133 Reviews
Mums The Word delivered a beautiful orchid to my friend. She sent me a picture of it and was thrilled with it!
Beautiful arrangement, on time, and responsive!!
After some confusion over delivery address, Jillian very graciously delivered a beautiful arrangement to my dear friend. I will be a devoted customer from now on. Thank you, Mums the Word.
I am from Pittsburgh and your store was recommended to me by family on Hilton Head for my friend who was there vacationing when her mom passed.
I was able to order online, quickly and easily. The price was good. I put in the description what I was thinking and the picture my friend sent me was beautiful. Better than I had imagined! I ordered on a Sunday and they delivered next day and again the flowers looked gorgeous.
Wonderful service and the flowers are beautiful!
Mums the Word had to substitute my flowers for a planter due to supply, but the planter was very nice and the staff was very kind and keen on making sure I was happy.
I have had several wonderful experiences with floral purchases from this vendor. Purchased this pink rose arrangement and am a bit disappointed.
Upon delivery, one bloom was snapped off the stem. Now two days later, instead of fully opening, the remaining blooms are browning and drooping.
Disappointed but due to previous good experiences will give them the benefit of the doubt in the future.
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Florist's Response:
We would very much like an opportunity to make this right. I will contact you directly for a resolution and as always thank you for your patronage to our little shop.
Terrific! Delivered as and when promised, and they were beautiful. Elected to go for the Premium and they were worth it.
Thanks!!!
Super reliable and easy!!!
Flowers looked exactly like the picture. Delivered on time. Thank you.
I was able to place my order online on Sunday for Monday delivery. Very convenient!
I also appreciated the gift pairing suggestions. It made for an extra special delivery!
Beautiful flowers, on-time delivery.
My new found, go to florist!
A beautiful arrangement of flowers that matched the photo available upon ordering. Very nice people that care about your satisfaction with purchase. I will gladly support and do future business with them!
Price is better than other places. Delivery was on time. Thank you!
Excellent selection and quality, arrangement delivered was as shown and expected. Thanks and will use again.
The flowers I ordered for a funeral were beautiful. Thank you.
I’ve never been in the shop but have sent flowers through website. My recipient is always pleased.
The Christmas arrangement was very nice however there was supposed to be a pillar candle in the glass chimney. Instead there was a taper candle in its place which was very tall.
The Holiday Glow centerpiece arrived exactly when stated and the recipient as well as myself were very pleased and they are excited to use it as their centerpiece for the Holidays. Beautifully done!
Thank you!
Judy Bauer
I was super disappointed when my aunt sent me the picture of what was actually sent. I get it, it’s a holidays and I knew I was going to be spending upwards of $100 to have some flowers sent (plus tip) but what was sent was -really- skimpy & look nothing like the picture I chose. I was hoping to find a local florist that I can use more often, but it won’t be mumstheword. Holiday disappointment.
Our friends loved the large, beautiful poinsettia. This shop was so easy to work with and professional. I placed my order online and was able to write a long, personal message to the recipient. My order was delivered the very next day. I loved my experience with Mums the Word Flowers and will definitely use them again. The price was also very reasonable.
The arrangement was delivered to the wrong house. It wasn’t even a house on the correct street. When I got a notice saying it was delivered and it wasn’t, I immediately called and emailed the florist during business hours. I did not get a response. This was for a special occasion. Ultimately, through a process of elimination I had an idea where it might have been delivered. I called those people. They were out of town for Thanksgiving, but noticed someone had left something at their door through their Ring camera. So ultimately I was able to find and retrieve the arrangement, which was nice. I shouldn’t have had to go through that for the florist’s mistake. My neighbors shouldn’t have been disturbed on their trip. I still haven’t heard anything from the florist. Based on the poor delivery and lack of responsiveness I cannot recommend them. I would recommend their floral arrangement which had nice flowers and presentation, but what good is a florist who delivers to the wrong and doesn’t respond to calls and e-mails asking for them to fix their mistake?
Mom loved the birthday flowers and sent me a picture that was nearly identical to the one on your website. Thank you.
The Easter flowers we ordered for my husband's parents were absolutely stunning! We ordered a custom bouquet of yellow and blue flowers. The arrangement had large and small yellow roses as well as irises and came in a beautiful glass vase. I would highly recommend Mums the Word florist!
My Mom liked the flowers. I did not see them, but if she liked them, I am good with them.
Excellent! We really appreciated the early delivery. They were beautiful.
Flowers were beautiful and fresh.
Our order was delivered on time, same day, for a newly married couple who were so surprised with the beautiful arrangement! Thank you for making their day extra special.
Beautiful flowers were delivered the same day I ordered them.
Mums the Word always does a great job!
My mother is thrilled with her tree! Thank you for making her day!
I’ve not seen the flowers, but, when I was finally able to hear from her, she said they were lovely. However, they were sent over a week ago. After more than a week went by without hearing from her, I texted to see if she had received them. I was a bit anxious that perhaps she didn’t.
She said they were left at her doorstep with no tag on them. She did not know where they came from or who sent them. Apparently the message I wrote for her, along with my name, was not included, Leaving me and my friend a bit confused and frustrated.
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Florist Response:
Thank you so much for your feedback. We sincerely apologize for the lost card on your bouquet and the anxiety and confusion it caused. We appreciate that the recipient loved her flowers and are happy to send a replacement card with a few complimentary flowers. Let us know if you would like this service. My best, Julie
Great flowers and deliver as always!
Beautiful flowers delivered as promised. My Mom loved them.
In fact, they were delivered about twelve hours after I ordered them!
Mums the Word is my go to florist when I need something for any occasion in the Hilton Head area. They always come through!
She loved it. Ready on time. Price was fair. Thanks!
Beautiful flowers delivered on time and in great condition. I highly recommend “Mums the Word” if you need flowers.
Amazing flowers and even better service. Definitely will be a repeat customer going forward...
I live in Arizona and I just had 2 arrangements delivered to my Mother who lives in Seabrook on Hilton Head. She liked them.
Great flowers and service.
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Florist Response:
Thank you so much for ordering your beautiful flowers. It was such a pleasure to serve you!!!
It was lovely and she loved it too.
Lovely service and a beautiful arrangement.
The flowers arrived early and were wonderful. Fresh, vibrant and seasonal. My Mom was very pleased to receive them.
Thank you, Mums The Word!
My friend has being going through some difficult times and she told me the arrangement was beautiful!!’
My friend loved the flower arrangement. It was the perfect gift.
Our friend loved it! Thank you so much.
Awesome. My wife loved her flowers. Always do a great job. Thank you
We've ordered flowers from Mum's The Word for my husband's mother many times and she is always happy with what she receives. We will continue to be customers.
Thank you for sending a bouquet that is true to form! She loved it! As did I!
coordinated sunrise cube arrangement on Line for an ill friend who lives in Hilton Head - experience was excellent - the ordering process was well detailed- I had not questions on how to complete the information , the arrangement was delivered on time and it was lovely, I was concerned as it was Easter Friday and I placed the order on - line late Thursday - my friend was thrilled- would certainly use Mums the Word again, well done.
I purchased an arrangement this week to be sent to a friend in Hilton Head. Mums The Word had great communication on the phone, got my online order right and my friend who received the flowers was very pleased. I would highly recommend Mums The Word.
Everything was handled really well and the flowers were perfect. Thanks!!
Exactly like the picture.. thank you.
My parents loved this little tree! It was delivered the next day, as promised and is very attractive.
Delivered what I ordered perfectly, And on the day I wanted them delivered. Thank you
I am never disappointed. I have used Mums The Word before to send my mom flowers. Arrangements are beautiful. Thank you!
Thank you for making the perfect arrangement and prompt delivery!
Very accommodating and responsive!! I needed to change my delivery date after I submitted my order and they were happy to accommodate me. Plus the bouquet turned out beautiful!! Thank you!
A beautiful design and put together exactly as pictured by Mums the Word Flowers. Very deep colorful design as a smaller more formal arrangement. Stunning.
We came to Hilton Head for our anniversary. I found Mums online. My wife was very pleased. I would recommend them.
Great communication and the flowers were awesome my wife loved them! Thanks
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Florist's Response:
Thanks so much for your kind words Dustin. It was truly a pleasure to have the opportunity to give you our very best service! Julie
What a disappointment—actually an embarrassment. Much smaller in real life than it looks in the picture for an inordinately overpriced arrangement! Never again.
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Florist's Response:
Thanks so much for your feedback. We fill every order with fresh beautiful flowers exactly as pictured. We are sorry we did not meet your expectations and you felt the bouquet was smaller that you envisioned. We are happy to send an additional bouquet. It is important to us that you receive your anticipated value and would like to give you our very best service!
I live in another state and my wife is at Hilton Head Island on a trip. Her birthday is this week and I wanted to send flowers from a local florist rather than from an Internet service. I searched on Google maps to find a florist and several popped up. I looked at their websites and settled on Mums the Word. I was easily able to make a selection and place an order online. They delivered it as expected and I’ve seen pictures of the flowers as sent by my wife and they are beautiful. Great service considering I didn’t even have to talk to anyone in person.
Flowers were well received and met with expectation. The card, however, was not included. Luckily my phone number was on the delivery so the recipient know who sent them.
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Florist's Response:
We are so sorry your enclosure card was missing when your beautiful arrangement was delivered. We always double check when a bouquet leaves the shop. I wish you had phoned the shop and given us the opportunity to give you our very best service with an apology budvase of roses and a replacement card. We are happy to proceed with this service now if you wish. Thanks for your order and understanding.
The arrangement was better than expected. Absolutley gorgeous.
I had ordered and purchased an enhanced arrangement for our Aunt; this cost more than the standard bouquet, and there should have been more flowers in the arrangement. I was disappointed to see a photo of the actual arrangement; it appears to have lost some of the flowers that should have been included in the standard arrangement!
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Florist's Response:
Theresa, thanks so much for your feedback on the flowers you had delivered last Friday. I know the bouquet was fresh and full containing several stems of roses, daisies, alstroemeria, mini carnations, spray roses, carnations, caspia, and asters. If you would like a fuller bouquet we are happy to send a replacement. We always appreciate the opportunity to give our very best service and appreciate your business. Sincerely, Julie
Thank you for the quick turn around time. I ordered the evening of March 31st for a delivery on April 1st. A gift for my mom’s bday, delivered to her work, and requesting only a bouquet of hydrangeas.
She sent me a picture thanking me and I was so confused and disasppointed when I saw the picture. Mainly because I was less than impressed with what I saw after spending $75+ on a bouquet of hydrangeas. I didn’t think it was going to be a giant arrangement but maybe 5 pretty Hydrangeas simply put together with a nice ribbon around the vase.
There are 3 beautiful hydrangeas and then some extremely random height roses stuck in there. (Which is my moms least favorite flower)
I blame myself for assuming that there would be communication with me if my custom bouquet couldn’t be accommodated with the flower supply on hand. Or atleast the bouquet to look a bit more professionally done than it was.
When I called my mom to apologize for the unfortunate looking bouquet... she was like, “I didn’t want to sound ungrateful but what a weird bouquet. And those random tall roses sticking out?!”
I told her to just take them out and either give them to someone else in the office or toss them. Happy to send a picture of the bouquet right after she received them.
*Also the website says that the message in the card will be printed out... but this card was a sloppy handwritten message with a smeared pen.
Just disappointed.
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Florist's Response:
Victoria, we are so sorry we didn't meet your expectations. We satisfied your Mom with a new larger bouquet of hydrangeas only and also gifted her a bouquet of fresh colorful tulips. Thanks for the opportunity to give you our very best service! Julie
My mother was thrilled to get this bouquet for Valentines. She said it was gorgeous, and many many fresh pink and red roses. Thank you!!
My 94 y/o grandma moved permanently to Hilton Head last weekend from PA. She is living w/ my aunt (her daughter). They called today to say they LOVE the arrangement. Since they were in PA for the past 3 months, they needed a little Christmas decoration and this made them both happy & festive. Thank you!! Rose Bruce
I've ordered flowers from Mum's The Word for several years now, as my mother- in-law lives on Hilton Head Island. She is always pleased with the flowers she receives. I'll keep coming back.
I heard from my sister, and she said the arrangement was lovely and very healthy. The flowers are beautiful. Her only criticism is that the plastic container seemed a little flimsy for such a nice arrangement. Perhaps a little decorative foil around the bottom would help.
Alla in all, very happy with the service, would use it again. Thank you.
Flowers were beautiful and delivery was super easy!
I bought these flowers for my best friends birthday! She loved the them. Not too big and not too small but beautiful. I would order again.
Very nice people to deal with. Durning tropical storm they were still able to get my daughters flowers to her.
Great service and oh so eazy to do, did I say on line. Easy peasy!
Great communication and prompt delivery. It was a present but she loved it and sent a picture. The flowers looked beautiful!
One of the most beautiful flower arrangements I have seen. The choice of colors were exquisite and your kind service was so appreciated.
Thank you!
Absolutely beautiful flowers. They looked even better than the picture online (which almost never happens!). Thank you!
I have purchased flowers from Mums the Word on multiple, past occasions. The arrangements from this purchase were (as in the past) incredible. Thanks to all involved and be safe.
The arrangement was perfect (just like the picture), but a bit pricey - so, I guess you get what you pay for!
Disappointed for what I received compared to what I paid for. Will not be a return customer.
My mother-in-law received her flowers as scheduled, on the Friday before Mother's Day. She said they were beautiful. We have ordered from Mum's the Word for other deliveries to her; my mother-in-law has never been disappointed.
Flowers were exactly as pictured!! Beautiful!!
Ordering was easy, the delivery was made on time, I was sent an email with a snapshot of the actual bouquet, and the flowers were beautiful!
Flowers were beautiful. My wife loved them
this arrangement was superb. the overall quality, health and condition of flowers upon delivery was top tier. the customer service was prompt and professional. did my mom cry (on mothers day) out of pure love, appreciation and gratitude, YES! mums the word certainly gets my stamp of approval.
Beautiful , creative arrangement delivered on time with the message beautifully hand written!
The arrangement is beautiful and the flowers are fresh and healthy. It was delivered on time by a very pleasant driver. My wife has thanked me several times for the beautiful flowers. This was the first time I have ordered flowers from Mums The Word, but it won’t be the last.
Paul M.
The flowers were beautiful. They were fresh and lasted for over a week. Mom loved them.
The flowers were gorgeous!
Recent Valentines day flowers were perfect!
I would order from Mums again!
AS USUAL,THE FLOWERS WERE LOVED BY THE CO STAR OF THE SOAP OPERA,WHO IS CELEBRATING HER BIRTHDAY. BEAUTIFUL FLOWERS ,FOR A BEAUTIFUL LADY! MANY MORE RETURNS OF THE DAY EXPECTED. THANK YOU FOR YOUR EXCELLENT SERVICE,WHICH WAS DELIVERED PROMPTLY
AND COURTEOUSLY ! KEEP UP THE GREAT SERVICE!
Beautiful simple arrangement which my sister loved receiving.
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Florist's Response:
Thanks so much for your kind words. It was such a pleasure serving you! Julie
The custom flower arrangement was exactly what I wanted - it included the colors I asked for and my mother loved it. The flowers arrived on time and from the photo she sent me, looked very fresh and perky. Thank you!
I was a little uneasy ordering from an out of state florist. My clients were very pleased with the arrangement. Great Job, thank you.
First of all I would like to thank Ms.Nancy for her prompt delivery,and her interest in "Soap Operas" To be continued. Thank you for the lovely flowers, that pleased my co star very much. I am sure that future episodes will require additional deliveries.
The quality of the flowers,and the prompt deliveries, will certainly keep your business booming.Good luck and best wishes!
Stan D
Being that you are in South Carolina,and I am in PA,I never saw the finished product before delivery. But the rave revues I received from the Pretty Lady that the flowers were sent to, leads me to believe I chose the right photo from your collection,and the arrangement was above and beyond what was expected. Keep up your good work,and you will be hearing from me again. Thank you again for a great job done.
Stanley D
My sister loved them. The only negative was that our names did not go on the card, and she had no idea who sent them!
Always on time and every time the bouquet makes a big splash. Thanks!
Beautiful bouquet for Mother’s Day.
My mother loved her floral arrangement. My thanks to all at “Mums The Word”.
Our aunt loved it! Thanks, again.
The flowers were exactly as pictured. My mother in law was thrilled and said they were so beautiful. Thank you!
Excellent service. Ordered flowers at the last minute and delivery was made for the next day as requested. Recipient was thrilled with the bouquet. Appreciate the choice of fresh cut flowers versus a more formal/stuffy arrangement.
Thank you so much.
He raved about the gift. Loved it. Thank you.
The quality and presentation of the flower arrangement, and the delivery, were excellent. Mums the Word consistently does a terrific job!
Flowers looked lovely in the picture my sister sent me from HH. Thanks
I ordered this bouquet for a friend who recently got a promotion and moved into the area so I was ordering from a good distance away, and was a little hesitant everything would turn out ok. I didn’t need to be though! The staff at Mums The Word took wonderful care of my arrangement! There were some slight changes made, as happens with flower arrangements sometimes, but the end result was an arrangement even more beautiful than the picture! The flowers were delivered in a very timely manner as well. My friend was so happy and loved her flowers!! If you’re needing flower arrangements in the Hilton Head area I would highly recommend Mums The Word!
Easy to order and beautifully done!
The red roses blossomed nicely!!! The pinks never blossomed and died after three days!!! Very disappointing!!!
This is the second year I have used your company. I love buying flowers through a local business and the recipient has loved each arrangement I have sent.
My three recipients loved their trees !!!!
My friend loved the little tree! She sent photos - it's lovely!
Thanks and so nice to talk to you Julie!!
althea
I was very nervous because I've had bad luck with floral company in the past, but I was pleasantly surprised! The flowers were absolutely beautiful and got there in a very timely fashion! Will definitely be using again
Another great presentation by Mums. Ordered the evening before and it was there the next day by 2pm. Amazing. Will be using them again.
Thanks for creating and delivering the beautiful bouquet!
I had a friend having a bad day. I cannot say how happy I was to find the flowers were delivered within a few hours. I will be using you again. Thanks for making a smile!!
Thank you for great service! The recipient said they were the most beautiful flowers she had ever received! Can't thank you enough for making such a beautiful arrangement during a very difficult time for her.
I Sent them to my daughter for a thank you and they were gorgeous. She sent me a picture of them. Lovely and customer service awesome!!!
I ordered flowers for Saturday delivery as the intended party was bed bound from previous day medical procedure and she was suffering from stomach upset as well from drug and pain killers given to her. She needed a pickup. I receieved a norice that flowers had been delivered at 4 PM. I was thereofre very distressed to have received a phone call last evening (Monday) at 6:30 saying what a lovely bunch of flowers she had just received i.e tey missed the most important period of her recovery.
Thank you for your work on my order. The flowers arrived after ordering less than 24 hours before Valentine's Day. I will definitely use Mums the Word again.
Great experience! My last minute order was handled with fantastic service, timely email updates about both order and delivery. The flowers delivered were beautiful!
Sent this to mom for Valentine's Day. She loved it. Said roses are beautiful. I have used you before and will definitely use you again. Thanks!
I just received a thank you note that the centerpiece had arrived and the comments were very positive, "beautiful arrangement ever" was said. Thank you, Jean Eyet
The flowers were beautiful...thankyou.