101 Reviews
On time. As expected, made her happy
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Florist's Response:
Thank you Franz, very glad that you liked our flowers! Order again.
Beautiful bouquet. The recipient was so happy. I love that the pictures on the website show the actual bouquets. Highly recommend!
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Florist's Response:
Thank you Erica, we are always happy to deliver the best, will be happy to serve you any time in a future, thank you so much for a great review
Love the presentation and color for my daughter BD.
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Florist's Response:
Thank you so much, always happy to do our best in every bouquet sent out. Appreciate your business. Thank you.
They were supposed to call to deliver, but the order never arrived and I was waiting for hours for them to give me an answer.
I purcahsed these flowers for my friend's birthday and they were perfect!! They arrived on time and were beautifully curated. I'm so happy I worked with Elena's Flowers for my friend's special day.
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Florist's Response:
Thank you Ashley, always happy to make our customers special occasions flowers the best gift, thank you for review!
The flowers are very pretty and fresh, and they were received on time. I will definitely continue to be a customer. Thank you for making it possible.
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Florist's Response:
Thank you so much for your order, we are always happy to bring our customers the best
Thank you for the beautiful flowers that you sent my wife for anniversary. I’ve used other florists in the past I was very disappointed with the quality of Flowers I received. With my wife showed me the bouquet on FaceTime. It was just like I went and picked them out myself. Thank you for the excellent job done by you and your team. If someone asks me for a recommendation. I will recommend you strongly. Thank you very much Spero Nixon.
Flowers were supposed to be at location by 9am, and even paid extra for them to be. Instead I called the day in which they were supposed to be delivered. And they still didn't have them out, and that was around 2pm. I'm not even sure that the flowers ever got there
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Florist's Response:
I'm so sorry for delay, you called the store twice to check on this del8ivery and I informed you all about the process, I didn't have any assistance that day this is why all the orders war delayed, I'm sorry for that.
Beautiful flowers and great service! Would definitely use again!
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Florist's Response:
Thank you so much, we are glad you had a god experience and will be happy to have you as a regular customer, thank you again!
So beautiful! My friend loved them.
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Florist's Response:
Thank you so much!
Well I can't write a review yet because the flowers have not been delivered to my mother on the day that they were guaranteed to be delivered. She has not yet received them. I received an email this afternoon letting me know that the Tulips that I ordered were not in stock and would I like a different flower. I didn't mind a different flower but I did want my mother to get her flowers on the day that she was supposed to receive them. I will write another review when she receives them.
Thank you for providing beautiful arrangements at a very fair, reasonable price! Your speedy was also much appreciated!
My sister texted me to say her flowers were gorgeous!! I am very appreciative that she received them in less than 24 hours and on a holiday. My only complaint would be that the photo shows very long or tall flower stems that were not present with my sister’s arrangement. I was a little taken aback by that and would like an explanation. Did I not pay for that??
Wonderful job. Easy to order and delivered on time. Highly recommend!!
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Florist's Response:
Thank you Raveen!
These flowers were sent from a distance, so I did not actually see them, but those who did say they were absolutely beautiful and exactly what we asked for. Thank you so much.
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Florist's Response:
Thank you so much! We are always happy to do the best job and to provide long lasting beauty for you to enjoy, thank you so much for review, you made my day.
The flowers were beautiful and delivered right on time, thanks!
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Florist's Response:
Thank you so much, we are happy that you liked the arrangement, we will.be happy to have you as a regular customer, thank you for the great review
Beautiful flowers…They always do a nice job!
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Florist's Response:
Thank you Elaine! Please use us again. Thanks
I wasn’t pleased with the way they were delivered I had a certain time frame to have them delivered. They were 3 hours late. Also didn’t get 25 roses I ordered only 17!! When I called instead of being polite the first thing that was said was we’ll do you want a refund! You should be more respectful to your customers! I should have gotten a discount or something! Bad business
I order these flowers for mothers day and was notified around 1 pm day of that they ran out of them. Then to receive the flowers days later. It would have been nice to be compensated for the delay
Flower arrangement was beautiful!! My mom loved her flowers. Thank you Elena
Flowers were beautiful and delivered on time.
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Florist's Response:
Thank you Brenda,
I live in NYC and found out a relative died in Cleveland, OH and I couldn’t travel to the funeral. I found Elena’s while doing a google search and went to their website to select a floral display.
The website was easy to use and they had a good selection of floral arrangements. I found something really nice within my budget and added instructions needed for the delivery. I got an email message about the delivery being made on time which I appreciated. My sister in Cleveland did attend the wake and funeral and commented about how lovely the flowers were.
Thanks so much for the beautiful work and based on my very positive and smooth experience, I highly recommend Elena’s Flowers to anyone looking for reasonably priced and beautiful arrangements - for any occasion!
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Florist's Response:
Thank you so much, always happy to serve the best flowers to our customers, shop with us again, thank you.
Beautiful! Simply beautiful!
Thank you
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Florist's Response:
Thank you so much, shop with us again, thanks!
My sister in law loved the flowers. Thank you for a beautiful arrangement and prompt same day delivery.
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Florist's Response:
Absolutely, we are happy that you liked our flowers, thank you so much for great review!
The whole experience was awesome! You are the best will use your services going forward..
Like the touch of adding cake or chocolates with the flowers
This was the first time that I ordered from Elena’s Flowers. The websites was easy to use and resulted in a beautiful selection of flowers. The recipient was thrilled with thee yellow roses that were delivered on time.
Definitely will use Elena’s again for my flower needs.
Great job, delivered on time and the Mrs. loves them.
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Florist's Response:
Thank you Nick, always happy to serve our customers the best, shop with us again, thank you.
The flower crown was beautiful and the birthday girl loved it!
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Florist's Response:
Great, thank you!
Flowers were easy to order. They were hand delivered and beautiful.
Beautiful display at a great price! Happy to support a small business as well.
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Florist's Response:
Thank you so much! Always happy to provide best service in the industry. Hop to see you again
Unfortunately, I didn't have a great experience. The flowers were delivered very late and the flowers didn't look fresh.
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Florist's Response:
I'm sorry, If you would like redelivery or refund, please let me know, sorry for that.
Elana's Flowers did a great job delivering a beautiful bouquet as pictured to Cleveland Clinic. Very Happy with their service! Would order again!
The arrangement was beautiful. It was noticeably different than the others in its size, shape and chosen floral arrangements. Thank you for creating such an exquisite masterpiece!
I was sent a picture of the flowers the arrangement was very pretty! Just like the picture you posted! So thank you!! I just have a question as to delivery: were they delivered on the day ordered? Recipient stated they were delivered this morning thank you
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Florist's Response:
I'm sorry, we war late on delivery yesterday so I sent it out this morning, I'm glad thay received it, thank you for 5 stars!
The flowers were gorgeous! As always Elena's team did an amazing job. Not only was i pleased with the arrangement, but the recipient was thrilled with them also. We will continue to use Elena's for all our floral needs.
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Florist's Response:
Thank you David! You are one of my best customers, thanks.
The ordering process online was very easy. The arrangement that was delivered was even more beautiful and vibrant than that pictured! So glad I found Elena’s!
My flowers arrived one day late and I did not recieve the choclates that I ordered.
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Florist's Response:
Sorry for that, call the store (216)331-0019 and order candy redelivery, make sure you mention the order number and explain that chocolate was missing.
I don’t know what service you’re talking about. It’s been five days and my partner have yet to get her flowers. The service has been none existent, we’re having a hard time getting responses and even when they have supposedly sent the flowers again - it was another no show. Just absurdly bad and if the flowers are not delivered within another day the transaction will be disputed with my credit card company.
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Florist's Response:
So sorry about it, we war overbooked and usually when it comes to disputes like yours please text or email me your order confirmation number like other people do and we usually offer ither refund or redeliver with the complimentary free items, instead of waiting for 5 days?
Never received them DoorDash driver said only one item was given to deliver. But I know he took them. Business needs its own delivery service…
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Florist's Response:
I'm sorry, If something is missing, please give us a call and will replace it, this is fist time happen
My girlfriend loved them, thank you so much!
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Florist's Response:
Thank you!
My mother’s sister passed away and she wanted me to send flowers on her behalf . She told me this two days before the funeral. I went online skeptical that I could make it happen because it was February 13th. I found Elena’s flowers and placed the order online and it was delivered the same day. The ordering was so convenient and easy. They sent an email when they were delivered. I’m grateful.
Elena's Flowers does an awesome job!
Every time I purchase flowers here they never disappoint. I ordered early for Valentines this year and prepaid on-line with a specific pick up time and was in and out I under a minute avoiding the long lines that all flower shops have on valentines day.
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Florist's Response:
Thank you Michael, I work my best to make my service flowless, and I dearly appreciate loyal returning customers like your family, sorry for the Mary's budvase, it didn't make it on time for Friday, but I spoke with her on the phone and she told me she is going to be at work Monday so I'll send her fresh vase tomorrow, thank you.
Very nice flowers...my wife loved them!
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Florist's Response:
Thank you so much, we are very happy that you liked your flowers and you are welcome to shop with us again, thank you.
Order arrive on time. The recipient loved the flowers. Thanks again
Wonderful service, arrived on time with high quality
Description should have said no vase or vessel was included. I would think hospital delivery would prompt a clarification call or email. They flowers are pretty but laying in a window as there's nothing at a hospital to put them in.
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Florist's Response:
I'm sorry Nancy, you called in an asked about this arrangement and I told you that vase would have to be purchased separately, so you said "it's ok, they may have vases in the hospital"? If you want us to redeliver this flowers, please call ma to place an order at no charge with the vase, thank you.
The roses are wonderful, and Nina loved them.
Thank you
Nelli
I never got my flowers delivered
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Florist's Response:
I'm setting up deliveries now, it will be ready and delivered in an hour, you can call instead of reviewing nondelivery? Do you want to cansel?
Ordered online & called with a few questions. Very professional, courteous & same day delivery. Highly recommend!
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Florist's Response:
Thank you Cheryl, very happy that you liked our services. please order again. Thank you.
My girlfriend loved it and they were able to accommodate the time range I asked for them to be delivered. I cannot express my gratitude enough!
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Florist's Response:
Thank you so much, any time.
Exceeded expectations!
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Florist's Response:
Thank you so much!
I ordered them for our daughter who had surgery on her birthday. They were perfect for her. She needed a pick me up and these are so pink. They are beautiful and smell nice. She loves them
Thank you!!
Kelly Wade
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Florist's Response:
Great, I'm happy that she enjoys her flowers! Thank you so much for the stars!
Gorgeous corsage!!! Elena is fabulous!!!
The birthday flowers for a sick young lady at hospital were delivered close to 9:00 at night. Not acceptable.
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Florist's Response:
I'm sorry, some times I can't be on time, as long as they will let the flowers to be delivered to the room, sorry and thank you for your order.
My flowers were dead and not even the right ones and I’m just upset
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Florist's Response:
We will replace it, just let me know what was the order and where you want it to be redelivered, sorry.
Flowers arrived were full and beautiful. Elena was very helpful. My Aunt loved the flowers and it made her day.
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Florist's Response:
Thank you so much! It was pleasure to work on your wedding flowers and I'm happy that you liked it. Best wishes for your married live
The flower arraignment was beautiful, but the service I was not satisfied with. I placed the order on Saturday for a 10:00 am delivery on Monday. I called at 12:00 because they had not been delivered, long story short I was told they would go out within the hour. No delivery by 3:00, called back I was told she doesn’t even see an order. So how are you sending it out if you don’t have an order. Finally it was delivery by 5:00 which did not make me happy. And the owner was always so snappy when we talked like it was my fault.
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Florist's Response:
I'm sorry Yolanda, the order was marked as completed by mistake, I didn't know anything about this order until you gave me the order number and I found it on my merchant platform. If I had this order by my eyes before the mistake completion I would definitely ship it out on time, I'm sorry about delay.
Not only was the arrangement exceptional, so was the service. I was kept abreast of what was going on every step of the way. I even received a snapshot of the completed arrangement prior to it's delivery. I have never been given such personal care!! We will be back for all our floral needs
The delivery service was excellent, but the quality of the flowers was disappointing. My wife noticed that they had a musty smell upon arrival, and within a day or two at her office, they were already significantly wilted.
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Florist's Response:
I'm sorry that I didn't meet your expectations on this bouquet. Can I offer a replacement?
I had flowers delivered to Children’s Hospital. I was so impressed with the service I received and the bouquet I sent was beautiful I was so happy with what she received!
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Florist's Response:
Thank you so much, I always try to do my best to deliver high quality arrangements, and I'm very happy to know that you liked it, thank you so much for the review!
Beautiful arrangement. The family loved and adored it! Customer service was awesome. Easy ordering process and was informed when delivered. Even received a photo of the final arrangement, which I have never received from a floral company when I have purchased from out of town. Would definitely recommend!
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Florist's Response:
Thank you so much! Always happy to serve and provide the best for you, thank you for a great review!
Would recommend them to everyone. Thank you for the service, even if it was on a national holiday.
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Florist's Response:
O thank you so much, any time!
My flowered were beautiful. However , my note was left out.
AMAZING! So beautiful and fresh. Got them within 2 hours of ordering. Will definitely be ordering again.
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Florist's Response:
Thank you Stephanie!
The corsage pictured is not the corsage I received. The one I received had much smaller flowers and although it is cute it is not what I ordered. I understand sometimes substitutions have to be made but it should still closely resemble what you order visually.
Beautiful flowers, delivered timely.
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Florist's Response:
Thank you Fred!
Beautiful flower arrangements, great value, and friendly workers!
Flowers were not nearly as full as pictured. Flowers did not match at all what was in the photo.
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Florist's Response:
I'm sorry, I ran out of flowers today, had no choices and had to have a substitute flowers to make you arrangement. if you like me to redo it and send a better arrangement, please call the store, thank you.
Absolutely loved them! The person I bought them for had the biggest smile I was told.
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Florist's Response:
Great, thank you so much!
Received a lovely bouquet, but was informed that the main flowers expected in the arrangement were in fact missing. The notecard I had written online and personalised also wasnt in the bouquet when I picked it up, which was disappointing.
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Florist's Response:
I'm sorry, usually not whole assortment available so I have to do the substitute flowers to fulfill the price. Sorry for the missing card.
Thank you!!
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Florist's Response:
Thank you as well!
Fair price and lightening fast delivery. I didn’t see the flowers but the recipient ranged about how beautiful they were. I would definitely use Elena’s again.
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Florist's Response:
Thank you so much! I try my best with every arrangement, thank for trusting me with this, and I'm happy twice that you and your friend enjoyed the flowers, this is what they for, thank you so much!
I placed my order on February 13th so they would be delivered on February 14th. It is now February 18th and they have not yet been delivered.
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Florist's Response:
I'm sorry, I've had a very high demand Valentine's Day this year and was not able to complete all the orders, I'm very sorry. I can offer you extra free arrangement any time after this Valentine's , thank you
A little different from the photo, but still beautiful and very costless.
Very Conscientious!!
I did not receive the bouquet I ordered and still so far unable to get my refund. Not the best way to run a business
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Florist's Response:
Stan, I just refunded you, I'm sorry, I'm new to this Promenade system, took me a while to figure out how it works refund vise, sorry. Was the yesterday arrangement OK?
The flowers were lovely, and my wife loved them -- but I booked a delivery on Valentine's day and they didn't deliver until the day after! No explanation, just "sorry, should we retry or cancel?" Don't use this florist for time-sensitive stuff apparently.
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Florist's Response:
I'm sorry, I was overbooked, wasn't expecting that much orders for this Valentines day, will try my best next year, sorry.
poor communication, paid for same day delivery yesterday still have not received the flowers. very unprofessional.
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Florist's Response:
Hi Ariel, we already agree that I'll redeliver today with extra flowers added. Would you please review me after delivery, driver is already on it's way, thank you.
The flower arrangement was superb with pink and lavender hues, delivered on time and the recipient was extremely pleased. Thank you!
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Florist's Response:
Thank you so much, I'm trying to do my best with each arrangement for my customers to enjoy they flowers and when I get a positive review it means a lot to me, thank you so much!
Flowers were beautiful. Love the personal delivery it makes even more special. The deliver was very nice
It is beautiful. Our friends were pleased and we thank you for delivering on Sunday. Merry Christmas v
Elena put a beautiful arrangement together for us on short notice on a Saturday and delivered it directly to my family member's hospital room (when all the hospital gift shops were closed). She was wonderful to work with and the flowers were stunning.
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Florist's Response:
Thank you Stephanie, It always feels great when someone is happy with your job, I'm always trying to go an extra for my customers, and I know that people need flowers on weekends, this is why I stay open Saturday & Sunday. Thank you so much and I wish your relative a speedy recovery, thanks
My Brother was overjoyed to receive Elena's glorious upgraded rendition of Blue and White Delight. Her super fast service to Cleveland Clinic was EXCELLENT.
The flower preparation was very professional and of such great quality that they lasted a long long time! My sincerest gratitude to Elena for helping my brother rise and shine after open heart surgery!
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Florist's Response:
Thanki you so much! Always happy to make a great arrangements for my customers to enjoy. Really appreciate feedback, thank you.
I love how Elena's Flowers sends you a snapshot of the final Bouquet. The arrangement is beautiful!
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Florist's Response:
Thank you Laura, dearly appreciate it!
The flowers was never received
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Florist's Response:
I'm sorry, I did sent it out yesterday evening with Rody delivery service, I doublecheck with them where the order vent. never happened to me before, I'm sorry
They were fantastic!! My father had never received flowers before. He’s 80!!! He was excited that there was no “back side” to the flowers. They were beautiful from every angle. Thanks for brightening up a dull hospital room!
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Florist's Response:
Thank you dear, with every bouquet I try to do my best and I'm so happy that customers appreciate it. Thanks so much for the great review!
Let me know at 9pm they were too busy to deliver (ordered 2 days prior). MISSED A BIRTHDAY DELIVERY.
Took my call the following day and agreed to cancel the order. LIES.
Decided to deliver them anyway using Door Dash who.
Gave the WRONG address to Door Dash and driver had to contact me for the correct address. He STILL had difficulty finding a VERY easy to locate home due to ineptitude.
SUBSTITUTED flowers...... not a Sunflower in the bouquet.
Absolute pitiful & painful experience. Never again. Sorry for the poor review, but this isn't normal customer service at all.
This was my first time ordering flowers from this business and you can tell they really care about their customers. Flowers were reasonably priced and beautiful
Very happy with my purchase with Elena's Flowers. I ordered at 11:30am and they were delivered just a few hours later! I also love that they send you a photo of the actual arrangement when its made.
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Florist's Response:
Thank you Jessica, I'm glad I did a good job with your flowers and hope to be your florist for your next floral purchase, thank you.
lovely arrangement, easy ordering and delivered on time
No communication at all. My flowers were not delivered on right day nor did I get a photo or response from them. Says they were delivered but the person I sent them to hasn’t received them yet
Elena’s arrangement was perfection! It arrived in a timely manner and exceeded my expectations. It was even better than the photo!
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Florist's Response:
Thank you Rebecca, it is always my pleasure to serve you guys. Thank you for your order!
The flower arrangement was beautiful and just as pictured. The florist was busy but she made sure to deliver my flowers with kindness and mercy. I will purchase from here again.
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Florist's Response:
Thank you so much, dear Brittany. I make every arrangement as a priority and totally happy when customers are enjoying they flowers. Thank you so much for a great review!
While the bouquet was absolutely beautiful it did not look like what we ordered at all and had absolutely no blue flowers in it. We picked the gallina specifically because of the blue flowers pictured and left a note for florist to make sure there were blue flowers in bouquet and not 1 blue flower was there and my request was completey ignored which was extremely disappointing. It was for a 9 uear old whose favorite color is blie for her very first flower delivery so no blue was extremely disappointing. Communication with florist was very easy and the lady I spoke to was very kind and friendly. Because the bouquet was so pretty and the service was great, even though I was disappointed in the selection the florist picked, I will probably order from here again
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Florist's Response:
I'm sorry, some time I do not have exact flowers from the recipe so I have to substitute with other flowers, it happens not that often, so I'm sorry for mismatch. Thank you for your order.
Wonderful experience with the flower designer and the business in a whole. When they were unable to fulfill a detail in my order, they were very transparent and made good on that making this experience for my sisters' birthday even better by adding add'l items to my order.
Would recommend them 100% :)
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Florist's Response:
Dear Colleen, thank you so much for the great review, I certainly take a great pride in all my arranging and making sure the service and quality is awesome, so my customers will be happy with my flowers. Comes around - goes around, thank you.
There was a shortage of flowers so my delivery was delayed by one day which didn't turn out to be an issue for me. Elena made sure to call me when she found out about the shortage. The flowers turned out very pretty and I did not mind the wait at all!
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Florist's Response:
Thank you David!
These flowers were absolutely beautiful! Honestly I went through four other florists before I found Elena's. She was very helpful and delivery was very accommodating to my needs while wife was undergoing procedures at Cleveland Clinic. My wife's expression as the flowers came into the room said it all! She had nothing but compliments throughout her stay. I will use Elena's Flowers whenever I'm in the Cleveland area. Hands down, the best! Thank you!
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Florist's Response:
Thank you so much for the great review. I'm striving to perfection with every order and treat it as special gift, making sure that your gift is a piece of art itself. Flowers are the beauty that makes us happy and I'm proud to deliver.
Wonderful service with beautiful flowers. Would highly recommend!
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Florist's Response:
Thank you Kaye, just red your review, the more stars - the merrier! thank you.
Excelente servicio, super recomendado
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Dear Eva, thank you so much for the wonderful review, with each bouquet i do try my best and will strive for perfection for every customer, thank you so much, please order again!
I did a same day order - Elena's was quick and helpful. My daughter loved her flowers. Great experience :)
Elena’s flowers put a beautiful bouquet together. And they delivered on time.