112 Reviews
It was not delivered. The wake was at 5pm today and there were no flowers there when I left at 8pm. So sad
On May 6th my husband ordered flowers to be delivered to my office on my birthday, May 8th. No flowers were ever delivered. When my husband called in May 9th to find out what happened he was told they tried to deliver them at 4:40 pm and the office was closed. I know for a fact the office was not closed. I can only assume they either didn’t try or went to the wrong address. It is now 2pm on May 9th and still no delivery. So I can’t rate the actual flower arrangement since I have so far not gotten it but the service is pretty bad.
Flowers were never delivered. Called numerous times with no answer. Finally spoke to someone and was told they would be delivered the next day and it wasn't.
Scammed out of almost $100!!!
Flowers weren’t delivered. I will be requesting a refund. I called 7 hours after ordering and was told flowers were in route.
My flowers were beautiful and fragrant as usual. This is a florist that sends hi-end bouquets at great prices. If you haven't tried Bouquet of Elegance, you should.
Beautiful arrangement! Great service
Love the floral arrangements. We ordered 3 and they were all beautiful!
I ordered the flowers weeks ahead of time and my order was not fulfilled for the day. I sent birthday flowers to my daughter and she did not receive. I felt terrible…
I still don't know if you delivered the flowers, as you promised to confirm delivery, and now you are not answering your phone.
Did not deliver flowers or chocolate. Did not answer the phone . Straight to voicemail, voicmail full. No contact what so ever.
Ordered bouquet for a loved one and ordered same day delivery. Not only was it not delivered on the day of, it’s currently the end of the next day with no flowers. Shop is not answering calls or responding to the “please text me” texts they’ve sent me. Don’t waste your time here.
My partner said they did not receive their flowers. No one contacted me stating they would not be delivered.
I placed an order on Thursday, September 19th for a flower arrangement to be delivered on Friday, September 20th. That arrangement was not delivered, and I haven't received any communication about it. Don't answer phone calls nor email. Requested a refund and no response. Please don't order from this so-called business!
I have been ordering flowers from this beautiful shop for about a year or so and love the customer service and of course the arrangements !!!! The flowers are beautifully done and the owner goes above and beyond to get your order the way you want and delivered on time
Flowers were beautiful…alittle nervous when they were delivered about 4 hours later than promised. But I understand ..business can get busy. So all in all. Beautiful ….
The blooms are so fragrant. My office smell like a dream. And the vase is gorgeous. I couldn't be happier. :)
Tje bouquet that was purchased was supposed to have sunflowers (which the recipient adores) in it and it did not Have them.
I didn't order chocolate I'm assuming it was because they omitted the sunflowers. The problem with the chocolate is the recipient is diabetic so nice try but major fail.
My inlaw received the flowers, however, I had asked that you include mostly yellow flowers because that's her favorite color. Instead there were dark red and white flowers.There was not even one yellow flower in the bouquet. Secondly, the message that was supposed to be written on the card was replaced with the message in the notes to the florist asking you to make sure to please include mostly yellow flowers bc Shelly is a cancer survivor. I was disappointed especially being my first time using your floral shop that a mistake could be made like this!
Love love the customer service!
Beautiful arrangement! Recipients loved it
I wanted to surprise my wife with flowers the day before our 19th year anniversary and they never arrived. When I called they were concerned and called their driver to find out what happened. However, I didn't hear anything else. At this point I'm just really sad that my surprise and my act of love was deflated.
Very disappointed with the final floral bouquet! It did not resemble the bouquet we selected from the florist’s website. Unhappy and disappointed customer!
Came out picture perfect. GF's happiness/love increased, mission completed. (:
I loved my flowers. Many times I receive from other companies nothing like what was ordered. The vase was absolutely beautiful. I will recommend your shop to all of my family and friends.
She was very happy and the flowers looked wonderful.
We never received our order. The woman who runs the shop began to avoid all contact with us, because we wanted an update on our order. Terrible service, I wish I could comment on the flowers but again we never received them, but she was sure quick to charge me credit card. I will be filing a report with the BBB and appropriate law enforcement agency.
My experience with you’re establishment is great as ever! Thank you, until the next time.!
Excellent service, beautiful arrangement
You didn't deliver anything and I want to transfer my money back.Shame on you. For $113, you won't get away easily.
My Sister loved the flowers , Thank You so much for the beautiful arrangement. Vivian.
The flowers are very pretty. They were delivered late, my sister had already left work. They were not even delivered to her department. Not happy!
Thank you for the beautiful arrangement of cut flowers.
Delivery was super fast and the flowers are super fresh
I put the wrong delivery date on my order, and when I realized it the shop said they could it THAT DAY ! It was already 4:30 in the afternoon and they put it together and delivered it 2 hours later . I have never had such great customer service!!!
The flowers came out beautifully I've ordered from here 3x so far, it was my grandmothers 81st birthday and she LOVED them !!! I received a text from the Florist stating that delivery would be arriving, which was nice and the customer service was excellent. They made sure my grandmothers day was special.
Thank you
I ordered two of the Deepest Sympathies Blue & White Standing Sprays. The flowers were not full. Didn’t even have the blue accent flowers. Not even close to the picture on their website. I ordered and paid for the large premium one which should have measured 54”H x 42”L per the item description on their website. I received a small or even extra small. I brought my tape measurer to measure it and both was only about in 34”H. You could tell it was made in a rush. The flowers were not even fresh. Customer service was horrible. I called the flower shop at 6:30pm and she said she will have it delivered within the hour. The flowers did not get delivered until 9pm the day before the service which I had to ask the owner of the hall to extend the time for us to keep the doors open for the delivery. When I called her again at 8pm she instantly answered with “it’s on its way!!!” It was rude. The flower was so scarce I had to go buy another four bouquets of flowers to fill it in to make it look a little decent. Very embarrassing and disappointing as this was the last thing I needed to worry about when arranging a funeral. Will never go back again. Do not recommend.
The flowers were not full. You could tell it was made in a rush. Customer service was horrible. I called the flower shop at 6:30pm and she said she will have it delivered within the hour. The flowers did not get delivered until 9pm the day before the service which I had to ask the owner of the hall to extend the time for us to keep the doors open for the delivery. When I called her again at 8pm she instantly answered with “it’s on its way!!!” It was rude. The flower was so scarce I had to go buy another four bouquets of flowers to fill it in to make it look a little decent. Very embarrassing and disappointing as this was the last thing I needed to worry about when arranging a funeral. Will never go back again. Do not recommend.
Arrangement color and look was nothing like the one I selected for order. Color was all wrong, it was combinations of pink when I specifically put white and burnt orange. The note didn’t even contain my entire message which was very disappointing as those specific words were sentimental!
I was called and told that the box and the flowers were not available - the person on the phone offered no alternatives. Which left me to flounder around for inspiration on the spot. I specifically requested that the arrangement NOT be nothing but roses.. but some “spring time flowers - not carnations. And not nothing but roses” and that is exactly what was delivered. Nothing but Roses. With some tacky glittery accoutrements.. when clearly I ordered a MODERN arrangement. Meaning I wanted clean and uncluttered. Understated. And instead I got an arrangement of roses with some gaudy glittery bits stuck in it. I requested a text photo of what the arrangement was so I could see it before it was out of the flower shop. And I received nothing.
I’m embarrassed that my friend received a glittery mess for her birthday full of bruised and browned roses.
They were beautiful! I ask for colorful and they were mostly red. But beautiful nevertheless.
Order was supposed to be delivered yesterday and they weren’t I was told they were going to be delivered today and still hasn’t been delivered
I received this email to write a review but have not been able to get in touch with anyone to confirm if the flowers have been delivered today when they failed to be delivered yesterday which is what I paid for and never received a call that in fact they were not delivered. Very upsetting. Decided to go with a local store and this is just unacceptable. I would like a call back.
The bouquet my girlfriend received had zero Lillie’s. And it has cheap plastic hearts and it is wrapped in a very tacky flamingo pink shimmery bow.
I asked for no vase, and wasn’t offered any sort of price adjustment. It was delivered two days late. When I spoke with the lady on the phone she ensured it would get delivered same day. And after I called about it no arriving for two days. they said we’re so sorry, we don’t know how we missed it. We will redeliver today and even add an extra box of chocolates. They got delivered today, thankfully. But no chocolates. I wanted to give the benefit of the doubt. But overall, pretty terrible experience after spending 120 bucks. Absolutely subpar.
The flowers were beautiful as they are. But the service sucks. I called trying to confirm that my flowers were delivered already and instead they text me asking to text them back. Someone else text around four and said my order will be deliver in the next hour. Mind you it’s already 4 something at this time. I text back asking why so late, and there was no response back to why it was being deliver so late. Poor customer service. That’s why they rather text than talk, cause they don’t have to answer to anything that they don’t want. I will never order from them again. Please read all reviews before you place an orde.
Please call me as the flowers never were delivered to the birthday girl.
310-350-5907
My flowers were never delivered
I ordered at 11:30am for the same day delivery, I called at 5:08 pm to be told she would have to call delivery driver. I gave her sometime called back and no answer, I left a message and still no call back and no delivery. I emailed and no response. I just wanted an update on delivery.
The actual bouquet arrangement looks nothing like the online display & i paid for delivery, but literally had to pick them up myself!!!!
The arrangement looked almost identical to the advertised picture! They are beautiful!
The card wasn't signed to let them know who it was from. And the vase wasn't the same as pictured (it was a generic clear vase)- the main reason we picked this arrangement was BECAUSE OF THE VASE. I understand that substitutions are sometimes necessary, but a heads up about the substitution before it was made would have been great. Lack of communication about this change is upsetting, especially since this was supposed to be for a special meaning for sympathy.
My order was never delivered. I received an email that said it was delivered but it was not. You cannot contact them in person, only leave a text or VM. This order was for my 10 yr old granddaughter who is battling cancer in the hospital. Do not bother to order from them. Shameful customer service, they have not contacted me or responded in any way,
they don't delivered anything and anybody pick up the phone
Flowers were not delivered!!! Tried to contact them several times but no answer , I need a refund asap!!!
My daughter just got out of surgery; and was in a lot of pain.
I found you on the internet; your arrangements were clearly visible at your web site; and I was able to order them on-line. No big deal for most kids today; but for a 74 year old man; it was fantastically easy.
My daughter called and had tears in her eyes; and it wasn't from pain.
Thank you for the reasonable prices; great arrangement; and timely delivery.
I simply could not ask for anything more.
Lawrence M
My beautiful mom received her flowers for mothers day that's all that matters to me. Big thank you to all of you.
What a great experience. It was the last minute and you came through greatly for me.
The flowers started to die the next day. This is the second time I’ve ordered for Mother’s Day and same thing happened. Called and no answer. This will be the last time I order from here.
I really appreciate my last purchase, it was for my grandmothers 80th Birthday and she loved the flowers. The service was excellent and the staff was very friendly. The owner actually hand delivered the flowers which was really nice. This is my second time ordering from Bouquet of Elegance Floral shop and plan to continue to do so in the future. I highly recommend this place for eloquent and beautiful flower arraignments.
Very high quality, prompt delivery
Soooooo Gorgeous!!!!! Loveddd them!!!!
I received a beautiful arrangement, a little different than pictured. Still pleased
They were not delivered as promised. Reached out and they promised to deliver them today. Great customer service on my follow up, now hoping they will be delivered as promised. The occasion was for Saturday, so it took away from the expectations and no call was made to let me know they would not be able to deliver as agreed.
Amending my Review:
My flowers were not delivered Friday due to a computer glitch. When I called back the customer service was excellent. They not only delivered the flowers but upgraded it. It was timely like the lady promised and I am very satisfied. I will recommend using them again. Thanks
The bouquet is better than expected! The delivery person was very polite.
Thank you
When I placed my order over the phone I was promised an elegant arrangement. Even was sent a picture of what it would look like. The lady took down the note that would accompany the flowers. Embarrassed at what I saw at the funeral. The flowers were “ dead”. The only note on the flowers was my friend’s name. The cost $153. Never again.
Sandra Dell
916-214-3889
Excellent service!! I recommend to anyone looking for great flowers and great service.
Recently our family experienced the loss of a dear and treasured friend. She was an amazing 104 years old. Our family members - all living in different states outside of California were yearning to express our condolences. After hours of searching online the importance of feeling a personal connection with a local florist would be most important in order to express the love and loss we felt. I researched reviews and decided to call Bouquet of Elegance. SO SO grateful I made that decision!! Lita - the owner -listened carefully to our feelings and the message we wanted to convey. She made wonderful suggestions and the very next day an AMAZING Garden Basket was delivered to include our heartfelt message (hand written). It was beautiful and perfect and will continue to be a living tribute to our precious Angela - which is exactly what we were searching for!!! THANK YOU LITA and your wonderful, thoughtful staff for creating a memorable tribute!!! Highly recommend!!!
I called in my order and the lady that assisted me was so incredibly kind. I placed my order for the "Dog-able in a basket" but had it custom for the passing of a male dog. Not only did they make a perfect arrangement, but had it delivered the next day. Couldn't be happier!
Never know what your going to get. At least they were delivered to me first. Found a long dark hair which wasn't my color or delivery drivers color or length. And set up wasn't even the same as picture. I'm thinking perhaps it's because I chose the middle between premium and not left it as it was default. Besides that the flowers are nice looking and have good color. I'm not a flower buff, I'd really like to be so I can give a great gift someday.
My sister said the flowers she received were beautiful.
Wonderful experience. The flowers were very fresh and more beautiful than the picture. The customer service was wonderful. Kind, polite, very helpful.
Thank you!! She loved them
My friend has not received her flowers. Please sent them by tomorrow or I'll have to ask for a refund.
Thanks
You guys did an excellent job on the arrangement of the flowers and delivered them on time thank you very much
I called to ask that the card be corrected and I am not sure that happened.
Unfortunately, no where near the quality expected - arrangement uneven (one side was just yellow flowers), not as much variety of flowers / colours, big ribbon added (to cover up for lack of flowers?) which cheapened the look. It was for a particular special birthday (my grand aunts 100th) which made it more disappointing.
One quick call, beautiful arrangement, same day delivery. What else do you need?
The arrangement that was sent looked nothing like this picture......... it had pink instead of white and no palms.... horrible
Terrific service during shelter in place, exact arrangement and tweaks I ordered, and the flowers were so fresh that a week later my friend sent me another photo exclaiming how fresh the flowers still were. Thank you!
The flower I wanted was the flower in the pics but the one that was delivered Wes not good at all
Got some roses from my son and husband. Loved them
The bouquet was not as pictured, but it was ok.
It was just as pictured and delivered as promised.
My order was not delivered and i can not get ahold of anybody in customer service....Choose different company!!! Fighting to get money back
I don't have a fucking clue. It did not go to me.
The flowers were absolutely gorgeous! Additionally when the delivery driver tried to deliver the flowers they had trouble locating the recipient but they went the distance by knocking on neighbors doors and found who they belong to.
So I would absolutely recommend you getting flowers from boutique of elegance, not only for the beautiful flowers but the level of customer service that you receive.
I was a little nervous after some reviews but we received the flowers when we were supposed to and the were better then I though they would be. Thank you for the Flowers, I will be ordering from you guys again.
The arrangement was never received.
Thank you for your timely delivery of the orchid to my friend for her birthday. I didn't have a chance to see it, as I live in San Francisco, but my friend was very pleased. I'm sure the orchid is lovely and will give her pleasure for some time to come.
Again, my thanks,
Gail Hermann
It’s 6:33pm and still have not received my order! Called multiple times and finally got someone on the phone at 4:15pm that they would call me right back. No call back and they aren’t answering my calls either.
Don't buy flowers from this company!! What a HORRIBLE experience! I ordered flowers for my Mother's birthday from a local florist Bouquet of Elegance. The flowers were never delivered. I spent $95.00 and they charged me for delivery. I called the shop and spoke to the owner. She said she would get new flowers sent over and call my Mom. After several hours passed and we never heard from her I called back and she didn't respond. My Mom still has no flowers and it's two days since I ordered the flowers. Thanks to this company my Mom had no flowers on her birthday!
They are quick and was able to send pictures through text. The only thing was I had a note to come with it but the note was not added on it just the business card.
I live in Tennessee and ordered flowers online before the store even opened. They were prepared and delivered as requested. Great service. I will definitely use them again.
Excellent service amazeing arrangements of flowers, balloons and candy.Delivery was on time and very professional !
1 Star for effort. The flowers looked nothing like they were supposed to, they looked like a kindergarten class put them together. I cant believe I paid so much for them.
I ordered a 100.00 bouquet for my daughter in law for when she got home from the hospital to have there and having a baby and they never delivered them when they said they would that day. No way to get a hold of anyone and when you all, their voicemail doesn't answer as a business. Beware
Never receive my order and don’t even want it no longer. Maybe next time I’ll just walk-in, ordered online service is a bust. I wanted to go for zero stars but not even a option.
It wasn't ever delivered and my girlfriend was upset! You ruined her birthday!
Living in Houston Texas I was a little nervous that the details of what I wanted done was not going to be done, but it was done to the T. Amazing service at a great price.
The pumpkin vase really makes this arrangement.
The flowers were not delivered on time and left them on the porch over night for any one to take very unhappy and disappointed
As of the morning of 8/25/2018 the flowers I ordered for same day delivery were not delivered on 8/24/2018. I paid a 10.00 fee for same day delivery and as stated above the flowers have not been delivered. I am asking for a full refund I called the night of 8/24/2018 and was assured the flowers would be delivered
that day and again they were not My sister still does not have the flowers I am also going to report to my credit card company No stars for this shop
I was extremely disappointed. The bouquet that was delivered was nothing like the one I ordered online. The vase wasn't even what I ordered and that was the part I liked the best about the arrangement!! I will not order from this shop again.
Very disappointed. I ordered the “bouquet of elegance” for my nieces birthday. I live out of state so I figured As long as I gave instructions then there should be any problem. #1, it states on the website that arrangements may not be as pictured Bc due to season and flowers, so I totally Understand that, but the flowers that was sent was nothing similar to the picture I paird for. I figured, swap out some flowers for in season flowers, right? Wrong! #2, I ask for it to deliver by afternoon. I called And asked and the lady told me how does 3pm sound, I said Great, if a little earlier that’s fine too, 6pm rolls around and now flower has been sent yet. She went out after 6pm for her bday dinner and when she got home, it was sitting on front door step. Anyone could had came and stoked it, and there was no surprised moment for her because no one delivered it on time. I’m so upset. Will not use them again for other orders in the future.
Beautiful arrangement, delivered right on time and price was right - well done!!
I asked for the flowers to be delivered in the morning but didn't get delivery notification until 8:38PM. My wife cannot locate the flowers and no one at the facility signed for the delivery. Called the florist twice and it goes to someone's personal vm not a business vm. Terrible, terrible experience. Never got flowers and cannot connect with florist.
