76 Reviews
Excellent customer service. Representative was very friendly and informative.
The flowers were just as advertise and were perfect!
I never saw the arrangements that were made for the funeral service.
Very pleased with the floral arrangement that was for my deceased relative.
Beautiful custom arrangement delivered on time.
I ordered flowers for my mother's 81st birthday on August 10th -- 10 days in advance. I specifically chose a purple rose/orchid arrangement from their website called Tea and Coffee. I called and left a message to ask if I could add to it to make it bigger. No one returned my call. I called a few days later and asked if they could deliver it a day early, since I did not know my mom's schedule that day and I specifically asked that they deliver them to my mom personally because of my crazy family dynamics - my jealous siblings who would throw flowers and gifts from me and my kids in the trash. Again, no one returned my call. So I sent an email. Marta-Victoria emailed me back a few days later and assured me she would hand-deliver them to my mother, per her policy, and as I had instructed. She did exactly as she was instructed not to do. Moreover, she didn't mention my multiple messages she did not return. Today, I called and emailed to find out if they delivered the flowers to my mom personally. They emailed me with a picture of the flowers they say they delivered, which were NOTHING like the flowers I ordered and only included 2 purple flowers but it was still not the arrangement OR THE VALUE FOR THE PRICE I paid. Worse, despite my explicit directions and explanations, and my offer to pay more for a 2nd delivery attempt, if necessary, they did exactly what I told them not to do -- they left the flowers with someone else. Pure Joy flowers demands a tip before they even deliver the flowers. Can you imagine their audacity and entitlement? You earn a tip after you've completed your service. I only gave them a 20% tip as insurance to encourage them to follow my directions, which they didn't. When they didn't deliver the flowers I ordered or deliver them to my mom, I emailed them and asked them to refund me the 20% tip that I paid in advance and the difference in the cost of the flowers I ordered and the flowers they delivered. As has been my experience, Marta-Victoria refused to answer my email.
Like the other reviewers said here, they are never open. No one answers the phone or email at any time of day. Marta-Victoria's 4.1 star reviews are all other friends writing these reviews!
RUN FROM THIS FLORIST! They don't return your calls or emails unless you call and email multiple days and they are CROOKS!
I called Come Pick My Flowers, and told Nancy, the owner, the whole story. She delivered replacement flowers immediately within 4 hours and hand-delivered them to my mother and sent me a picture. THAT is excellent customer service.
Go to Come Pick My Flowers when you need flowers.
The 1st picture is the flower is the arrangement that Come Pick My Flowers sent as a replacement within a few hours notice -- not the 10 days of notice that Pure Joy had. Nancy charged me $60 for the flowers and $10 for the delivery and her flowers and the arrangement are so much fuller and so much more beautiful by comparison!
The 2nd picture is the picture that Pure Joy's delivery man sent me of what he allegedly dropped off, but he did not hand-deliver to my mom as I asked, so I don't even know if they arrived. They are clearly not the same as what I ordered and not as pretty or as purple and cheaper than the flower arrangement I paid for, which is the 3rd photo.
The 3rd photo is the flower arrangement I ordered and paid for from Pure Joy flowers for $65 + $15 delivery + $4.06 in tax and $13 in required tip.
Pure Joy is a PURE SCAM. I had to call the Better Business Bureau to report Marta-Victoria for refusing to give me a refund of the difference between the arrangement I paid for and the lesser one they allegedly sent (which I still have no proof was delivered) and my 20% tip that was forced at the time of purchase, rather than as a reward for good service. She didn't earn the tip. As far as I know, the flowers weren't even delivered so she didn't earn the sale either.
GO HERE to Come Pick My Flowers for your flowers:
https://www.yelp.com/biz/come-pick-my-flowers-hyde-park
I will post this on every site that offers a review and on social media. I've also complained to the BBB.
I know Pure Joy flowers well, which is why I came to them with this particular request. A dear friend has medical issues and I felt I needed flowers that weren't just lovely but cheerful, or perhaps lacking a look of seriousness. Yes, it is serious but she doesn't need her flowers to say that. How ever well or poorly I explained what I wanted, Marta got it. The flowers are beautiful and lively and cheerful. I don't feel I could have done any better anywhere. Thank you.♥️
After an internet search for a local independent florist, I was lucky to find Pure Joy Flowers in the same town, Hyde Park, where I was sending the flowers. I called the shop to be sure it was independent; the person I spoke to assured me of a delivery the next day though he was clear about it being best to order on their website. I placed the order and the next day received a thank you message from the recipient who said the flowers were beautiful.
I would definitely order from Pure Joy again. The service is great, the product is great and the cost is reasonable.
The Arrangement is Beautiful and Grandiose , only saw a picture, but I was told by the recipient, the picture doesn’t do it justice . I definitely recommend for any occasion, although I purchased for a bereavement, and cannot Thank Pure Joy enough for an exceptional Execution of professionalism , I ordered on line late morning just before Christmas, and I received a confirmatory e-mail a few hours later that the order was hand delivered
Your flower arrangement lived up to your name. The recipient squealed with ‘Pure Joy’ when it arrived. Your delivery person was kind and courteous. I have already passed along your contact information to several friends. Thank you!
My friend was awestruck by the beauty of the bouquet! So was I! Very glad I supported this business!
★★★★★
I had an outstanding experience with this floral shop. Their communication was top-notch, and they even took the extra step of sending me a photo of the final arrangement. It was truly beautiful. I genuinely appreciate their attentive communication and dedication to customer satisfaction. Highly recommended!
Prompt and courteous delivery of a magnificent arrangement/plant. My friend said the birthday gift was breathtakingly beautiful. She was overjoyed with how lovely it looks in her house, and to quote her, "I simply can't stop smiling!"
The flowers were lovely as always. Pure Joy sends joy! Thank you for being in Hyde Park.
Prompt delivery and beautiful arrangement!
Order was simple to place, delivered on time and best of all, recipient said it was absolutely gorgeous including the ceramic pot. I will definitely use this florist again if and when the need arises!! Thank you!
The recipient said they were the most fragrant arrangement she had ever received!
Thank you you guys are the best
Pure Joy flowers always do an excellent job! Their service is wonderful and arrangements beautiful.
my wife absolutely loved these for our anniversary
Great communication, beautiful arrangement- would definitely recommend!
Asked for a custom bouquet. I told the colors that I would like. And they did exactly what I asked and they came out beautiful
The arrangement was beautiful and Pure Joy Flowers was able to accommodate my special requests. They were also very communicative about picking it up, etc. Excellent flowers and excellent service!
Whether its for a holiday or just because Pure Joy always sends a beautiful arrangement.
Easy, responsive and reasonable
Very happy with my experience
As always made with care and love she puts her heart and soul into making beautiful arrangements Never anything boring always exotic and colorful.
Ms. Marta-Victoria did such a lovely floral arrangement to help us celebrate my Mom's birthday! The flowers were absolutely beautiful and the colors were so vibrant!! Mom really loved it, thank you so much!!! I am super happy to support this local, woman owned business in the community and encourage others to do the same!
Pure Joy Flowers presents beautiful arrangements and has been a great addition to Hype Park since opening. I've since moved from area, but know I can count on you to make anyone I send flowers to, they'll feel uplifted, loved, or joy in receiving.
Dan
Quite lovely. Like the name says, these flowers brought nothing but pure joy to the graduating students who felt extra special receiving them. Everyone commented on how amazing the flowers looked. It’s so great to have such a fine establishment here in the community. Thanks PureJoy.
I ordered this bouquet of flowers to be delivered to my sister on her first Mother’s Day. I do not live local to the area and researched a bunch of florist that live in her area and came across this shop. I decided to order from Pure Joy due to the reviews i read and I was not disappointed. The arrangement was beautiful and the flowers looked fresh from the picture my sister sent me when she received them. Highly recommend!
It was amazing experience! Thank you!
My friend had just helped her fur baby cross the rainbow bridge, this arrangement was just the tonic to soothe her soul.
This is the second time I have used Pure Joy and they do not disappoint. My aunt -- who spent 40 years cultivating her own garden so has high standards -- has raved over the beautiful and original designs (no cheap fillers) of the arrangements we have sent. It's difficult to find a florist whom you can trust when you don't live locally but I highly recommend Pure Joy based on two very positive experiences.
Arrangement was as described on line.
Delivery time request was honored with a follow up phone call. Excellent service
Really spectacular bouquet, and the florist called to make sure we could receive the delivery rather than leave the roses outside in the frigid weather. So thoughtful
Bought these flowers for my friend for her birthday. She was delighted! She texted me as soon as she got them saying what BEAUTIFUL flowers they were.
The plant and flower arrangement I purchased from Pure Joy lived up to the company name!
Floral designer assured me she would take good care of the arrangement and she did. It was beautiful. Thanks so much.
Beautiful design, the recipient was very happy. Would use again!
Beautiful flowers and excellent customer service from this local florist. I will be using them again for sure!
Marta was wonderful to work with. The flowers were delivered on time and were absolutely beautiful! The recipient loved them. I also appreciate receiving an email confirmation when they were delivered.
It was easy to order and the communication was great. My friend celebrating her 80th birthday loved them .
Our friend was thrilled with the flowers from Pure Joy. I mentioned in the order that she loved purple and the designer created a stunning bouquet which included exquisite purple blossoms. I will definitely recommend Pure Joy and use them again at the first opportunity!
the arrangement was beautiful and meet all my expectations
Wonderful service! Went above and beyond expectations!
As always they are Beautiful and so much different than the usual roses and baby breaths I place my order for them to decide and arrange knowing She will not disappoint. They have away with flowers that makes them a piece of art
If you want to breakaway from the usual its pretty to the wow they are beautiful then use Pure Joy .
Gorgeous arrangement! Just like the photo and loved it!
The arrangement was beautifully done and delivered on time and without issue. Thank you for your attention to detail and your kind and generous support.
Pure Joy Flowers delivered a beautiful bouquet as I had requested. I am very pleased with their service and will use them again.
I have only seen a photo of the flowers, delivered in Hyde Park to my graduating granddaughter. She loves them, they look lovely. Was fun to do business locally for them and yet easy for me still socially distanced in Connecticut.
My gift of these beautiful flowers to a friend was greatly appreciated. I will do business with you again
Thank You
My cousin sent me a picture. They were very beautiful, but for $100, I was expecting more. I think only about one dozen roses were used and I asked for something bright and cheery and the roses were red. Boring. Just was hoping for something Springlike. Still pretty.
For $100 I’d expect either a more impressive arrangement or at the very least an arrangement that would last more than 48 hours. Delivery was Saturday and as of Monday afternoon I am very dissatisfied with how the flowers have held up.
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Florist Response:
Hello Mr. Clements!
I’m extremely sorry to know that the flowers design you purchase, did not meet your expectations, and to us failure to bring ‘Joy’ to your loved one. This past Thursday was the day we were notified that the Governor and our Mayor have lifted the order for us, a non essential business. As you can imagine, all floral shops in MA were competing to get the best flowers we could from our farms and vendors. They too, have lost thousands of dollars as they were not allowed to air flight or ship theirs stocks. All floral orders that we had ordered were destroyed. Here at PJF we were on top of the news praying for good news. On Thursday we worked very hard to make sure we had flowers for our customers. Your order was the only order than needed all sort of white tone, I personally picked, hydrated and processed the flowers we received (we must pass our blooms through a process that sometimes is long. What we present to our customers is not what we get in the boxes that have traveled far and without water). When I designed your order, I used all the white blooms I had and processed them accordingly. We price our work based on many things, mainly cost. If the price of our products goes up, so does the design. We were very joyful and felt blessed that PJf was going to be spreading happiness to our clients. I placed all my effort and care into designing it. When we were allowed to do business, it came with restrictions: only the owners could enter and operate. That meant that it was my husband (running orders, verifying address and giving orders to those that elected pick up), my son (delivery) and me (designing). My employees couldn’t not work, only us. I can not understand why the blooms lasted 48 hours... flowers were personally cared for by me, my son dropped the floral piece in front of your door, as instructed. I don’t know how long they were out, etc. You are valued a lot to PJf, without our customers. We don’t have a small town business without our ‘people’, we have nothing! Please allow me to design another piece for you. I need to restock on flowers because our Reps do not have varieties or any blooms for us to order. Hopefully, by next week I may be able to get super fresh flowers... the way we always have. Forgive the super long response and the many details, but I felt that I needed to share. Please accept my apologies again!
The flowers were beautiful and delivery was very quick!
The name speaks for it self Pure Elegance
The flowers are never a boring bunch they are exotic and beautifully arranged. She is an artist with floral design.
Arrived late. No message card ☹️
I chose the florist choice and was very pleased with the arrangement. It was elegant and classy. Very unique.
The people at Pure Joy flowers were truly a joy to work with. I did not see the arrangement myself, but I was assured by others who did that it was absolutely beautiful. So beautiful, in fact, that they are having rosary beads made for me from the flowers. I cannot recommend this florist enough!
Received a beautiful arrangement with so many different and exotic flowers and colors and the customer service was amazing!
Thank You
Pure Joy
The "Dazzling Delight" bouquet was arranged just as I imagined. Warm colors with some bright splashes. I purchased this bouquet around 9:00 am on 5/30/19 and specifically selected this bouquet because it was a same-day delivery. I wanted to send my mom a "just-because" surprise. I realized that I did not specify in my instructions that my mom was going to leave home around 2:30 pm, so I decided to call Pure Joy to get a status on the delivery. I told the florist that my mom was leaving home at 2:30 and not returning until after 6:00 pm. The florist said to me that she will do her best to get it delivered before 2:30 pm, which I thought was very nice. Around 2:10 pm, I received a phone call from a very happy and tearful mother. Thank you!
Beautiful flowers, as photo, but customized colors to match the girl's dress. My son and his girlfriend were very, very pleased, and the flowers definitely made the event more special. From my perspective, the flowers were more affordable than at other shops, and the florist was communicative, helpful, and easy to work with. I'd definitely recommend--and it's so nice to have a local shop to support!
Sent flowers to my daughter at school for the first day of spring. The arrangement was beautiful and she was so surprised! They also followed the delivery instructions so they were delivered on time!
Beautiful Flowers were sent timely. I ordered late in the morning and requested that they be delivered same day and they were! So grateful. Woman on the phone was very helpful and pointed me to the easy online form. Thank you!!
Called the night before, first thing in the morning a beautiful arrangement of roses were waiting for me! This place is no joke!
Simply beautiful bouquet that was very much appreciated by the family. Thank you for your wonderful arrangement and service.
The flowers were delivered a day late
Ordering and delivery experience was very easy, great service. However, the bouquet delivered was not half as beautiful at the one in the picture. It contained lilies and roses, but otherwise, the flowers, shape, and color scheme were totally different. I selected this bouquet because it was pink - the one that came was sort of orange and white, with big poofy hydrangeas. Be aware, pictures this vendor posts are not accurate.
hi Marta,
Thank you so much for the donation of the flowers for the I Remember When Lunch. They were lovely and lots of VERY HAPPY seniors got to take them home.
And the HP150 arrangements were spectacular - as is all your work.
thank you again!
Ann
I had an English Garden delivered to a friend and it was beautiful.
The flowers were delivered wrap with a bow and some fresh flowers added to the arrangement. That was an added treat,
Greta service.
I live out of state and took a chance on this florist and they did a great job and delivered as promised.
Mum said these are the best flowers she's ever received, and she has received many!! This is a truly gorgeous arrangement and smells great. Thank you so much!
Beautifule flowers, my fiance loved them. They were delivered right on time during a busy time. Great service and communication and excellent value.
Thank you!
Great service, great communication and loved the flowers