293 Reviews
Even better in person than what the online photo showed. The carnations and bow added were a very thoughtful surprise.
This arrangement is so beautiful! It arrived on time and was just as the sample picture showed.
Thank you again! Always a gorgeous arrangement!
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Florist's Response:
Darlene, Thank you so much for your order and your kind words. Always great to hear from our wonderful customers.
Had flowers sent to my granddaughter for her birthday. They were beautiful! My granddaughter loves tea and the arrangement was in tea cup. Perfect! Will order again . Thank u
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Florist's Response:
I'm so glad that you liked the arrangement, it is very popular. Thank you for takng the time to review.
Perfect presentation - well received! Thanks!
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Florist's Response:
Thank you for the order and taking the time to let us know you liked them.
They were beautiful! Thank you so much.
They were very beautiful!
Thank you so much!!
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Florist's Response:
We are very pleased that you were happy with your flowers. Thanks for ordering from us.
Rockwood Flower Shop went above and beyond. I loved receiving a picture of the actual bouquet that was being delivered. Will definitely recommend to friends and family.
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Florist's Response:
We are so happy that you were pleased with the flowers. Thanks again for the order.
The flowers were simply beautiful!
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Florist's Response:
We are so happy that you liked your flowers. Thank you for ordering from us.
Perfect all around
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Florist's Response:
John, thank you so much for your review. We always love to hear positive feedback. Thank you for ordering through us.
Arrived on time, received multiple notifications, Family was very appreciative of the gift.
Super professional! Beautiful flowers, seamless delivery and extremely accommodating!
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Florist's Response:
Thank you so much for your very kind review. We try very hard to accomodate all of our customers to make them feel special.
The flowers were beautiful and arrived in a timely manner. I highly recommend using Rockwood Flower Shop.
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Florist's Response:
Thank you Terrie, we try really hard to please our customers.
Love that they share a picture of arrangement before delivery.
Such a gorgeous bouquet. And really kind and caring people.
Rockwood Flower Shop is our go to when we want to gift flowers to family and friends in the area. The floral designers always do a great job using the freshest flowers available so the arrangement will last as long as possible. We live in FL and it’s so easy to order online or with a phone call. We love the communication from them updating us: order received, in process, delivered and the accompanying picture of exactly what was gifted. THE BEST!!!
This florist far exceeded my expectations and the recipient was very happy when she got the delivery. I will only use Rockwood Flower Shop when sending flowers to anyone up in that area.
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Florist's Response:
Thank you so much for your kind words. We try to please everyone. Merry Christmas!
Absolutely beautiful job well done Merry Christmas to you
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Florist's Response:
Thank you so much for the kind words, we really appreciate you. Merry Christmas & Happy New Year!
Yes, flowers were a big success for the hard working team at Corewell Trenton Hospital.
Great experience
Good quality
Good communication
A+ service
Would use again!
B
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Florist's Response:
We are very glad that you were happy with our service. Thanks for the order and Happy Thanksgiving to and your family.
Very pleased with the arrangement I sent. Beautifully done.
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Florist's Response:
Thanks Ed, We strive to please our customers. Have a wonderful Thanksgiving.
So amazing! We live right behind the flower shop and my husband has bought me a bouquet or two so I wanted to try it out for him for his anniversary.
I used the custom tab on their website and they were amazing. Beyond impressed. The skull vase was such an amazing touch.
Every time I place an order with Debe @ Rockwood Flower Shop, I am beyond pleased with the experience. The flowers are always fresh, & beautiful. The ladies are very talented florists & they will always be my go to for flowers.
The person I sent the flowers to called me to thank me, & told me how beautiful they were. I ordered a florists choice bouquet, & I was confident knowing it would be amazing.
Mary Jo Green
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Florist's Response:
Thank you so much Mary Jo, We really appreciate the kind words. SO glad she loved the flowers.
Wonderful experience ordering flowers! I placed my order at about 8pm online and it was delivered the next day? Best part was I received an email with a picture of the actual arrangement that was delivered! I love that! Thank you!
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Florist's Response:
We're so happy that you were pleased with the arrangement. We try very hard to make every arrangement just what the customer wants. Thank you for the feedback.
My wife loved the flowers. She said they were gorgeous. Another excellent arrangement from all of you! I will definitely be coming back.
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Florist's Response:
Thanks guys! Drina loves to mix your arrangements up a little because we can't remember what containers you already have. She likes to surprise you.
The flowers I ordered were beautiful and exactly what I was hoping for!!!! Great job!!!! Thank you!
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Florist's Response:
Thank you for your kind remarks. We are pleased when our customers are happy with the arrrangements.
The arrangement was beautiful
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Florist's Response:
Thank you John, I'm so glad you liked it. Thank you for the order.
Excellent flower arrangement, she loved it...
Thank you again
I ordered a get well bouquet online for a co-worker and was COMPLETELY IMPRESSED by Rockwood Flower Shop! They sent me a Bloom -Snap picture the morning of to show what the arrangement looked like, and when there was no answer at her door, they called from the shop to let me know what their plan for delivery was. I will DEFINITELY use this shop again! 10/10!!!!
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Florist's Response:
Thank You So much for your kindness, We try really hard to please everyone.
Rockwood Flower Shop is very customer focused and they provide beautiful flowers. Best flower shop that I've worked with and they have earned my future business.
We are a first time customer. My daughter had a dental procedure and we wanted to comfort her with a delivery of flowers and balloons.
The flowers and balloons were perfect, she was happy and the flowers made her comfortable for the afternoon.
Delivery was prompt and left at the correct door, price was reasonable.
Thank you for this first time purchase, we will be returning customers.
Did a beautiful job, my mother was very impressed. Thank you
Thank you so much! They were beautiful and exactly as expected. I appreciate the effort in getting it delivered at a reasonable time!! Thanks again!!
The bouquet was fresh, vibrant and very fragrant. Thank you
My mother loved them, and they smelled beautiful.
I highly recommend the Rockwood Flower Shop for your floral needs! I used this business to send a floral arrangement to a very special 95 yr old over 800 miles away. Online ordering was seamless. I included a note with a request which was more than fulfilled. Additionally, I was sent pictures of the arrangement once it was composed and then notified when it was delivered. I’ve also heard from the recipient’s family that the arrangement is beautiful and well received. Rockwood Flower Shop is the best floral business I’ve ever dealt with … their customer service is top notch!
Display was absolutely beautiful! Rockwood Flower shop is always my go to for flowers/plants for any occasion
I really appreciated the bloomsnap photo they emailed to me prior to delivery. It was nice to see what the final product actually looked like. Great service. Will do business with again!
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Florist's Response:
Thank you so much for your order, we appreciate the feedback.
Great job with creating a custom bouquet that our church had decided to send to 2 different families. We had a great experience from start to finish. The owner was really nice and kind. Our church uses the Rockwood Flower Shop. We had 2 different families who lost loved ones. We are thankful to be able to support local businesses.
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Florist's Response:
Thank You so much for your kind words. We truly try to make everyone as happy as possible. We can't thank you enough for supporting this small business.
Our church uses the Rockwood Flower Shop. We had 2 different families who lost loved ones. We decided to create a bouquet to send. We were happy with the experience from start to finish. Great job.
Beautiful arrangement, thank you for getting it together and delivered on such short notice also.
This order was amazing and I cannot recommend this flower shop enough. My order was delivered on-time and the arrangement was beautiful. Thank you so much!
The replacement looks better than what I ordered! I SO appreciated the picture also. My MIL loves it! Great customer service!
Rockwood flower shop never disappoints! My only go to flower & more shop.
Ordering was easy, delivery was timely, and the recipient was delighted!
Very nice product and timely delivery. Thanks
The recipient and myself absolutely LOVED this arrangement!!! The Bloom Snap is everything!!
Thank you so much for making our day!!
Becca Lott
This bouquet was absolutely beautiful, and Rockwood Flower Shop kept me well informed of the progress with the bouquet and even called to work with me on what flowers were available, to maximize the beauty of the blooms. The receiver was completely thrilled and very grateful. Highly recommend Rockwood Flower Shop.
Flowers were absolutely beautiful!!
Thank you.
To be quite honest it didn’t look anything like what I ordered. The bouquet I ordered had roses in it in the pictures. There were no roses in the order that was in the funeral home. I offense but I was highly disappointed
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Florist Response:
Barbara, I am so sorry that you were disappointed in the arrangement. You had originally ordered the watering can for the funeral. I explained that I would substitute the arrrangement with something more suitable for a funeral at your request. Instead of the small spray roses that were used in the original arrangement we subbed them with tulips for a different look. Please call the shop and we can try to do something to rectify the problem for you
As always, you never disappoint. My sister sent a photograph with a text filled with hearts!
Thank you!
They were very nice and accommodating and delivered bouquet the same day. Bouquet was beautiful.
The flowers were absolutely gorgeous and much better than I expected. Mom loved them! Thank you
My daughter- in- law loved the basket!
I would like to call and place my orders, I do not like to buy on line.
I live in NJ and my son and daughter-in-law live in Rockwood
Again, you always take good care to send the flowers as promised and the arrangements are always beautiful!
As always, the flowers were delivered as promised and enjoyed!
She loved the flowers and I appreciate the delivery being made as requested. Thanks for also notifying me prior to delivery that a couple substitutions were made
Perfect best flowers I've ever seen I'll be going to you guys every year for mother's Day
The arrangement is fine but it was not delivered on the day specified in my order. The date was important, as a memorial to a wonderful woman who passed away last year on April 20. The flowers were not delivered until today, even though I received a note that said they were delivered yesterday. I was really counting on those flowers being delivered on time - this is very disappointing.
Great customer service! The flowers were beautiful and delivered on time. Highly recommend!
beautiful arrangement with timely delivery and notifications all with a last minute order! thank you so much.
Best flower shop ever! Great flowers and great staff!
Rockwood Flower Shop does great work! The actual result looks as good as the picture.
Bouquet was delivered after my on-line order, arrived on time on the day I requested. It was just as pictured, just beautiful in person. Our daughter in law ( who is a tea drinker) was surprised and very happy with this tea cup bouquet!! I will definitely use this florist again! They are right in my daughter in laws area, I took a chance on choosing a florist near her. I am glad I made the right choice!!
Beautiful Bouquet. Easy to navigate website. Delivered as directed. Thank you !
It was exactly what I custom ordered. Beautiful.
Thank you
Quick delivery - beautiful arrangement
Order a upgraded Becky bouquet. They Didn’t have the Lily’s. Ok I understand. Talked to lady on phone to figure out something else. Felt she was super short. Sent me a pick I called to ask if that was the upgraded version seeing that’s what I paid for originally and she was short again. I deal with customer service so I just left it alone. I won’t be coming back though. Not a good experience for a first time customer.
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Florist's Response:
Dear Shannon, I remember receiving this order the same day as you wanted it delivered. I Sent an email and personally called you to explain that I did not have some of these flowers. I offered you other flowers that could be used in place of and offered you the yellow roses you asked for instead of white. I also said that we could just cancel the order if you did not want the subs. You chose to keep order. We also attended the funeral of Mr. Arquette, and the flowers were to value and beautiful. I'm sorry that you felt I was short with you. You kept asking if the flowers that i used were of same value and because you ordered standard and I did not have exactly what you ordered we upgraded with high end flowers to make up what we did not have and still get it over there in plenty of time. I'm trying to understand why you felt to give a bad review instead of calling us back. We sent you a picture so that you could see we used more flowers than what was on web site. We also used the yellow because you wanted the school colors. I looked up your order and you ordered the standard option not the deluxe or premium. Again I am very sorry for the misunderstanding and sorry you felt that way.
I luv that the florist sent me a pic of the arrangement before delivery. Beautiful.
I placed an order online for my Mother's birthday and was not disappointed. The arrangement turned out beautifully. It was ready for pick-up promptly, and the staff was great. So thankful for a local flower shop like this! Thank you for helping me make my Mom's birthday extra special.
The arrangement that was delivered was so beautiful! The colors were gorgeous together and the flowers were so fresh and lively! Thank you for helping us make our daughter smile on her birthday!!!
Excellent service all around! My friend was so happy with the surprise arrangement, and the shop delivered it well within my preferred time. Would absolutely recommend Rockwood Flower Shop to anyone looking for flowering services in the downriver area!
The flower arrangement was beautiful and exactly what was needed for the occasion. Online ordering was easy as well.
Easy ordering! Flowers were absolutely beautiful.
Beautiful and quick delivery. It was an impulse order, but it feels good to help a small business.
Beautiful and fast delivery!
Rockwood flower shop is the best!
You never fail to give your all. A-1 costumer service and the most importantly, such beautiful arrangements. Thank you…
My Sister loved to arrangement and the fact that it was "STUFFED" with flowers and greenery.
Great Job!
Flowers were so beautiful and smelled phenomenal. Some of the flowers were out of stock so they filled them with others and sent me a picture before hand to confirm. Love this flower shop!! Always my go to for all things flowers.
Thank you for creating such a beautiful arrangement for my mother. I found out about your shop about 4 years ago and have used your company to send flowers to my mother and 2 sisters! They love every arrangement I have ordered! Great customer service!
S. Epatha Merkerson
The flowers were absolutely beautiful and the delivery time was perfect. Thank you so much!
Mom loved the flowers! Said that they were "gorgeous"
Beautiful arrangement and fast delivery. Highly recommend this florist.
Very pleased with this shop, would definitely use them again.
Never disappointed! The flowers are always beautiful and put together perfectly.
More than happy with the flowers that were delivered.
The delivery service and the flowers were perfect.
Thanks for the uncomplicated transaction!
Great experience as always! I can always count on the Rockwood Flower Shop for any occasion!
I love this flower shop. They went above and beyond to get my mom flowers for Mother’s Day. Made my and my Mother’s Day.
Your beautiful bouquet brought my Apostle to tears. Thank you for the outstanding customer service, the personal picture of the actual bouquet was a PHENOMENAL touch! I am in Bermuda and the picture made me feel like I was THERE! I WOULD recommend Rockwood to ANYONE
Always pleased and happy with Rockwood flower shop. Once you mention or ask for something even if Debbie says, what are you thinking her mind kicks into over drive to prepare that special arrangement.
They have a wide variety of items and your sure to find something for that certain someone!
Renae
Placed an order for my mom using the designer choice and Rockwood Flower Shop didn’t disappoint. They were perfect and beautiful! I highly recommend them.
While the original flowers were not the best, the owner rectified the error by replacing the bouquet.
Our family loved them- thanks so much!
I can always count on Rockwood Flower Shop to deliver beautiful flowers!
After choosing Rockwood Flower Shop for my purchase to be delivered, I was hopeful my order was going to look close to the advertised arrangement. All I can say is THANK GOD!!! This was the best looking flower arrangement I have ever purchased from a florist. A HUGE hug and handshake to Rockwood Flower Shop for getting me EXACTLY what was purchased. I will definitely use them again.
I couldn't be happier with Rockwood Flower Shop and highly recommend them! Ordered online Saturday (Easter weekend) for a Monday delivery and the whole experience did not disappoint.
Ordered the Hometown Girl upgraded. Brightened my sweet Auntie's day and filled her room with uplifting floral aroma.
Thank You So!!
-Bless
Excellent!! Would most definitely recommend!!
Beautiful! Convenient! Easy!
It was exactly what was ordered, awesome job
I Love the way they took care of my order also the way handle not having certain type of flowers letting you know about it and making sure it still looks awesome all I can say is keep up the good work
Fresh flowers in a beautiful arrangement.
Thank you again for another beautiful arrangement!
We had flowers sent to a relative. Our relative shared that flowers were absolutely beautiful. Since our relative wasn’t home at the time of delivery the shop called to determine how we’d like to proceed - we said they could leave them on the porch and the deliverer sent us a photo of where the flowers were left. Overall, it was a great experience. I would use them again.
My coworker loved them! Thank you so much!
Beautiful arrangement. Wife’s favorite flower and color. Delivered on time. Thank you !!
I purchased the flowers online and the service was amazing. They went out of their way I be helpful and it was very much appreciated. Thank you.
The flowers were perfect for a little girl recovering from surgery. It was easy to order, pay and I love that they sent a photo to me for confirmation.
Rockwood Flower Shop never disappoints! They always do a fabulous job with on time delivery, great customer service and gorgeous fresh flowers every time. Highly recommend!!
It was absolutely perfect, from beginning to end the customer service, the item itself and the prompt delivery!!
Thank you absolutely Beautiful
Absolutely amazing! I love the arrangement. It’s stunning. The delivery was quick and the driver was very professional and extremely nice. I highly recommend this florist!
Order was fulfilled quick. Delivery was quick. Had called to talk to about the order and from the call to the delivery driver everything was so professional and polite. I highly recommend this flower shop and I will be a returning customer. My wife loved the surprise. Thank you
My aunt Agnes was delighted with the arrangement…said it was lovely,and very Christmas..y!
Our father's doctor gave him exceptional care prior to his passing, and we wanted to send her a holiday table arrangement as a small token of our appreciation. I live in FL, but read the reviews for Rockwood Flower Shop and selected them because of the positive comments. Based on my experience, they rightfully deserve their high ratings. They needed to make a substitution and called to confirm that it was alright with me (white candle versus a gold candle). They created the arrangement and sent a picture of the final product. It exceeded my expectations. 5 stars for Rockwood Flower Shop from me!
Live in Texas and needed to send flowers for a family members funeral in Michigan. Thank you Rockwood Flower Shop for help with this. Spoke to family members in Michigan and the arrangement was Beautiful?
Thank you
Texas Gal
the flowers were beautiful! they were delivered before the end of the school day, and my mom loved them. such a great alternative to super expensive online flower delivery!!
Flowers are beautiful and delivered on time
I would preferred the birds I ordered, but this was still nice
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Florist's Response:
The stone that you ordered was currently out of stock. Do to the trouble that everyone is having with supply and demand, I was fortunate to have another very similar in stock. If you would like when the other comes in I can hold it for you and we can exchange it. As soon as I discovered that we were out of the stone that you had ordered I contacted you personally. So sorry that you were dissatisfied.
The florist matched what I was looking for perfectly. The person that it was sent to said she loved the colors. Thank you so much!
They did a wonderful job, thanks for calling me to suggest different layout for the same price, turned out wonderful
Flowers were perfect my wife loved them. Great service and delivery. Thankyou
On-line ordering was easy - the arrangement was smaller then I thought it would be but, I do not order flowers often to compare it to
Flower arrangement I ordered was perfect! It was everything I had wanted. My mom was very excited when she received it!
Absolutely perfect arrangement for my daughter-in-law, and the customer service went above and beyond! Thank you very much!
Loved everything about this florist. Easy to order online. Delivered without delay on the day requested. Got exactly what I ordered. I highly recommend Rockwood Floral Shop.
Rockwood Florist created a beautiful arrangement. It was very full of beautiful colors. I would definitely order from them again. Thank you.
Great service and the flowers looked amazing.
Beautiful arrangement deliver the same day! Highly recommended for all your floral needs! Thank you & I’ll be back again soon.
My wife and rest of the women at her job absolutely loved the flowers , you all did amazing job . Thanks
The flowers turned out beautiful!
Beautiful flowers and on-time delivery. Shop contacted me to let me know something wasn't available and they were going to substitute. It was perfect. Just the right pick me up for Mom.
Great service...no issues
Thank you so much for the beautiful arrangement that you made for my friends 60th birthday, she loved it as much as I did, I am so happy that another friend recommended your flower shop to me, this was my 2nd time ordering from you and you haven't let me down, I have a feeling that I will forever be a long time customer with you. Thanks again
I'm never disappointed with the florist designs. This business is very professional and reliable.
They kept me informed through the whole process, sending emails with photos and a text message. My sister was very happy with the flowers also. I will definitely use them again!
I order your flower arrangement based on a referral from my nephew, John Prohaska,GM of Arrow Pump & Motor. The quality of your arrangement was extraordinary and I must say that the service was even better ! I don't usually use an online florist - but ordering from the 10,000 miles away from the Philippines left me no choice . Sincerely, Thomas Boutin
Debbie went above and beyond to make a delivery happen when other shops said they couldn't get it done. I was very impressed with the customer service and the plants were exactly what we had hoped they would be. Thank you so much!
My sister was Very Happy and impressed with her flowers ! I will be ordering from you in the future!! Thank You, Patty
I absolutely loved my experience with Rockwood Flower Shop. After I checked prices for a national broker, I decided to search for a florist in the vicinity of the recipient. I'm all about supporting local small businesses, and especially florists... as my father-in-law ran a shop for decades! I love that I got a photo of the exact arrangement before it left the shop, and was updated when the delievery was completed. The recipient also loved getting the alert that she had flowers waiting at her door. Bravo!
Thank you guys for your prompt delivery and for making my wife’s day!
The bouquet was beautiful, just as advertised. Ordering online was simple and the delivery was as promised. I would definitely recommend.
Awesome service! Loved the arrangement that was made. Delivery was perfect and she loved it! 5 stars.
At the last minute I did a online purchase same day delivery. Best experience with a flower shop 5 stars the arrangement looked amazing and I would recommend anyone to order from here
Easy to order and delivered on time. As a distant shopper I’m over the moon!
Perfect floral arrangement! My mother-in-law loved them.
Beautiful arrangement of flowers. All of my requests were taken into consideration, the florist did a wonderful job!
Very pretty, on time and easy to order!
I chose this arrangement for my granddaughters 1st grade teacher. It's Teacher appreciation week. As always, I was beyond pleased. Beautiful colors and tastefully designed. Thank you for helping us say Thank You!
I ordered online as I live in northern michigan...the flowers were prettier than the picture I ordered from,and delivered quickly! Thanks!
My friend loved her flowers for her birthday! I will definitely order from this florist again!
The flowers were absolutely beautiful. I sent them to a friend who recently lost a loved one and they brightened his day.
Thank you so much.
Been using Rockwood Flower Shop for years. They have never disappointed me and their flower's are always beautiful. They do a great job.
Beautiful arrangement. Thank you so much for the excellent service and high quality flowers.
Highly recommended. Great and easy to use online service and the product exceeded expectations.
You all did a great job and brighten up a lovely lady's 97 birthday,
Thanks.
Excellent quality Flowers and very kind delivery driver too! Thanks!
Even prettier in person than expected. Very Happy with Rockwood Florist.
The arrangement for my beautiful sis-in-law was amazing. She loves butterflies and you guys really knocked it out the park with this one. Thank you so much
It was beyond my expectations and beautiful.
The planter is beautiful!
The arrangement was same day delivery and exceeded my expectations. I know the family was grateful for the gesture and what I like even more is the keepsake lantern!
Order was prepared and delivered in excellent manner. Always good service
Excellent experience. Really enjoyed the picture of the flowers sent for me. Thank you for going above and beyond!
I've always been pleased with the Rockwood Flower Shop. This is the first time I am disappointed. I picked this particular arrangement for it's vivid colors, unfortunately the arrangement that was delivered had more pastels in it. Next time I'll call instead of ordering online.
This place never lets me down.
Very pleased! I ordered a bouquet online and it was delivered in-person a few hours later. They also sent a photo of the bouquet beforehand, it looked great! Will definitely use them again if I need to order flowers in the downriver area.
I ordered same day delivery and some of the flowers in the original image were not available so they contacted me to tell me what was out of stock and ideas they had to replace, which I really appreciated. I also really love that they send you a picture of the actual arrangement before it is sent out. I believe the price point for flowers is very reasonable, especially with their level of customer service. Other places you spend the same price and get half the arrangement or just a lot of filler flowers. Overall this is a really great flower shop and I highly recommend!
Flowers were beautiful and quick delivery service.
I have always been happy with Rockwood Flower Shop best place around!
I recently ordered from Rockwood Flower shop. Ordering from out of state, I found the website extremely easy to use. I ordered two days in advance and they were delivered early in the day with professionalism and efficiency. They were very fresh and beautiful! I would definitely recommend them to family and friends!
I loved what you did with the plaque with the flowers
My GF loved them! Thanks!
Designer makes great choices! Very nice people.
My friend was very pleased with her bouquet, as was I. I've ordered flowers from you many times and you never disappoint. I don't use any florist except you. Thanks again.
The designers choice was a huge success! It really brought some momentary joy to my husband on his birthday. This year has been rough so far and the arrangement made him smile! Thank you so much!
Prompt, professional delivery and the Designer's choice was GORGEOUS! Sweet 16 bouquet was perfect! Thank you Rockwood Flower Shop!!
I wanted to send flowers to my Godparents to brighten their day. I called Rockwood right after they opened for the day to inquire about ordering a Designer's Choice bouquet and if they delivered to a specific area. They kindly informed me they delivered to the area I needed. I placed my order online and within two hours, my Godparents called to thank me for the beautiful arrangement. I am not from the area so I know who to use for the future when needing to order flowers for them again. Thanks Rockwood!
Absolutely beautiful arrangement! The owner even called to say they had to make changes due to inventory and allowed me to pick different choices!
I thought it was a beautiful arrangement. My sister was very happy to receive it. We will order from you again when needed. Thank you so much!
I will definitely use the rockwood flower shop again. They did a beautiful job. Of all the casket pillows I have had to use in the past, this was by far the BEST arrangement! Thank you so much for a job well done!!
Very pleased with the arrangement that you sent to my sister. She was thrilled! I loved the extra daisies that were added! Thank you for making sending flowers so easy!!
The arrangement was delivered on time and looked very nice.
The Arrangement exceeded expectations and has been beautiful for over a week already. The went out of their way to help which was important since I was ordering from out of state.
We appreciated them contacting us concerning the delivery and working that out with the recipient. Just an overall great experience.
Everything you do for me is always beautiful and done on time. Thank you.
Spreading Christmas joy to our neighbors. They absolutely love the arrangement. Thank you!!!
5 star review. Beautiful, true to the menu design, prompt concerned service/delivery. Family loved the bouquet! Will order always from this place when ordering in the downriver area
This place went beyond customer service to make sure the person receiving the flowers could take them in due to freezing temps instead of leaving them outside to die... will use again
Exceptional service!! Thank you so much !!
The flowers were beautiful and arrived on time. The card did not say who it was from. Easy fix just wrote it in.
Excellent product, excellent service, very happy with my experience
Beautiful done!!!!! I will come back more.
The Thanksgiving arrangement was GREAT - delivery was Prompt & Very Nice
Thank you
Was disappointed not as many flowers, it was not as full as picture. The flowers used were nice.
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Florist's Response:
Charlene, we are sorry that you didn’t care for the arrangement we sent out. We kept the same style and value when we created this arrangement. Sometimes the way the flowers are placed in the vase it can change the appearance to look different then the original picture. We appreciate the feed back, it’s very important to us, so if you would allow us to fix this please call the shop.
Rockwood flower shop never disappoints. Great job as always ☆☆☆☆☆
The arrangement was gorgeous! I highly recommend your shop.
My Aunt loved the beautiful arrangement you guys made! Thanks for helping make her day special!
I loved the variety of arrangements that were offered and the fact that they sent a photo of the a actual arrangement that was delivered. It was better than the one offered online.
Pretty awesome customer service, and very punctual delivery. Lots of fees and extra stuff tho, I bought a 40 dollar thing and ended up paying 81 dollars altogether. If the price was a little lower it would be perfect.
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Florist's Response:
Benjamin, thanks for taking the time to write a review. The extra fees are things that you do not have to pay for. You paid for a timed delivery and you upgraded your order from standard to Premium and you gave us a Big tip.We appreciate the order from you and that is enough for us. You can always call us and ask for a timed delivery with out having to pay for it.
Rockwood Flower Shop always do a fine job! Delivery was on time, and the recipient was very happy. She said it "put a smile on my face". Thank you!
The flower arrangement was better than expected! Great communication and I love the picture we received via email after it was assembled. I appreciated see exactly what was put together. Fabulous customer service perk!
it was the perfect arrangement, made with care!!! she loved it and another out of the park home run for rockwood flowers
I ordered that morning & they were able to deliver it the same day. Very friendly & made me feel comfortable about the designers choice. Even sent me A snap of the flower they sent & a email stating it was delivered
I just love Rockwood Florist. I trust them to do a beautiful job every time.
I ordered a Designer’s Choice online for delivery to my daughter. Being out of state for college, I was limited on celebrating her birthday. Designer’s Choice didn’t show me the flower options but I chose it with my fingers crossed. They absolutely outside themselves!!! This is one of the most beautiful arrangements I have ever seen, it was reasonably priced and delivered when they said they would! Bravo to Rockwood Florist for making my daughter’s birthday so special!!
Thank you Rockwood Flowers. Not only was the arrangement created as requested, but it was also delivered very timely. Love to shop local!
This arrangement turned out absolutely beautiful, and looked as close as possible to the picture provided online. The staff was very friendly, informative during the process, provided timely updates, and the flowers were very fresh looking. I will most definitely use this flower shop it the future!
Lovely! Thank you! My friend loved the flowers and looks like a great selection!
Flowers to my mom, just because!
I ordered these flowers at 3:30pm and they had them at my moms house by 5pm same day!
Beautiful display of fresh flowers!
Thank you for making my mom's day!
went just as it was supposed to.
What an absolutely beautiful arrangement. Thank you so much!
Rockwood Flower Shop is the most easy to work with flower shop around. Super friendly and their work speaks for itself!
I completed my order online. They contacted me when some of the flower colors online were not available, made a gorgeous arrangement and delivered it within the hour. It was perfect!
This was my first time purchasing from Rockwood Flower Shop and was very happy with their service! They sent a picture of the bouquet prior to delivering and a confirmation that it was delivered. Online ordering was very simple and the flowers were beautiful! Thank you!
Very pretty arrangement, thank you.
I ordered an arrangement from out of state for a friend in your delivery area. I didn't have my friend's phone number, so I used my own as the contact number. The day the flowers were supposed to be delivered, I got a call from the delivery person, saying my friend wasn't at home, and she didn't want to leave the flowers in the 95 degree heat. She went above and beyond to try to find my friend. Long story short, I left a message for my friend to call the florist the next morning about getting her flowers. She was really happy with the arrangement, and I was very impressed by how much effort the shop went to, to try to deliver the flowers. I would definitely use them again. Thank you for a job well done.
On time and great presentation, exactly what I paid for
So happy that you were able to fill my order.
I bit disappointed in the lack of color. The photo had much more purple and magenta. And it had roses.
All in all I was very happy and so was my sister.
Great experience and beautiful arrangement!
This is the first time I used RFS and I am now a customer for life. Best customer service I have had in last five years. Thank you. Ross
Thank you so much for getting my flowers out so fast! They turned out beautiful!!
Did a great job flowers are beautiful wife loved them thank you
My mom love them. Thank you for the beautiful bouquet thank you for working hard through this crisis I will definitely order in the near future. God bless you guys
My recipient was delighted by her Mother's Day flower arrangement. Thank you!
Beautiful flowers. Thank you so much
The Mother's Day flower arrangement was an instant hit! My mother actually smiled! Quality product and services make Rockwood Flower Shop the place to go to for all your floral needs.
The flowers we purchased for my mother in law were absolutely beautiful! I chose the bouquet based on the photo online, and the shop reached out to me explaining that they needed to sub a flower (which was no problem at all). I totally appreciate them letting me know so I knew what to expect. They were delivered in the morning on Mother’s Day and I was so impressed with the arrangement. Would highly
recommend!
They delivered on time and it was even better than the picture ! I would give them 6 stars if I could !!
Jim
The rockwood flower shop team was way more then amazing I had 4 orders for Mother’s Day, 3 of which were delivered on a timely manner on Mother’s Day and very professional, one of which I had to pick up the day after for my grandmother’s funeral. The lady that greeted me when I came to get the flowers on Monday was very sweet, considerate and shared her condolences for my grandmothers passing. I am very satisfied with the serve that was provided by the whole team at the flower shop, the flowers all were so amazing and made Mother’s Day even more special for my mother grandmother and my boss. Thank you to the team for preparing such amazing flowers, for the delivery and for the at door service. Much love, god bless!!
My Mom loved her lovely boutique and the pretty red mason jar Vase. Thank you Rockwood Flower Shop!
This place is AMAZING!!!! I live in Arizona, but my girlfriend lives in Rockwood right now. I would normally get her flowers personally so this was the first time I ever had to get the delivered. It is freezing outside in Michigan right now and I also figured that since it was Valentine's Day, there was a chance my flowers might not get delivered on time. They were right on time and she LOVES THEM! The quality of the flowers was awesome and she really liked that they put a faint amount of glitter on the flowers. Absolutely flawless. 10/10 service and quality! To make things better, her mom already knew about Rockwood Flower Shop and told my girlfriend that they are "super fancy". I had no clue what I was doing, but it worked out perfectly. Thank you Rockwood Flower Shop! You guys are awesome!!
My mom received the beautiful bouquet and said the vase and flowers are perfectly paired and She loves receiving from you because they last FOREVER! Thanks for your creative nature and excellent products.
I have ordered flowers two time now and everything was perfect. I will continue to order flowers from here great place.
I love love love going through Rockwood to get my flowers! You definitely get what you pay for and even if things aren’t in bloom(season) they make arrangements to accommodate you! Free of charge! How awesome! My mom always loves the flowers I get her too! Thank you guys for being awesome!!
Flowers and arrangement was beautifully done...I will definitely use Rockwood Flower Shop in the future
Lovely, fresh. Different than original
Photo but equally as nice.
Beautiful and was just as shown
Ordered around 9 a.m. and it was delivered by noon! Very fast and flowers look beautiful!
Thanks for sending update photo. It’s beautiful!
Our family felt the arrangement was small for $80.00.
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Florist response:
We are very sorry you were disappointed with the size of this arrangement. The arrangement is designed for a centerpiece or tabletop and can appear on the small size when sent to a funeral home. You did ask for the arrangement to be upgraded to premium, and the value was that of a premium design. We never want a customer to be disappointed at all. So please contact us at the shop and let us try and make it up to you.
Great customer service, beautiful arrangement
Was nice to see it before delivery. Flowers were great but balloons lasted < 12 hours.
The arrangement was lovely and the substitutions that needed to be made were beautiful as well.
Great service and product. I placed my order online at 10pm for next morning delivery. They contacted me the next morning because the stone that I selected was out of stock. I selected another stone that wasn't listed online. It was delivered on time, if there was a difference in cost I was not charged. I liked the new choice even more than the one I originally selected.
Extremely satisfied with everything about this experience. Having never been in Flat Rock and totally unfamiliar with the area I appreciate the effort made to deliver these flowers. Because I gave the wrong address for delivery. Rock wood Flower Shop is at the top of my list. Not only did you do a good job for me. My friend is very happy
Beautiful flowers, delivered on time even though it was short notice.
My wife loved the flowers. They were beautiful. Great job
Dennis
I love this shop!! I order all special occasion flowers here! They are very friendly and helpful.
They will always be my go to Floral Shop!
If you haven't yet, you must give the Rockwood Flower Shop a try! You won't be disappointed!!
easy ordering, beautiful arrangement! Amazed they sent a photo so we could see what she was getting;) Great job!
The flowers were perfect and ready to go as expected for pick up on the morning of our bridal shower. They were a centerpiece and made not only the bride so happy but all those attending. Thanks a bunch, shop local, and a fantastic flower shop!
I would leave a 10-star review if possible. Timely, great choice of flowers, and delivered without fault. Thank you!
This is by far the BEST FLORIST!! The flowers are beautiful and the service is beyond compare. My mom loves the boutiques we order for her. Thank you!
It was a very nice arrangement. Online ordering was super easy.
I ordered an arrangement for a funeral service and they had to substitute some of the flowers but it turned out prettier than the original. Thank you very much.
great service and product
Flowers were absolutely beautiful....delivered on time and great doing business with this flower shop!!
Over all a good and easy experience.
My understanding was that a few changes needed to be made to my order. I have to say those changes made the arrangement 5 times more beautiful. Bravo!
These flowers were horrible. They looked ragged, small and old from the time of delivery. The roses never opened up because within days they were dry and done even though they were watered. I have purchased from here before and have never had an issue. Always compliments on the flowers, this time was horrible and very disappointing. They also were delivered to the credit union at 5:20 PM. They close at 5. There just happened to be 2 women there in the parking lot still thankfully.
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Florist Response :
Hello Darrel, We are sorry to here that you were disappointed in your order. We have reviewed your order and seen that you placed the order on 2/14/19 and requested delivery for the same day you did not request a timed delivery. We order in a very large supply of flowers for Valentines day so we can promise they where very fresh. Same day delivery goes out in the order we received them. I'm sure you can understand that we had over 100 orders to deliver that day. I wish that you would have reached out to us right away, if you have never received a bad order from us then you know that we use the highest end flowers. We would have replaced your order had we known about this 14 days ago. Again we are sorry that your disappointed.
Arrangement was ordered for a funeral that one of the siblings had to travel quite a distance to attend. The teacup was the perfect thing for her to box up and take home as a remembrance keepsake.
The arrangement was beautiful and was delivered to the funeral home before anyone arrived which was perfect.
Thank you
It was a great experience
I just wanted to say thank you so much for doing such a beautiful job!! It was a suprise to my mom from her grandbabies they're 2 yr and 6 yr old. It made her day!!
Thank you. The arrangement was very pretty and was delivered in a timely fashion.
Did not receive the flowers that I ordered. I was emailed to let me know that some of my flowers would have to be replaced with others due to freshness concerns. That was fine. The problem is that what was recieved was nothing close to what I had ordered. Even the vase was different. On top of that I was sent a snap shot of what they said was my bouquet before it was sent out, but it wasnt the bouquet that was recieved. Not even close. Very disappointed
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Florist's response:
Christopher, We are sorry about the picture that was sent. We just switched over to this new system and by mistake uploaded the wrong arrangement. We are still learning the new system.
Also we did let you know other flowers would be added to make it similar. We have sent flowers to this recipient many times and we actually upgraded your order (free of charge) to make it bigger and nicer adding higher quality of flowers because this recipient has been a customer of ours for years. We are sorry you are disappointed.
The bouquet I paid for was $95. It was supposed to be mostly light pink roses and a few other light pink flowers. The actual bouquet had a lot of dark pink CARNATIONS instead of the roses. No where in this bouquet arrangement are there carnations let alone dark pink anything. Chose this flower shop because it was in the same town as the funeral. Very disappointing. Won’t use them again. Would rather go to Sam’s Club, make my own arrangement, deliver it and save a ton of money.
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Florist replied:
We have attempted to reach you by phone and email, before ever filling your order. We sent you a notice to let you know that some flowers would be substituted. We unfortunately were unable to reach you.
Your order was different shades of pinks for sure. Here is the description- As strong as it is soft, the color pink as it is featured here creates a loving and utterly feminine tribute. Many shades of pink blossoms blend together for an effect that is beautifully subtle and sublime.
So we did just that by adding the different tones.
We used more greens to give it a larger look because it was being sent to a funeral home.
Your order was asked to be upgraded to deluxe, that is why you received more flowers and more greens, to cover the cost of the upgrade.
To Respond to your question that was added on your order form. (Your question did you really have to charge a delivery fee after how expensive the flowers are and how close you are to this funeral home? ) Yes we do, the delivery fee is for gas, maintenance and to pay the carrier.
Thankyou for doing a wonderful job!
The flowers received were a little disappointing for the price paid. I understood they may not be exact to the picture, but the replacements for the big yellow lilies were not adequate, especially for a $60 bouquet.
Would definitely recommend
The arrangement is amazing!! It looked exactly like the photo. Most of the flowers were in peak bloom with a few waiting to open up and it will be blooming and beautiful through the holidays! This is the fourth arrangement I have bought from Rockwood Flower Shop and they have all exceeded my expectations!! I would highly recommend this shop to anyone looking for a beautiful quality arrangement for any occasion!!
My mother loved the flowers. I liked how you sent me a photo of them before you had them delivered. Couldn’t be happier.
Thank you
I contacted Rockwood Flower Shop not only because they were close to the funeral home the arrangement needed to go to but I had used them several years back for my daughter's wedding. They did not disappoint. The arrangement was beautiful and very fitting for the beautiful friend I lost. The ordered was processed and delivered within two hours. Thank you so much!!!
Thank you for the quick delivery. She loved them.