128 Reviews
Our daughter loved the arrangement especially the sunflowers ! Thank you for brightening her day !
What a great Local florist!!
The only thing better than their flowers is their customer service.
Full disclosure….a couple roses in our recent order wilted a little bit sooner than they should have (still a beautiful arrangement), but I thought I’d let them know.
Their commitment to our satisfaction was astounding!
OMG....WE Loved this arrangement so much..I wasn't expecting the pretty pinks and extremely glad they were there for Tonya's .. this arrangement "spoke" her love for flowers because of the PINKS...thank you so so much
Lovely to deal with and conscientious of the order. I was phoned about a substitute flower which was no big deal but they went out of their way to make sure it was okay. I had the wrong house number and the delivery person did not leave it but phoned to get the right address.
I highly recommend Kelly & Co.Florist , they Did an amazing job to make my grand daughter’s 16th birthday an amazing memory.
With the recent loss of her mom they helped me make this day a joyful time .
Letting her know how loved she is.
I wish her dad would had allowed me to be with her on this day .I will definitely go to this florist for all my future floral needs .Truly they add a magical touch in all their floral creations.
Robin Eidson-Scott
Fantastic work once again.
They were absolutely loved upon arrival.
I didn't see the flowers, but I was really impressed with the courtesy and assistance of the man who took my order. He answered his phone promptly and promised to call me back when he got in the store. And he did!
Above and beyond! A stunningly beautiful arrangement. I look forward to sending more flowers to loved ones in the area soon!
She said the arrangement is beautiful.
I gave KELLY FLORIST a hard task as a 1st time buyer and the OUTSTANDING PERFORMANCE AND DEDICATION to my 1st experience was SO SO EXTRAORDINARY
I love that the delivery person emailed me a picture of the flowers. What a personal touch.
I recently purchased some flowers from Kelly & Co; while working over in Europe, The website was straightforward and easy to manoeuvre through. I asked for an email confirmation when the flower were delivered. They complied with my request, the recipient of the flower said the bouquet was absolutely beautiful and made her smile in the hour of need. Thank you for your help.
----
Florist's Response:
Mr. Funderburk,
We're honored that you chose us as your florist for this occasion, and we're so happy to hear that your recipient loved the bouquet and that the process was easeful for you. Please do not hesitate to reach out to us for any future floral needs for you or any of your local friends or family. Thank you for taking the time out of your day to leave us this review. It means the world to our small business. Take care!
-Kelly & Co. Florist Team
My issue is that there is always something with our floral orders. We’re either always amongst the last on the route (2023-2025), or they forget something that was paid for in the order (2024), or there’s a weather issue (2025)… there is always SOMETHING.
When the flowers do make it, they’re nice. This year the flowers were delivered so late Mother’s Day was basically over when they came.
What is it about my account that the orders always have an issue and/or are NEVER a priority?
I know no one reads these or cares, but it’s clear at this point that my business is neither wanted nor respected. I understand that it’s not enough, but I also feel like every single time I order with this company it shouldn’t be a toss up on whether everything ordered will arrive and whether it will get there at a reasonable time.
I think this is the end of our run.
----
Florist's Response:
Dear Ms. Aiuma,
First and foremost, thank you for taking the time to share your honest feedback. We’re truly sorry to hear about your repeated disappointments over the years, especially on such meaningful occasions like Mother’s Day. You're 100% right that reliability and consistency are the foundation of good service, and we never want our customers to feel like their orders are not a priority to us. We’re disappointed to know that we've given you that impression. We understand how frustrating it must feel when things don’t go as expected.
We’re a very small team, and while holidays bring a high volume of orders that can stretch our capacity, it’s still not okay for anything to fall through the cracks, and we apologize that it has for you.
We also want you to know: someone IS reading this, and someone DOES care. Your business is appreciated, and the last thing we want is for you to feel otherwise. Your concerns are very valid, and this feedback has prompted our team to strategize how to improve the way we care for returning customers and how to better manage the holiday rush.
If you’re open to it, we’d love a chance to make it right. We'd love to offer you an arrangement on the house as an apology for this experience. Please reach out to us directly at kellyandcoflorist@gmail.com so we can coordinate delivery. We want to rebuild your trust and keep you as a valued customer. We hope you can give us another chance.
Warmly,
-Kelly & Co. Team
Very pleased with the arrangement & my wife absolutely loves it. Great job!
----
Florist's Response:
Thank you so much Mr. Johnson! So happy to hear that your wife loved the arrangement. We're grateful for your business and hope you call on us for any floral needs in the future.
Ordering was easy, great value for the flowers and punctual delivery . Would definitely recommend to a friend/family members
The arrangement was extremely beautiful! Delivered on time, and the price was great! I will be using them again in the future
----
Florist's Response:
Hi Mr Powell,
Thank you so much for your purchase and for taking the time to write us a 5-star review; this means the world to us! We're so glad you loved the flowers. We would be more than happy to help you with any floral needs in the future, don't hesitate to reach out to us!
I ordered the Sunny Blooms assortment from Kelly & Co. for my aunt, and she absolutely loved them! The arrangement was fresh, vibrant, and beautifully put together. The delivery was prompt, and the flowers looked just as bright and cheerful as advertised. My aunt was thrilled, and they truly brightened her day. I would highly recommend Kelly & Co. to anyone looking for stunning floral arrangements and excellent service!
----
Florist's Response:
Ms. Brooks,
Thank you so much for ordering with us and for this thoughtful review! It was such a pleasure working with you and making sure your aunt loved her arrangement. We are so glad you had a positive experience with us. We'd be more than happy to help you out with any floral needs in the future.
I ordered the all white arrangement for my mothers 60th birthday for same day delivery. I experience was the best I have ever had after constantly being disappointed with previous florist. I requested they be delivered by 3pm if possible. Not only were they delivered on time, they were fresh and gorgeous and my mother loved them!! Sasha was so professional. I received update emails up until delivery. Kelly and Company has a forever customer in me. Thank you for helping me make my moms birthday special.
----
Florist's Response:
Ms. Govan,
Thank you so much for trusting us to help you celebrate your Mother's 60th Birthday! It means the world to us to be able to be a part of such a special day. We're so glad that your mother loved the arrangement, and we love you had a positive experience with us. We hope we can continue to be your chosen florist in the future. Thank you so much!
Wonderful flowers for a friend who needed some joy. Quick response and went above and beyond for me!
----
Florist's Response:
Thank you for the review! We pride ourselves on going above and beyond for our customers, and we're so glad to be able to brighten your friend's day. Please don't hesitate to reach out to us for any floral needs in the future.
Flowers were beautiful. Delivered on time and quickly. Only complaint I would have is that I did not leave a message as it was optional and a card came with the flowers and said “no message received”. Kinda a buzzkill for Valentines Day
----
Florist's Response:
Hi Mr. Yaworski,
Thank you so much for placing an order with us, and trusting us to share your sentiments for such a special holiday.
All of our floral arrangements always include a card. In the five years of running this floral business, we've gotten *countless* calls and emails when the arrangement does not include a card message, as the recipient has no information about the sender, and assumes this was the florist's mistake and not an intentional decision made by the sender.
That said, we agree that having no written message is a buzzkill. We'd love to help you craft a heartfelt note the next time you order with us. Simply give us a call and we'll help you find the right words to accompany your floral gift.
We appreciate your business and your feedback!
I had a great experience ordering from Kelly and Co. for the first time for Valentine’s Day! I ordered the same-day delivery service and ordering process was easy and efficient! The flowers were beautiful and the best surprise for the holiday- I’ll definitely be ordering again!
----
Florist's Response:
Thank you so much, Holly! It means the world to us that you chose us to be your florist for such a special day. We're so glad to hear that you enjoyed your experience with us -- that is what we want for all of our customers, every time! Please do come back soon, we'd love to be your chosen florist again!
I ordered flowers (from out of town) for my daughter’s birthday. I asked for a specific time frame, and they arrived even earlier and my daughter loved them! She sent me pics and they were beautiful! Very happy and would recommend this shop!
----
Florist's Response:
Thank you so much for this review, Angela, and thank you for being such a good Mom to your daughter! We're so grateful that we could help you celebrate her. We're delighted to hear that she loved the flowers, and that the arrangement met your expectations. Please give us a call for any future orders; we'd love to be your chosen florist again!
Poinsettia was never delivered.
----
Florist's Response:
Hi,
We're so sad to hear that you never received your poinsettia plant. We do our absolute best to ensure that every single customer is satisfied with their experience with us, and we're sorry this was not the case here. We're not sure what happened with your delivery, but we would love to understand this mishap and make it right! Please give us a call or send us an email, we'd be happy to refund you, and we'll send you a free arrangement or plant of your choice on the house, for our mistake.
The arrangements far weeded my expectations and the silvery was made before 1:00 the next day (I place my order after hours the night before!). Will definitely use these folks again!
Thank you so much! My friend was very surprised and said the flowers were beautiful.
The arrangement was beautiful. They braved roads blocked by trees and downed power lines from Hurricane Helene to get the flowers delivered.
The delivery brightened what had been a stressful day.
Super nice and very helpful
Never before have I had such an awful experience purchasing a service/product! Purchased a floral delivery online early morning Sunday August 11, 2024 based upon the florist being open on Sundays and same day delivery as long as order was placed within the “next 4 hours”. Received an email confirmation with the order number that again confirmed delivery on Sunday August 11th. My sister’s birthday flowers were never delivered Sunday and as of Monday the 12th at 4pm, still no delivery. Left 1st voicemail message Monday morning, sent an email and 2nd attempt by phone “voicemail full”. Have no other choice than to dispute the charge with my credit card company. I was invited by this company to leave a review of my experience…
UPDATE: The company did attempt to email me that they were closed on the date I placed the order and I never received the email. The flowers were delivered the following day, BEAUTIFUL!!! The manager of Kelly & Co reached out personally, very kind and made everything right, I will definitely contact them directly next time
----
Florist's Response:
Ms. Buccarelli,
Thank you for the thoughtful update to this review. We’re especially grateful for your gracious acknowledgment of the resolution and your willingness to give us another chance. Your feedback helped us improve our online ordering system to make sure that shop closures are accurately reflected to our customers. We’re so glad the flowers were worth the wait and that we could make things right in the end! We appreciate your understanding and look forward to doing business with you again.
Warmly,
-Kelly & Co. Team
Ordering was easy to do online. Flowers were delivered on same day and were beautiful and exactly what i ordered! Very pleased with this company!
I was very disappointed in the flowers that were delivered! I ordered lavender roses … very pretty as pictured online. Pink and white roses were delivered! When I called to ask about them, I was told several times they WERE lavender! I would have preferred that he admitted not having lavender and having to substitute instead of trying to convince me I got what I ordered! I won’t be ordering again from here.
----
Florist's Response:
Hi Ms. Lee,
Thank you so much for bringing this concern to our attention.
We always want our customers to be completely satisfied with their order, and we sincerely apologize that this was not the case with your order.
There are 14 varieties of lavender to purple-colored roses. The color variations in roses, even on the same plant, are due to genetics and environmental factors. Some varieties of lavender roses may carry a hue of pink to them, as was the case with your order.
We've updated the description on our website to include this disclaimer, so that future customers are aware of the potential for color variations before ordering.
We’d be more than happy to send you another dozen roses on the house, or give you a complimentary credit to receive or send flowers in the future. Please contact us directly via phone or email to place your order.
Again, we apologize for this experience and hope we can make it right.
Sincerely,
Kelly & Co Team
The bouquet looked almost like the picture, great job
----
Florist's Response:
Hi Mr. Villey,
Thank you so much for ordering with our small business, and for taking the time out to write this review. We appreciate it and are so glad you enjoyed the flowers.
They loved it and it was right on time .thank you so much
My wife absolutely loves the flowers! I was very impressed at thee design, selection of flowers, & obvious care taken during delivery. I choose what appears to be a small business because products & service tend to be much better. Kelly & Company did not disappoint & I will definitely be using them for future floral arrangements. Thanks much!
Very happy with the arrangement
Wonderful bouquet! Great service! Thanks
Flowers were beautiful and delivered with care. Thank you!
The customer service was so amazing. My Mom cried, she loved her flowers so much!!! The bouquet was so gorgeous, beyond words. I'll definitely be purchasing again!
They were stunning! Could not ask for a better experience with this florist. Thank you
This was the first time that I’ve used Kelly and Company Florist, and I was so satisfied and impressed with the flower arrangement that I sent to my daughter in law! The bouquet was very beautiful, fresh and looked very similar to the arrangement pictured! Most importantly, my daughter in law loved it! I will be ordering more arrangements from Kelly and Company Florist, and I highly recommend this florist to anyone in the area!
It was an attractive arrangement, very fresh; however, I thought it would have been a bit larger.
I was very much pleased with the quality and craftsmanship of the bouquets I have ordered! They were beautiful arraigned and timely with the drop off! Will most definitely use again! Thank y’all very much!!
From beginning to end it was a great experience! Very pleased with the quality of flowers, and service! Thank y’all very much! Will most definitely use them again!!
Excellent
I place an order around 3 pm for next day delivery and not only was it available to deliver next day, there wasn’t an up charge like some other local places, and the flowers were beautiful.
Ordered late morning for same day delivery, and it showed up as promised and our daughter loved the flowers.
----
Florist's Response:
Thank you for supporting our small business! We are so glad your daughter loved the arrangement.
What was delivered looks nothing like the picture. For the amount of money we spent, it was a huge disappointment. I sent an email last night with the picture.
I placed an order at 5:00 pm on one day, and the flowers were delivered at my requested time of 12:30 pm the next day. The arrangement looked great, just as advertised. And the flowers made her cry...I think that was the goal.
Incredible company with quick service and a beautiful arrangement. So happy with my experience.
I definitely wanted local service and had used Kelly&Co before. This was my anniversary gift of a dozen roses for my wife and I ordered it the week before.
I received an email the morning of saying the floral arrangement would be changed for some reason but would be delivered by 2:00pm. Roses are roses and I didn't want that changed since I paid for that specifically. The email said to call or email so I tried to call three times and then emailed saying better to cancel it if it can't be what I ordered. NO RESPONSE AT ALL.
Then my wife called at 2 to say she was so happy about the gift of Roses. I asked was anything missing. She said, no. So, I can only assume the absence of baby's breath was the item omitted.
Glad she was pleased, but the level of communication was ZERO and a lot of anxiety when it could have been avoided. $100 (75$ plus tax, delivery and a tip) deserved some kind of response.
So other than an email signaling a problem and the omission of SOMETHING, and no response, Everything went as it should. I'll have to think about this next time
Excellent experience overall. Easy to order, delivery was as scheduled, and flowers were absolutely perfect. Can recommend with confidence. Will be ordering again.
While the plant was pretty that you delivered it was not the plant that I ordered. Also I didn’t see ribbon on it unless the person. I sent it to took it off.
If would consider letting people know if you are sending a different plant.
Appreciate it
Thank you
Flowers were absolutely beautiful!
Perfect bouquet for the occasion, and delivery was right on time.
Thank you team Kelly & Company for the beautiful Mother's Day delivery. Incredible customer service. Professional, kind & efficient :)
Very nice, could not have done better on the arrangement but delivered very late in the day.
I was hoping for a more colorful arrangement than what was sent. It was a nice touch to include the small mylar, balloon that said, “happy birthday”, which we had not requested.
Service was excellent and the arrangement was very beautiful. I will be using this business again. I highly recommend using Kelly & co
What was delivered was SO much better than what we thought it was going to be! We absolutely could not be more pleased. Ordered later in the evening and she received the flowers before lunch the next day! From now on my go to place for flowers, worth every penny! Thank you so much!
My sister has yet to receive the delivery as of today, Friday 4/14!
On time and easy to purchase for local friend
Thank You for delivering the flowers early. There were perfect!
I reached out to Kelly & Company in need of a last minute delivery and they were able to put together a beautiful arrangement at the very last minute and make it happen! A week later, the arrangement is still holding strong and as beautiful as it was the day it was delivered!
Beautiful arrangement and great customer service!
What beautiful flowers delivered to my mom for her 89 birthday, absolutely gorgeous!!
Kelly & Co Florist was very accommodating.Wonderful service . Beautiful arrangements . I’d recommend to anyone .
Great looking flowers.
------
Florist Response:
Good morning,
An arrangement was delivered yesterday at 1:15 pm along with chocolates to the front desk of the business.
Were they somehow not passed on to the recipient? Please reach out to us concerning this matter.
Thanks.
The flowers are as beautiful as the picture and were delivered on time as promised
In the end the recipient was happy to get the flowers but when I saw the picture of what she received I was shocked. It didn’t resemble the picture on the website at all except for the lily flowers. The green flowers were nonexistent and it was mostly red roses. The vase was also a standard shape and not square like the picture. It was a lot of money for what looked like a $35 arrangement. Would not recommend unfortunately.
Great Service and flowers. Will use this service again.
The flowers were never delivered on the delivery date. Have not received them yet.
WOW!
We didn't know you existed but now we're glad you do! You are in our phones and you now have TWO (2) new customers!
Flower gift was beautiful and the ease of your online ordering for us technically handicapped folks was easy as pie!'
Can't thank you enough!
Excellent experience. Beautiful arrangement.
Outstanding arrangement and good service
Ordered flowers for same day delivery and they did not disappoint! Beautiful arrangement, thank you so much!
I could not be happier with Kelly & Company! I put the wrong state in the delivery address on accident and they called me before hand to verify/correct the address. The woman I spoke to was so sweet and accommodating!!! And the recipient was surprised and thrilled by the arrangement they made!! Thank you!!
My Sister in law said that her flowers were absolutely Gorgeous! The delivery was on time as well! I was very happy with the experience!!!
The owner was great to work with. I appreciate her quick response.
Excellent service, flowers, and delivery as expected. Thank you!
Flowers were delivered on time and looked great. However after just 3-4 days all of the flowers died.
Flower bouquet was perfect. However, they forgot to put my message card with the flowers and that’s one of the best parts of giving someone flowers! No one called or anything as if they didn’t even catch the mistake or didn’t care that they made one. I drove 20 mins to pick up my flowers just to realize once I completely look them over it wasn’t there.
Thank you so much Kelly & Company Florist! My wife loved the mixed color roses delivered on Valentine's Day, please give an extra thank you to the delivery person who stayed out late to make sure we did get these roses on Valentine's Day, it definitely made our night!! Thank you!!!
Same day delivery...very beautiful bouquet, and my wife loved it.All the girls at her work loved them too..thank you
My mother LOVED the arrangement and the staff was very helpful to help with an adjustment to the card message the morning of the delivery. I have used Kelly & Company previously and am never disappointed.
Flowers were arranged beautifully and the quality of Rose is spectacular! They are still opening up and have gotten huge and Beautiful!! Great location as well!
The flowers were very nice and fresh and I appreciate everything you guys did
It was super easy to order online and the flowers were beautiful! They delivered in a timely manner, thanks so much!
My mom loved them. So pretty!
Recipient said it was the most beautiful she had ever received and that it was so fragrant.
Since Lexington Florist closed Kelly has become my go to florist in Lexington, and they meet my expectations every time (even on short notice).
Fantastic experience and beautiful flowers!
Beautiful work as always!!
They are beautiful and arrive just as noted.
Thank you my daughter needed them to brighten her day.
The arrangement was very pretty, but for the amount of money and the not so modest delivery fee charge incurred. I expected the setting to be delivered in the time frame requested(not late) and be slightly larger with more flower buds. I appreciate the service non-the-less.
Great service! Placed order online and flowers were ready within the next hour. Not to mention they were absolutely beautiful.
I was very pleased with the services I received. In the future if im ever in need of flowers I will be coming back. The arrangement was simple beautiful.
The flowers were exactly as pictured. Stunning display!
Flowers were very beautiful as the picture. Thank you so much!
I live in Las Vegas and wanted to send my mom flowers on her birthday which was also on Mother's Day. Being across the country, Kelly and Company made it really easy for me to make this happen. Very satisfied with the flowers and my mom loved them.
Kelly & Co. delivered a beautiful bouquet flowers to my mother which was the highlight of her week. So grateful for their clear process and beautiful design!
Awesome as always!! She was very happy
Thanks
She loved the flowers and always the perfect touch!
Paid for the premium and didn’t get that at all. The flowers literally only came with 4 tulips and they wasn’t that fresh. I honestly feel like I got scammed. If the premium is like what they sent me then I’m afraid to see the basic package. On the website they look beautiful but a complete different story when I received them. It was a waste of money getting the upgrade (that’s actually not an upgrade). This was a disappointment.
Prompt delivery and Beautiful arrangement.
Flowers arrived so quickly and were even more beautiful than the photo!!!
Sometimes when you order online from a florist you don't know, you don't get what you ordered. Kelly & Company delivered exactly what I ordered and same-day service, too. Wonderful experience!
You made our 37th anniversary very special with this arrangement. Added balloons for an extra special touch..just awesome!! Thank You so much. I will certainly spread the word on your quality of work.
Perfect service & flowers were beautiful!
Ordering was simple; shipping was accurate.
I will use again. Thanks.
Communication and accommodation for my delivery was Awesome! The flowers are beautiful and super fresh!! I would highly recommend Kelly and Company Florist to anyone looking great customer service and pretty good value!
I loved this arrangement! My wife was overjoyed at the beautiful blooms! The delivery was timely, and professional! I will be ordering flowers from Kelly and Company Florist in future.
The arrangement was gorgeous and they even followed up with me regarding a question I had. I will definitely use them again for our business' needs.
What a lovely spring bouquet!
Great service delivered on time
This arrangement was perfect and almost outshined the arrangement that I purchased elsewhere about 2 days ago.
The shop was a little difficult to find because you can run right past it and the big road sign.
I would recommend a feather flag as well. It would divert your attention.
Outside of location, I loved everything about them. The shop called because of a question and gave me the option to upgrade or refund. I love the attention to detail that the shop has.
They made my wife's birthday and made me seem like the perfect husband (I'm not but I'll take the win).
Would recommend them to anyone and I will definitely use them consistently (now that I know how to find them). Ha! Ha!
So excited to find a Florist that I can trust near me (love brick and mortar stores).
Thanks!
Maxwell L. Highsmith
#The Perfect Husband_1312021
This was a really great experience. This company kept me updated as to the entire process and when they had to make a substitution from the original photo, they let me know. Usually companies just change the flowers and give you no other options, but it was so nice to be informed. Then they even sent me a picture of the arrangement before it was delivered!
Great service and communication. Arrived quickly and they are just gorgeous! Thank you so much. Will definitely be returning for more!
Very pleased with the service and the speedy delivery.
----
Florist Response:
Thank you for your business!
Excellent service and easy to work with. The arrangement was beautiful. They even sent me a picture before they delivered it. Would highly recommend! We plan to use Kelly & Company again.