182 Reviews
My aunt loved the flowers, but had scheduled delivery on Friday the first for her birthday, and the flowers were delivered on Wednesday. It was fine, but I had picked Friday because it was her actual birthday. Other than that everything was wonderful.
I received about 10 flowers in my bouquet! It looked like an 1/8th of what is shown in this picture! Incredibly disappointing and cost me over $100.00!!!!! I would add a photo, but have not been given this option
The flowers arrangement was more beautiful than the picture online. Thank you for the fast delivery
Didn't even look anything like the photo. It was embarrassing of what I received. Delivery was even worse. You can tell they just don't care and I would never use them again.
Ordered tulips, but the color was wrong, and the vase wasn't the one I chose. Very disappointing experience.
Worst florist I’ve ever dealt with. They sent wrong flowers and told me they would come bring the right ones. No show, no call.
I ordered 36 Roses with baby’s breath in vase (see above). I received a bouquet of 24 long stemmed roses wrapped in paper and it didn’t arrive until 4:45p. The woman I dealt with was curt and rude with no apology.I finally got a refund $54 which was inadequate considering the late arrival
I know this was an extremely busy day but the uncaring attitude and disrespect was unacceptable
Doyle Rose
Horrible experience. Delivery not made on Mothers Day, flowers shabby and not worth over $200 in price. Very poor
I wouldn’t know I wasn’t sent a picture… it would have been nice, I didn’t know the recipient and she didn’t send a picture either
Thank you for the great customer service and beautiful flowers
Looked nothing like the picture.
0 stars. They did not deliver the flowers that I ordered. At first, they called to say that they didn't have the pink lilies and would change them to red roses, so I agreed to make sure it would be delivered on the date I wanted. After that, there was no communication at all. Did not receive any calls after that.
Flowers were not delivered and I received no call to let me know. I called to find out what happened and I was assured the flowers would be delivered a day late, but they weren't delivered the second time either. I am now waiting on my refund.
This company is a scam! NEVER RECEIVED MY ORDER! Absolute lies and stories and bs!
NEVER BUY FROM THIS FAKE COMPANY!
Thanks for the delivery. I have no objections to the . I hope that we will continue our joint activity in the future
I wish you fruitful
thanks
Ilia Valchev
Orchids were lovely and dellivered very promptly. Placing order long distance was easy and the recipient was very pleased.
Flowers are gorgeous! Roses exactly as shown . Was just hoping to see some of the green pompoms (in the picture )but otherwise beautifully done!
A complete waste of money, so dissatisfied! The picture above looks nothing like what we received, ours came in a red short vace. The few red roses looked like flowers I could pick up at 7/11 or on the freeway exit during rush hour.
The flowers pictured look nothing like what was delivered to my girlfriend. Wildly disappointing product. The pictured flowers of what I thought I was buying are gorgeous. What was delivered feels like the scraps of what was left at the end of the day at the florist.
The flowers looked beautiful and fresh. Thanks for the great service. Delivery was on time . I will be using your services again
Beautiful flowers job well done. I will use you again and recommend to my friends
I would like to say that I had a great experience with this florist. The flowers looked great and arrived on time
Never got my flowers, lady on the phone was very rude and dismissive. 100% got scammed. Never buy from them!
I requested a unique vase, similar to what is pictured, as a special keepsake. Purchase premium arrangements. The vase provided was basic. I offered by phone number as a contact number to discuss and didn’t get a call. Looked like the level of a grocery store bouquet not florist shop. Underwhelming.
DO NOT do business with this place! I don't know why they call themselves florists, a 5 year old can do a better job! I paid alot of money for an arrangement I choose online and what was delivered was not what I paid for. I was so heartbroken to have seen the crap that was delivered. I should have read the reviews before placing my order! Calling them was just as bad, very unprofessional and seemed clueless as if they did not understand what was said to them. Crappy business.
Please avoid this florist. They accept orders but do not fulfill the orders. They are not to be trusted.
I never received the flowers. I have disputed the charge with my credit card.
A day late and some flowers and a vase short of what we ordered and paid for. The flowers that were delivered, were roses and lilies, instead of what was pictured above. The florist contacted me and said they would substitute exotics and try and get as close to the design depicted as possible. They didn’t do that, they didn’t deliver on the day they said they would, they didn’t deliver the flowers in a vase, and they made no effort to compensate for the things they disappointed us with.
just wanted to say the flowers were beautiful.
I will order again in few weeks. thank you
Most of the roses were beautiful, but one of them was smashed and one of them was wilted.
Terrific experiance ordering flowers from website.
bel air flowers delivered a pretty arrangemnet on time. thanks
I ordered flowers for a family member who is expecting and I loved same-day delivery and I ordered it before 9am and they were delivered the same day and the flowers were gargantuan! The family member who received them said they looked like "dinosaur" flowers (which is a compliment). For the price, it was expensive but for the service (they were responsive on online to my inquiries) and the quick delivery - it was 1,000% worth it.
Super happy with such a great flower company I would give them all my business) and really glad my family members loved the flowers!!!
the arrangement was incredible.
Thank you so much to all the staff there and the delivery team . wish to visit them in person .
Their flowers are pretty and they are of great quality. The staff are very friendly and helpful every time. They take great care of their customers, they were so understanding and helpful in figuring out a solution. I'd highly recommend them to anyone looking for flowers or house plants.
thank you for delivering such beautiful flowers. the arrangement had pink roses hydrangeas gerbers my favorite flowers thank you so much
Vase was discontinued. Flowers were not as full as pictured. Lady at the shop was rude.
The bouquet was delivered a day late with no information to me or the recipient. I was way overcharged for what I got. Cheap arrangement worth half of what I paid.
The flowers I received were not what the image showed. Definitely not worth $60 worth honestly. Wouldn’t purchase from here again.
I received a picture of the blooms I sent my friend, and I was very disappointed, especially since I opted for the more expensive version. the vase was not the same, it was a long vase, nondescript, not necessarily attractive, unlike the shorter one pictured here. Also the flowers were not at all what I requested, they were lilies of the valley, and lots of them, and no orange roses or the green flowers that are so distinctive. I thought you were supposed to copy the bouquet displayed, at least to some degree. what were you thinking?
Just perfect the flowers looked so beautiful. I am so happy i ordered from bel air flowers. thank you for great service.
Not placed evenly in vase. Not a round even placement. Not sure why these were called premium. No flower food included as requested.
Was not satisfied with the place I will not be choosing them again
SCAM - The flowers were delivered a day late and they said that my friend had to be there to answer their phone though they didn't ring the doorbell. I paid for an upgrade and the flowers they sent were a joke, they don't even look like the picture and there were maybe 10 flowers in total. Upon looking deeper at reviews, this place is just known for terrible service and work. Don't order from here. They go by different names as well. I had to call back several times just to get a measly refund of about 1/3 of what I paid - basically refunded me for the upgrade and that was it. It's a huge waste of money but I don't want to deal with these people anymore.
THIS BUSINESS IS A SCAM AND DOES NOT EXIST!
I PAID $157.97 for the long stemmed roses and Lillies, the bouquet that was received DID NOT LOOK EVEN SIMILAR TO THE PICTURE ON THE WEBSITE.
The one I received could have been prepared by any grocery store flower department for 30-40 dollars. The vase was Dollar Store quality and the whole arrangement had ONE unopened lilly, 2 hydrangea flowers (NOT EVEN IN THE PICTURE ON THE WEBSITE) and only 6 roses. It doesn’t even come close to what was advertised on your website!
Dick Hansen
Cell/Text: 206-715-6989
You never brings the flowers the ones I sent and I have to keep call because you never be in time and you send diferente flowers
I really loved the flowers. the flowers were more beautiful than the pictures online. The lillys smelled wonderful. I will use you again. thanks
Beautiful arrangement and delivered on time
Beautiful flowers a0nd a0 w0onderful job. I will use again and again . I will recommend you to my friends. Thank you she loved the flo
I didn’t receive the flower… can u refund
The flowers where not fresh they started to wilt the next day. Would not recommend your company.
Would not recommend. I ordered a mother's day bouquet "summer nights" with lilies and roses since those are my moms favorite. The picture she sent me was infuriating to be honest. I understand mothers day is a busy time and that some flowers may be substituted due to weather, supply etc as stated in their website, to be replaced with something equal in value. She literally got what looked like 3 handfuls of backyard flowers. Carnations, mostly. Sorry but I didn't pay $50.00+ for lame flowers. Reached out to see what happened and got no response. So irritating
I felt like the arrangement could have had a few more tulips (fully aware I purchased the standard arrangement) and a bow around the vase as pictured on the website.
My order didn’t arrive on the day it was scheduled to be delivered.
I had the worst experience ever!! I dealt with a complete bitch from the get go.
I called to ask questions and the woman who answered the phone, said she could take my order over the phone. She never said, hello or how can I help you. She told me to hold on as if I was imposing on her.
So, I told her that I would place my order online.
I believe her name was Laura or Susie, I don't remember.
Eventually, I called the day of the delivery to see if my order got delivered. She told me that telling me that I gave her the wrong phone number and address and then hung up on me.
She was rude and obnoxious.
Then, she called me back to tell me that she was able to reach the recipient at the number I entered online.
With the time I spent arguing with her, I could have delivered the orchid myself.
She is one of the stupidest women I've ever had the misfortune of doing business with.
Because of her lack of customer service and incompetence, I will never order from Bel Air Flowers again, and I urge you to do the same and shop somewhere else.
I am not sure if I was dealing with the owner or an employee, regardless, she should have enough class to deal with customers better.
Nahed
What I ordered and paid for was $109. What the recipient got was a $15 bouguet from the grocery store. Tried to call you, no one answers the phone and your mailbox is full.
This is a total scam and I am going to pursue calling the BBB in LA. YOU ARE A SCAM FLORIST! I WANT A REFUND!
Beautiful flowers arrived. Great service. Thanks
Flowers were ordered for Valentines, never made it, terrible service, and when I called and complained the next day, they promised to deliver them, and when they did, a different arrangement arrived, smaller than the one shown in the picture when ordered, worse service I've had, and terrible attitude to make up for their mistakes
I am so frustrated with Bel-air Florist. I ordered flowers to surprise my Mom for Valentines day and I was expecting lilies and roses same as the picture that is posted in Bloom Nation but when my Mom received it,there i no lilies and no roses but just daisies instead.I tried phoning the flower shop on Feb 14 monday but the lady just kept saying call the manager the next day,I tried calling again but then nobody is picking up.I am calling long distance too and I have not talked to the manager until this day.Its just frustrating cause I always order thru bloom nation but this is the first time this happened
This was my worst experience ever ordering flowers. The flowers that arrived looked nothing like the original image. They were ugly and dying. Bel Air Flowers is a complete scam. I have been trying to get a refund for the last week, but each time I call their staff ends up yelling at me. They should be taken off this website.
Flowers never arrived , No explanation from the store when I called. They seemed to not care that much. It being Valentine's day, my wife was very disappointed, will never use this flower shop again. By the the way my order was placed on the 11th of Feb for delivery on the 14th. No excuse for this kind of service, and I still haven't gotten my refund on my credit card.
The flowers were beautiful. The card on the though, was very unprofessional . It looked like it was made in a rush. It was typed in a small paper and the way it was cut my girlfriend couldn’t even read the message clearly. I would appreciate a little bit more effort.
Sent these to my mom for her birthday and she said her review is:
“You may CERTAINLY tell them that I LOVED
Always the most gorgeous flower choices and arrangement decisions! I ordered these as a birthday surprise for my best friend, and they arrived without an issue before end of day. She adores them!
Belair Flowers,
I sent an email to your address at 3am this morning showing what I ordered online and what was delivered to my daughter. I was very disappointed. Actually extremely disappointed. For $165 I expected a 9 out of 10 and I got a 3 out of 10. I felt disappointment, disbelief and embarrassment.
Sad Dad
the arrangement that you sent looked great. I appreciate the rush delivery
I order flowers every week for my wife. They always do a great job on the flowers.
thanks for the terrific customer service and fast delivery
The flowers looked beautiful. We love the style of arrangement and the fact that it looked very full had many roses and orchids and looked like the picture on the website. thank you for the great service
wonderful beautiful flowers
Thank you so much my wife loved the flowers. I appreciate the rush delivery
The flowers that was delivered was very pretty. My family loved the flowers. Great service. Thanks
wonderful job on the flowers they looked beautiful and smelled great
This flower shop is the best in town. The customer service is extraordinary. They delivered the flowers the same day and at a very affordable price. All of the flowers are fresh and imported. I couldn't be happier with the service I received from this flower shop. The delivery boy keeps me updated every step of the way. It means a lot to me. Highly recommended!
Super easy and convenient to order online through their website. Florist offered same day delivery with a beautiful arrangement and perfect Mylar balloon. Thank you so much for accommodating.
She loved her flowers, thanks for great service
Thank you for the quick delivery! The flowers are beautiful and fresh. There a lot of partially opened flowers so that it will fill in and be lovely for several days
DO NOT ORDER FROM THIS FLORIST!! Apparently, they go by Barrington Florist too. $1500 for a VIP client, and the woman expects me to be “happy” with the arrangement pictured. The colorful arrangement is what I sent for reference. I’m so mad because not only did they make me pay prior to seeing the arrangement, BUT THEY TOOK 6 HOURS TO EVEN SEND A PHOTO.
I really hope I don’t lose my job from my client waiting on these flowers. 0 stars, if I could.
the flowers were a full day late even though i asked for same day, and were not nice. I did try to contact the vendor it was a fake phone number.
I didn’t like the arrangement at all.. wasn’t anything like the picture . Very disappointed for the price . Won’t use this service again .
These flowers never arrived. It is now two days after my order. I spoke with someone earlier today assuring me that they would be delivered and they were not. I would’ve expected to be contacted when they were delivered or if there were any issues with the delivery. Please have them delivered ASAP or call me at 9142025644 if you are having any issues with the delivery. I am very frustrated with the service thus far
Unfortunately this whole shopping experience was not what I expected. The flowers did arrive but the bouquet that was delivered was subpar and nothing like what was depicted, definitely not worth $107. What makes it even worse was this was for the memorial of my boyfriend’s mother. I did speak to the shop owner twice. It was like speaking to a disgruntled customer. The sad part is I was the customer and it felt like I was inconveniencing the owners.
We never received our flowers.
This was a terrible experience. We spent $130 and what was delivered to an important client was absolutely awful. We ordered an assortment of tulips and what showed up was a bouquet of bruised daisies with some other cheap, filler flowers. When I called to see if we could have the mistake corrected, the person I spoke to was very rude and after multiple phone calls she very reluctantly agreed to have the correct bouquet delivered. The second arrangement while better than the first, was still nowhere near the picture. DO NOT SPEND YOUR MONEY HERE!
For the love of God do NOT give this business your money. I ordered a beautiful arrangement and received nothing like it. The delivery was for Thursday for a special occasion, but oddly the delivery was made Wednesday late afternoon. WRONG flower arrangement. WRONG day.. I wish I could enclose a picture of what was received. A DISGRACE. I have spoken to “ANN” who said fresher flowers would be delivered on Thursday. NOTHING arrived. This company does not care. Many of the flowers my relative received are now in the trash. Don’t fall victim to this disreputable business.
The best flower shop. Use them for many years. They are very creative. Beautiful flowers, always fresh. Beautiful and creative design . Great ncustomer service. Very flexible in delivery and reasonable prices.
Very happy! Will use again.
While the flowers delivered were beautiful, the customer service was appalling. I called to check on the status/delivery of the flowers and a curt woman answered the phone "FLOWERS!" Rude beyond belief. Zero customer service. Will never use them again.
Amazing experience with the Flowers . a pleasure to work with from start to finish. She catered to us throughout the whole process exactly the way you’d expect and really paid attention to details.
Took a little longer than expected to be delivered but it was definitely worth the wait! My girlfriend sent me a photo of the bouquet, extremely fresh flowers, more than I expected and artistically laid out in a beautifully designed arrangement! I will use this company again the next time I am bounced out of the house on my rear.
Thank you for exceeding my expectations!
Terrible flowers all dead! Over priced! Extremely unhappy
Horrible experience and customer service. I ordered an amazing arrangement, paid $150 with all the fees. They delivered something totally different not even close to the style, flowers, colors or worth the same value as what I originally ordered. They delivered about 8 yellow and orange tacky roses. I was so embarrassed when I received the picture of what was delivered to my sister. I contacted them and sent pictures. I still have not received a response back from them.
I ordered a $75 bouquet for Mother’s Day and it didn’t arrive. When I called to confirm the delivery I was hung up on multiple times. My mother never received a delivery call and neither did I. They were rude and unhelpful and kinda fucked up my Mother’s Day plans. Thanks
Wonderful service and easy web ordering. followed up with me and let me know that my gift was delivered and how surprised my friend was. Who does that these days? When you get great service and follow-up, that business goes to the front of the list
Very happy customers!!! We were totally blown away by the quality of the flowers and the design of the arrangement. This was a custom order for our grandmother and the only thing better than the bouquet was the customer service. The team there is super friendly, knowledgable and most importantly - they love flowers! This is our go-to spot - highly recommend!
Flowers were never delivered.
I had to call three times after waiting all day for the worker to tell me the flowers I ordered were “out of stock” and that the driver was too far away to bring them. After calling again the worker told me that I needed to pick another option and that she would text me the options. I never heard back and they would not answer the phone after that.
You all should be ashamed of yourselves for not only never delivering my order, but also having me wait all day Mother’s Day and call various times.
Absurd. Do not by any means place an order through this company.
I ordered a bouquet for my mothers birthday flowers was beyond perfection. The price is more than reasonable and they have a ton of options for almost every occasion , and being a local family owned business .purchased flowers for at the last minute and was so happy with the bouquet they prepared for me, thank you so much
was thrilled to have them create arrangements for our small party recently. The bouquet and the centerpieces turned out absolutely gorgeous! Definitely added quite a special touch to our outdoor ceremony and celebration. We were beyond pleased and will always recommend
My first time ordering from here - I'm extremely satisfied. Bouquet was exactly what was advertised, was well packaged, and they provided a very generous and beautiful card which my message was written in. Will definitely be buying from here again! Thank you
This place sucks. I asked for a dozen long stem peach roses to be delivered on Saturday 2/20. They delivered pink roses on Friday. Will not be using this place again.
The service was absolutely terrible. Wrong arrangement was delivered. No card was given with arrangement. Refund was not provided. Staff was beyond rude. Would not recommend.
Excellent service; I would use Bel Air Flowers again.
Bouquet was beautiful! My friend was so happy with them! Thank You!
Arrived on time and looked great!
Excellent same day service, including accommodating a lengthy message that wouldn't fit on the card. Recipient very happy!
my friend sent me the pic of the flowers after delivered, it was much much smaller as it presented and anticipated, for $245 it was very small arrangement. I was disappointed.
Far less flowers in the actual bouquet than in the photo online. When I called to ask about the delivery the staff was yelling in my ear in the background.
not as picture - not even close
We wanted to send a small flower arrangement to friends in L.A. upon the news of the birth of their daughter - from 8,750 km away in the U.K. Your website was easy to use and we are very happy with your customer service and the outcome.
I ordered what is pictured , But that is not what was mailed to my friend. What was mailed was lovely... but it was a group of very colorful flowers including Gerber daisies and some bright red flowers in a vase. Considering I paid over $100 for what I ordered, I would’ve expected to have what was pictured, forwarded to my friend.
They did not send this at all. They sent multi colored roses. That was a bummer.
Although the roses were fine, not what we ordered
Instead of the picture, three roses and one small hydrangea bloom were delivered with greenery. Not worth $142. Wish I had used a different company.
Very poor product and customer service. On Friday October 23, I ordered "Happiness by BloomNation" arrangement from Bel Air Flowers for my daughter in law, and upgraded to a "deluxe" arrangement hoping for a "Wow" beautiful surprise based on the photo advertised with unusual flowers. She sent me a text thankyou with a photo of the arrangement, but I was very dissatisfied with the quality of the flower substitutions, and with the overall look of the arrangement considering the price I had paid (over $104). It looked like grocery store flowers. I tried calling and emailing them with my specific concerns about the arrangement, but only received "someone will get back to you" (on Sunday, 2 days later) and again on Monday (3 days later). Finally today, (4 days later) they sent me another automatic email that the arrangement had been delivered on time, without any reference to my complaint. I wanted to give a local florist my business, but sadly, this one disappointed greatly.
Order did not show up. Tried to request refund but no one answers or they pass me along to someone else
They didn’t deliver the flowers! I kept on calling and they still didn’t deliver it. They kept on saying the next day. And then they didn’t even respond to my phone calls. Terrible service. Just beware. I’m gonna try and stop payment.
Flowers never got delivered
Flowers never got delivered
Flowers never got delivered
Flowers never got delivered.
Awful.
First off, THE most unprofessional phone call I’ve ever experienced with a business in my entire life. “HELLO?” what legitimate business answers the phone like that?
Second I ordered my flowers 2 days in advance to be delivered on my friends birthday. They called her and wanted to know if they could be delivered the next day!!! No! I specifically requested delivery on that day because it was her birthday and she was going on vacation the following day.
Then, I called a second time after flowers were not delivered, and no one picks up
So in final, my friend never received her flowers on the day I PAID to have them delivered. What’s the point of even asking what date people want flowers delivered if they just call the recipient while chewing gum wanting to know what time her place of business closes and if they can deliver the next day instead. Unacceptable
I ordered flowers for Mother’s Day, it was promised to be delivered on Mother’s Day. It wasn’t delivered at all and when I called the next day no one answered the phone calls so I finally got a hold of someone on the phone who wasn’t pleasant at all and I was told that I will get my refund the same day. I had to call again later and it wasn’t done and when I asked for my credit I was told to call tomorrow. I do not understand with this poor service how they could stay in business!!!!
Worst flower shop in the world they ,,,they charge me and didn’t deliver my flowers
Never got there. Place doesn't exist. Runaround to get money back. Finally just canceled through my credit card company
If I could give 0 stars I would. Horrible customer service. Never received my Mother’s Day flowers. Phone calls ignored and also lied. Wrote bad review on Yelp as well. Total garbage company.
Flowers never arrived. Finally were delivered over a week late. Had to call and email 10+ times to get ahold of the florist and to schedule a delivery. Never was told a reasoning, and was never offered a refund or compensation. My arrangement wasn’t even close to what I had ordered originally either. Overall, horrible experience and would avoid at all costs.
If there was an option to give no stars to them, I would definitely give them ZERO star.
I placed an order 2 days prior to the Mother’s Day. Guess what? They never delivered it.
On the day of Mother’s day, I called them around noon to check the status on my order. A lady answered the phone who was not speaking English for sure. She picked up the phone and in a very rude voice said, text the driver. I barely understood what she said. I said but who and which number am I texting? She said same number. Anyway, I sent the order number and address to the phone number. NO ONE RESPONDED. I called them back and she picked up the phone again. Same story. Asked me to text it again, so I did. She texted back saying, coming wait please!!!!!!
Nothing happened till it was 5:45 pm, I called that number again, which I got rejected. She texted me saying “ Cant talk, whats up” !!!!!!
Well that was new. I never heard a business servicing clients like this.
I asked for my order status and she texted back saying, wait it is coming
Yes they NEVER DELIVERED MY FLOWER TO MY MOM ON MOTHER’s Day. How terrible is that? And they named their business Bel Air Florist like you think they are high end in everything.
NEVER NEVER NEVER do business with them. Yes their website is nice but they are scam and they dont know how to run a business.
TERRIBLE EXPERIENCE.
Delivery didn’t show up for Mother’s Day. Bel air flowers was unresponsive. I was able to make contact with them once (after the many calls and emails) and they said they would deliver the next day (wed). Never showed up. The woman I spoke to asked me to communicate through text and she has not responded to me. Working with my credit card company to get the charge reversed. They are awful.
Zero stars but had to leave one to post this review. You are the WORST! Want to leave ZERO because you NEVER delivered my order. I placed an order for my wife on Friday for delivery on Mother’s Day and it never showed up. I called you 5 times the day of delivery to check status and you hung up on me. You are grifters with a flip phone. The numerous complaints on YELP are all true. You are a disgrace. Please refund my money!
Lol what the fuck. I have never experienced a shit fucking awful business like this. Such a fucking scam I can’t even believe it. I ordered flowers for Mother’s Day to be delivered. Guess what... I called to see where the order was and what time it would be delivered and I got hung up on. What a fucking joke..... I will be reporting this to the Better Business Bureau... This shit needs to completely shut down. I will dispute my charge with my credit card company. Fuck you all!
They never even delivered anything and just took my money! Scam!
This was my worst experience ordering flowers ever. I placed an order online, and my credit card was charged and I received an email confirmation for flower delivery May 10. Nothing arrived on May 10... or May 11. On May 12 I contacted Bel Air Flowers by phone and was asked to send a copy of my receipt and someone would follow up with me. I sent the receipt, and nobody followed up. I contacted Bel Air Flowers again May 13, and this time was told my order would be immediately refunded. That never happened. I was forced to contact my credit card company on the afternoon of May 14 to report the charge as fraud. I am now in the process of filing multiple complaints against Bel Air Flowers.
I think that this flower company is fake. No flowers showed up on Mother’s Day, and we’ve had no recourse since.
If you want to throw $100 down a black hole, please purchase some flowers here!
Terrible customer service! The flowers never arrived and I have yet to be able to get in touch with anyone for a refund.
Do NOT order from Bel Air Florist!
This florist is not to be trusted and should be removed from the Bloom Nation Market Place. Here’s why:
1.I placed my ordered three days BEFORE Mother’s Day, the florist accepted my order knowing that she already COULD NOT fulfill/deliver my order on Mother’s Day.
2.The Florist NEVER notified me that my arrangements had not be made or delivered. Had I not followed up with the recipients I would have never known. She had already charged my credit card-never informed me of the delay nor did she offer a refund.
3.Once I reported her to Bloom Nation, she said she would make and deliver the arrangements on Monday.
4. She lied to Bloom Nation and said the arrangements had been delivered on Monday-they were NOT! Again, I followed up to confirm with recipients.
5. It’s Thursday arrangement has STILL NOT been delivered. Had I not reached out to her and provided her with the addresses and cards (for the THIRD TIME) she would not have reached out or fulfilled her end of our agreement.
6. This woman has shown no remorse nor has she taken any accountability. Every step of the way she has been evasive, illusive, and dishonest. Had I not been persistent and followed up she would have taken my money and NEVER sent my arrangements. AVOID THIS FRAUD AT ALL COSTS
Do NOT order from Bel Air Florist!
This florist is not to be trusted and should be removed from the Bloom Nation Market Place. Here’s why:
1.I placed my ordered three days BEFORE Mother’s Day, the florist accepted my order knowing that she already COULD NOT fulfill/deliver my order on Mother’s Day.
2.The Florist NEVER notified me that my arrangements had not be made or delivered. Had I not followed up with the recipients I would have never known. She had already charged my credit card-never informed me of the delay nor did she offer a refund.
3.Once I reported her to Bloom Nation, she said she would make and deliver the arrangements on Monday.
4. She lied to Bloom Nation and said the arrangements had been delivered on Monday-they were NOT! Again, I followed up to confirm with recipients.
5. It’s Thursday arrangement has STILL NOT been delivered. Had I not reached out to her and provided her with the addresses and cards (for the THIRD TIME) she would not have reached out or fulfilled her end of our agreement.
6. This woman has shown no remorse nor has she taken any accountability. Every step of the way she has been evasive, illusive, and dishonest. Had I not been persistent and followed up she would have taken my money and NEVER sent my arrangements. AVOID THIS FRAUD AT ALL COSTS
Do NOT order from Bel Air Florist!
This florist is not to be trusted and should be removed from the Bloom Nation Market Place. Here’s why:
1.I placed my ordered three days BEFORE Mother’s Day, the florist accepted my order knowing that she already COULD NOT fulfill/deliver my order on Mother’s Day.
2.The Florist NEVER notified me that my arrangements had not be made or delivered. Had I not followed up with the recipients I would have never known. She had already charged my credit card-never informed me of the delay nor did she offer a refund.
3.Once I reported her to Bloom Nation, she said she would make and deliver the arrangements on Monday.
4. She lied to Bloom Nation and said the arrangements had been delivered on Monday-they were NOT! Again, I followed up to confirm with recipients.
5. It’s Thursday arrangement has STILL NOT been delivered. Had I not reached out to her and provided her with the addresses and cards (for the THIRD TIME) she would not have reached out or fulfilled her end of our agreement.
6. This woman has shown no remorse nor has she taken any accountability. Every step of the way she has been evasive, illusive, and dishonest. Had I not been persistent and followed up she would have taken my money and NEVER sent my arrangements. AVOID THIS FRAUD AT ALL COSTS!
My mom never got her flowers for Mother’s Day. They don’t return calls or texts. Filing a formal complaint. Never again.
We never received the flowers. I called the store multiple times but no one picked up.
I told them that the flowers were whilted and no response! They also delivered on the wrong day! Don't waste your money on this trash
The flowers arrived with no notice 24 hours before the date scheduled. The pedals on some were already browning. The vase looked nothing like the photo nor was the arrangement inside the vase like the photo. No thanks
Bel Air Flowers left me angry and disappointed.
I ordered roses to be delivered to my girlfriend's work on Valentine's Day and was excited to see that Bel Air Flowers would do same-day delivery, even on Valentine's Day. Later in the day I called them to confirm that the order had been delivered, but the woman hung up on me. I called back multiple times within a 5 - 10 minute span and each time either she answered and hung up on me, or didn't even pick up. They did not end up delivering the flowers.
I am disappointed and angry at this business for not delivering the promised service. I will not recommend them.
The scheduled delivery was for the 14th. You delivered the flowers a day early on the 13th at 3:30pm to her work and she was not working that day. She got the flowers the next day half dead and it looked nothing like the picture. Worst experience ever
The flowers I ordered looked nothing like the picture nor the vase. I was very disappointed
I could not be anymore displeased. I put in the order around 11:30. The delivery location is easy to find, close by, well known, and every person on the small school campus knows who my wife is to ensure the flowers make it. At 3:00 I called to ensure the flowers would be delivered and spoke to an incredibly rude person who when asked if the delivery would still be ok for today gruffly said “oh....they will get there.” When I said goodbye, they hung up with no more conversation. Three mins later another rude call was made to my wife again gruffly asking “when are you leaving....I have flowers for you, you have to be there at four....there are in a Lyft.” So much for the surprise... My wife shouldn’t have had to, but waited at 4 next to the only open, primary entrance to campus. No Lyft. A gruff call again says “ we had an understanding and you weren’t there.” My wife incredulously explained she was by the only gate and it wasn’t her responsibility to ensure delivery?! They said, do you have security, they probably have it....my wife explained that she was at the only entrance with security and the person accused her of being confused. The Lyft driver then left the box of flowers, without a card, next to an unused, unlabeled gate on the other side of campus...the $100 bouquet of roses were spilled inside the box. The flower shop person told my wife where to find them. My wife spent over an hour chasing a poor Lyft driver who was not where he said he was according to the incredibly angry and rude, accusatory instructions of the shop person that forgot our order all day and crammed it in....then made it my wife’s fault for the delay and said it was my wife’s fault it didn’t work out. Never using this shop again. I have been delivering flowers to my wife at this location many times with no issue. We are polite and easy to deal with, but I refuse to be treated like a prisoner getting gruel when I am ordering incredibly pricey luxuries...
Finally, the email receipt had a phone number on it that never go through to the shop....I looked it up online...different number, different area code. Incredible...
Home run , the flowers were amazing and she absolutely loved them .... so glad I picked your team .... thank you
Flowers were not delivered and it was a very special occasion!!!
Received different flower vase flowers and color (only yellow flowers)
Worst experience ever
I wouldn’t even give this company a1 star
one Of the most awful experiences of my life ruined mother’s day
I ordered flowers but u didn’t order it. What happened!? What’s a service u have?
A very pleasant experience. There were a few substitutions made but I was informed and asked what I would prefer. I was impressed and the flowers I understand were beautiful!
Complete disaster! The flowers that were received were an embarrassment & looked NOTHING like the displayed bouquet & the message card looked like a child wrote it! I will NEVER buy another thing from this company!
wrong flowers were sent. Called and nobody spoke well enough english to help solve this issue and despite knowing their was an issue they hung up the phone. Worst company I've ever seen.
My flowers did not get delivered until two days after Valentine's Day even though the website guaranteed that they would be there on Valentine's Day. I called the company many times and their customer service was awful. When the flowers got delivered, they looked nothing liked the photo. I do not recommend using this company.
The worst possible. They didn’t deliver flowers for my wife on Valentine’s Day. Didn’t give a credit for it. Awful!
Flowers received did NOT look like the website. The arrangement literally looked like someone cut 16 roses and threw them in a Vase. Reminds me of food commercials, how good they look on TV and you order it and looks nothing like it. On the good side, easy to order and delivered in time. But presentation needs work!!
absolutely terrible customer service, they didn't follow any instructions left at the time of checkout and claim to have left the flowers next to the elevator. there are no flowers there and after repeatedly contacting them for a refund, I haven't heard back. this is a SCAM!
I never write reviews - but my experience was not very good. My flowers were dropped on the sidewalk of a front gate with no phone call to the number left to be let in to the front door. When I called to confirm delivery the person the the phone was extremely rude and it was just all pretty terrible. The flowers delivered look NOOOOOTHING like the photo online.
I never write reviews - but my experience was not very good. My flowers were dropped on the sidewalk of a front gate with no phone call to the number left to be let in to the front door. When I called to confirm delivery the person the the phone was extremely rude and it was just all pretty terrible. The flowers delivered look NOOOOOTHING like the photo online.
Worst experience EVER!!!! You ripped me off !!!! I paid over $140 for an arrangement I picked on your website but you sent a $30 looking arrangement not to mention you ruined my surprise and called the recipient. So unprofessional !!!! I will report your business to BBB. Good luck with your crappy fraudulent business.
I would never use them again. The recipient of my flowers sent me a thank you and photo of what was delivered and it was so vastly different than what I ordered...as in, not even remotely close. When I called to complain they 100% acknowledged they didn't have what they needed to make the arrangement so they just threw some random flowers in a vase and assumed/hoped I wouldn't find out. The arrangement looked like it was arranged by a child. I was incredibly embarrassed and had to apologize profusely to the recipient. Bel Air Flowers said they would fix it and send a new arrangement but they never would have acknowledged it if I hadn't called and complained. I expected and paid for what I thought was going to be a quality product. I was wrong.
TERRIBLE!!! The order arrived the next day (when same day delievery was guaranteed) and looked absolutely NOTHING like the picture I ordered!! I was honestly embarrassed by what they delievered. I wish I could give no stars.
I hated it! Completely different from the site’s picture! Horrible flowers! One day later it was delivered. Never buy from bel air flowers again!
This is the worst company ever and a scam. You dont even have a license to sell in LA county. You stole my money and made me pay for some thing I never got. This picture is a fake. The crap you sent out was horrible and you should be embarrased as to what you send out. You have the worst customer service and you hang up on people. I hope you go out of business and I will do everything I can to make sure that happens so no one every gets dooped by your company again.
Flowers were never delivered. The entire experience of dealing Bel Air Flowers is unpleasant (an understatement). From my experience, the business owner is unethical, unprofessional, and unpleasant.
I called the store and the owner said they did not receive order from Bloomnation. As a matter a fact, they contacted me a week before the delivery date to ask me to order different flowers.
After placing an order online and receiving both an on-screen confirmation and email confirmation that the order would be delivered on 1/25, I called the store to confirm that delivery actually took place. They explained they could not do so because the driver had already left. The website gave ZERO indication that this was a possibility and there was no notice given to me either by phone OR email. The person who answered my call was rather rude, but stated that she would "hire a special courier" to make the delivery that late in the day. This actually NEVER HAPPENED. The delivery took place the next day, with no follow-up from the staff, no explanation for the late delivery and no compensation for a late delivery well past the time I needed it delivered. When you provide customers with an online ordering/e-commerce, the expectation is that the confirmation information is what the establishment will adhere to. In this case, that didn't happen, and the staff's attention to the matter was insufficient to say the least. I will certainly be posting several reviews to alert other possible customers that their follow-through for online purchases is both unacceptable and staff response is rude and insufficient as well.
I ordered the above bouquet and my sister received 18 tulips shoved. In a undersized vase and nothing else Outrageously disappointed . . I want a refund. I have a picture of what was sent. Won’t use your services again and if II sm not reimbursed will go on every review site possible .
Terrible experience. The bouquet I ordered was not what I got, none of the flowers matched and some types were missing. Everything written on the description was not there. Delivery was late, and the delivery person did not even have the courtesy to to wait for the recipient, instead telling the person that he is there but disappearing for a few hours when recipient reached home. Card was of a low quality, bought from some cheat stationary store and hand written by a child. The vase had spilled during delivery , wetting the card and the arrangement. Overall all I have to say is DO NOT BUY FROM THEM, THEY ARE HERE TO SCAM YOUR MONEY.
The flowers were dead and wilted. They were not delivered on the day requested but arrived early and were dead on the event. Do not order from Bel Air flowers!! :(
This order was scheduled to be delivered on 9/23/17. Today is 9/24/17. I have not yet received a delivery confirmation. The online order history says "order still in progress."
Follow up: The order was finally delivered late on 9/24/17. The recipient sent me a photograph of the flower arrangement that he received. It did not even resemble the arrangement that I selected and paid for. I will be asking for a full refund.
Horrible flowers, mostly dead missing petals,
Worse day ever I had a birthday dinner and when I received this flowers if was embarrassing!
This was the worst place ever. What I ordered online was never even close to what my wife got. Instead they delivered some white roses that were almost dead, delivery was late and I still got charge the same amount. This was my first and last time I send flowers to my wife from this place.
Very bad service. We picked Bel Air Flowers because the website made them look professional and the pictured flowers were good looking. We paid $440 for flowers and delivery. Flowers were not delivered. I was not notified. When I called the next day, they said they were out for delivery and hung up on me twice. But the flowers were again not delivered. The third day they called and lied that they had tried to call me. They made an excuse saying they had to wait for the flowers to be imported from Hawaii, even though just the day before they had told me they were out for delivery. They did not offer any money back or future discount to make up for their poor service or bad treatment. The flowers finally arrived, and there were many fewer flowers than pictured.
Ordering the flowers online was easy. But that's where the good experience ended. I ordered an assorted bouquet for my girlfriend, and when she got them she sent a picture and they were not even close to what I ordered. Sometimes there are substitutions which is fine, but this was missing 3 of the 4 flowers shown in the bouquet, and replaced by leaves. Additionally, the handwritten card was barely legible, and certainly not what I would expect from their site, or based on the money I spent.
I called to ask what happened, and after I stated why I was calling, the person on the phone said they were closed. I said, well who am I talking to if you're closed? She just said we're closed and hung up. This was at 4:45p. Their hours are clearly listed as open until 6p.
Look elsewhere. I am doubtful you will get what you ordered, and service is awful.
What was delivered wasn't remotely like what is pictured here. They even substituted a square glass vase for the mercury glass bowl. They also substituted much cheaper flowers. I emailed them about this and that they should make it right but I haven't received a response. They should send a free replacement that looks exactly like this picture. Otherwise I would never use them again.