felt confident
that the end result would be a beautiful arrangement. Her customer service was excellent!!!!
It was my Mother’s 85th birthday and the flowers you put together are fabulous!! Thank you for a wonderful job!!!
I will use your shop again!
Sincerely,
Pamela Kenney-McIntyre
This arrangement was for my sisters birthday. She was so delighted.
Lovely flowers and on time delivery! Thank you
Thanks for quick response and speedy delivering.
She loved the flower arrangements.
A simply stunning bouquet, the recipient loved it and I would most definitely order it again. 5 stars to Heaven Scent! Did everything online ... just fabulous!!
My mother received her beautiful arrangement for her birthday and she was so thrilled. They were so pretty! She sent us several pictures via text so we could see them! Thank you!
Service was great. Designer contact me because substitutions were necessary. Her suggestions were terrific and she was very responsive.
Nicely done. The recipient loved the flowers
My aunt was so thrilled with the gorgeous flowers and the precious little Teddy Bear. Thanks so much!~I will definitely be calling again.
Lori
Thank you so much for the short notice order for a funeral. I was so worried they would not get there in time. But with no fail, they made it several hours early. Thank you so much, the flowers were beautiful
very beautiful and good delivery
Flowers were delivered as advertised and on time. Beautiful arrangement and a lot of complements! Thank you!
-----Response:
Crystal, thank you for your feedback! We are happy we were able to assist you in your recent gift giving of flowers. Thank you for putting your trust in us!!
I found this Florist on Google and was absolutely blown away from the professionalism, the artistry and warm heart message they provided in our arrangement. They truly care about each and every order as if they where sending to their own family. I will never use another florist in the area besides them. I only wish they where located in my area. Thank you
----
Florist's response:
Wow! I sincerely appreciate the kind words! Customer satisfaction is extremely important to me, so I am thrilled that you were happy with your floral experience. I look forward to working with you again, Michele. Thank you!
My Mother loved the flower arrangement that Heaven Scent delivered for her Anniversary! She was delighted when the flowers were delivered, and could not say enough good things about the spectacular colors, the amazing fragrance, and the gorgeous design of the arrangement! Heaven Scent is the only florist I will use, they are fantastic, always delivering a tremendous product!!
My sister in law loved the flowers ! Service was exceptional. The flower shop had to
Substitute a few flowers but communicated every step with me including pictures. The arrangement that we settled on was prettier than the original. I could not be more pleased! Thank you.
Beautiful arrangement, super easy to order on their website. Very pleased with this florist.
Bouquet was for my grandmothers birthday and the shop sent me a real picture of what it looked like so I knew exactly what she was receiving. She loved this bouquet- it was beautiful! Will definitely be using them again!
We had ordered the "Barbara" design for a fellow employee. We were informed you would need to substitute flowers in the arrangement. The arrangement that was delivered was even more beautiful than the one pictured! Thank you so much for this lovely arrangement.
Delivered on time and in perfect condition. Recipient loved the arrangement. Thank you!
The lovely arrangement arrived on time and was appropriately wrapped! My friend was thrilled with the artfully arranged presentation! She sent me a photo and I too was thrilled!
Heaven Scent recently helped me send a nice bouquet to a dear friend in NH from far off Seattle. It arrived right on time, just as I hoped --- and they sent me confirmation of its delivery. I'll happily use Heaven Scent again.
I am from Cape Cod and had to send a sympathy arrangement to a friend in Laconia. Heaven Scent Design came up third of fourth in the google listing and had no reviews. I clicked on the website, even though I was hesitant with no reviews, and was blow away by how simple and well laid out the site was. Of course I had called because I had not looked any further into the site yet and was greeted by a very nice answering machine. After I left a message I referred back to the site and realized that I could choose, order, pay and ship all from the site! Once my order was placed, which was incredibly easy, I had a received a call back from a very nice women, not sure of her name as I am terrible with names, she was returning my call from earlier. I told her I had placed my order online and was very pleased with how simple her site was. She confirmed she had received my order and informed me that the arrangement would be just slightly different because tulips were not in season. I let her know that was not a problem and that the arrangement was for a male friend of ours if she could keep that in mind and maybe make it a little more "manly" she told me not a problem. I am very very happy with my experience with Heaven Scent Design and will be looking for any excuse to send flowers to friends up that way. Thank you !!
Great experience! Owner is very nice and prompt with responses to questions. Arrangement was beautiful and delivered to my moms office promptly! Great service highly recommended
Very easy and delivered in a timely manor!
My mother loved her flowers for Mother's Day!