71 Reviews
I had flowers delivered to my daughter yesterday and they were beautiful, she really liked them. They were exactly as advertised. I am taking one star off because it didn't allow me on the website to enter the 10% off discount that was advertised. I sent an email to their company yesterday but haven't heard back yet.
I ordered the floral cake bouquet for my best friend to celebrate her birthday! She said it was beautiful and made her day. Thank you for your extra attention and creating this special arrangement to celebrate my friend who is one in a million.
While the florist might have had difficulties to complete our order on time, it is still important to communicate with the customer the region for the delay. I had ordered flowers to my sis in law for her birthday but it was delivered after 2 days and when I emailed they did not even respond. I had to call them to find out what's going on. This was stressful and not a good service.
Thank you to all of you!
Those flowers are just beautiful!
What we see is what we get!
A customer from Canada!
Beautifully arranged spray. Arrived on time for a friend funeral. Reliable organization.
The Flower arrangement was Spectacular!!! The only glitch was that I ordered it online and the delivery address was supposed to be a NW Washington, DC address. The system seems to have changed the delivery address to my home address and the flowers were delivered to me instead of to the intended recipient without notice. I called to see what happened and was simply told that they don't deliver to DC so they sent them to me instead. No compensation for an incorrect delivery experience was offered. My order totalled more than $600 and it is the second time I have ordered the same large arrangement. The flowers were beautiful and I was fortunately able to deliver them by hand since we live 5 minutes away from the recipient. That was the only dissapointment. Thank you for the lovely arrangement. She said they reminded her of her mother who had just passed away and that was my intention...to bring her comfort.
Flowers were perfect. You all are fantastic!!! Delivered on time. And they are still looking fresh 5 days later.
The flowers were beautiful and did come eventually later in the evening on the requested day of delivery. But communication after the order was placed was lacking - nobody ever answered the phone number on the website (multiple attempts throughout the day) or answered my email. And there was no communication about the status of the delivery throughout the entire day. But the flowers were eventually delivered and were stunning.
I placed the order online after seeing that Ariel appeared to have locations in Potomac and Bethesda, MD. The online website showed an affiliation with USA-wide BloomNation.
At 4pm or so on the day of delivery I called Ariel to ask about status. Went into a generic voicemail. Their site said they were upon to 7pm.
Several other calls - same thing. Finally, at around 5:30 pm, I found a number for BloomNation and the customer service rep was nice and sounded concerned. She tried her only way of contacting Ariel (using the same phone number I had tried) and lamented she could not get through, but she assured me she would keep trying.
When I asked whether any back-up florist might be available to fill the order for delivery on the same day, she replied that Ariel was really the only entity that could reassign the order.
At around 6:10 pm I received a text, maybe from Ariel, that a delivery person would arrive within 30 minutes. At 7:24pm I texted back that the flowers had not arrived.
At around 7:40, the flowers arrived.
The flower arrangement looked exactly like the photo.
But the unexplained late delivery, the inability to speak with anyone at the store by phone, and BloomNation's unwillingness to reassign the order in light of the incommunicado status of Ariel means I won't be ordering from Ariel or BloomNation again.
It was supposed to be delivered on 10-10 but was delivered on 10-11 without any communication about the delay. The arrangement though was beautiful.
This was probably the most beautiful flower arrangement I have ever sent! Each kind of flower was selected and arranged to bring out its best look and all together it was just gorgeous! We were so pleased!
I took the premium with 8 pairs (6 in the basics). They are stunning.
The flowers were lovely. The recipient was very happy with them. One note: I anticipated delivery during the day - was hoping she would have all day to enjoy them on her birthday, plus she lives very close to the florist shop. Around 5:10pm, I called the florist shop to inquire if they were still being delivered, esp given my friend was leaving to go out to dinner soon - the florist shop employee said, "You should have let us know you had such a time crunch issue with the delivery." ??? Seriously? 10am-5pm doesn't feel like a time crunch. Regardless, the flowers looked great, and my friend was happy.
The flower arrangement was well done and the delivery very much one time. The bouquet was a bit smaller than expected, though.
I believe in supporting local businesses, hence, I’m a repeat customer, albeit only few orders per year. The Valentine’s period is probably the highest price flower season, but finding similar arrangements at Giant at half the price ($100 vs $200) does give me pause.
Flower arrangement was beautiful and was delivered on time without incident.
Thank you,
My friends to whom I sent flowers from Ariel this week were bowled over with how beautiful they are. They sent me a picture, and I couldn’t agree more. They plan to tell all their friends about you! Thanks for sending a very special gift that exceeded expectations.
The recipient was impressed by the arrangement, particularly the orchid. Because we did not hear from her about the arrival of the flowers, we were concerned about the delivery. When we called, the office was very responsive and were able to confirm the delivery. We've used Ariel Potomacbefore and will use them again.
Quickly delivered and very fresh! My family will be using you guys again.
Other than not answering the phone, everything went well. The flowers were delivered and stunning!
Fantastic and beautiful!!
Smooth and easy !
Beautiful final product
The flowers were beautiful, which is why the rating is not 1 star. However, I could not get anything but voicemail when I called to order. I ordered online because they actually had a good peony bouquet I wanted for my wife. I paid a handsome sum and then the flowers were delivered to the wrong home on the wrong street. I came home from work and called, asking where the flowers were I had ordered that AM for my wife. No answer, same voicemail. I left a message. No answer. My neighbor fortunately called and let us know after she read my personalized note to my wife and realized what happened. We were at dinner and a family member had to go pick up the flowers left outside my neighbors house in the heat before they wilted. It’s the 4th of July a day afterwards but I still haven’t received a call from the shop to answer my panicked voicemail.
The flowers were delivered on time (day after mother's day), which I appreciated, but looked nothing like the photo. Much skimpier, with a narrow vase, very few flowers. I had even called to ask if they would make it special for an 80th birthday. Won't be re-ordering.
The arrangement was very nice and delivered as promised. If the need arises to purchase more floors for the Potomac area I would Ariel again.
The flowers were delivered and were perfect. My only issue with the delivery was the communication. I didn't receive any information until the following day that my order was delivered.
I received a photo of the flowers from my friend, they really looked as advertised. I was happy about that. The flowers were delivered a day before her birthday, I don’t know why. That is why I didn’t give it five stars. Better early than late but I wanted them to be delivered on the date I selected.
Thank you very much for the beautiful flowers. They were delivered at the requested time and my daughter loves them.
Beautiful bouquet with worry-less order and delivery. Would order again without a second thought.
My sister who received the bouquet said it was magnificent. It was easy to order what I wanted and it was delivered to her at the expected day and time. I will definitely use your company for future flower purchases.
Happy with the flower arrangement. They looked extremely similar to the photo. Was very concerned however about the customer service. No answer when call and no returned call after leaving a voicemail message. Also the arraignment didn’t are unit 5:00 pm and was not the message I sent but a condolence message for someone else.
Placed the order late on February 13th and the most elegant arrangement was received at 8:00am the next morning! Highly recommend Ariel Potomac Florists for their prompt, courteous service and quality products!!
Ariel Potomac's arrangements are always as pictured or better! I am always certain that what I send will delight the recipient. I'm so glad I found them for all occasions!
Very satisfied! I had to make some last minute changes to my delivery and they were very helpful and handled the situation both professionally and patience with the changes!
Simply beautiful! Thank you!
Horrible service. Ordered a bouquet to be delivered on a specific day, and included a tip for the driver. The order was not delivered as promised, and they had the audacity to send a notice that it was delivered. Called the florist, the next day to see as to what had happened? They said they need to check with the driver and call me back. They never called me back, and I found out through a third party that it was delivered the day after my requested date.
My aunt was so pleased with her get well bouquet! The arrangement was elegant and I can always count on Ariel to make it perfect.
Beautiful arrangement, fresh and so full!
Never showed up. Called at 3pm because it hadn’t gotten there yet. Was ensured it was on the way, and never showed up. This seems to be more of a feature than a bug with Ariel
Never on-time!...My husband ordered it on 7/19/23 at 11:46am to be delivered and surprise me....We did not receive it on 19th, and he called on 7/20/23 to see where the flower is...They said that it would be delivered in one hour....Two hours later, not received it yet.....Finally, they refunded us, upon our request....
I ordered online and received a confirmation number. Flowers were delivered in the expected timeframe. They were very similar as depicted online and were beautiful; the recipient loved them. Highly recommend!
Delivered a beautiful arrangement— on time—- and it was loved by the recipient!
The bouquet was beautiful and had the desired effect. I received a very emotional message from the recipient, thanking me repeatedly for the beautiful arrangement which is bringing her a much- needed lift in her spirit as she works through a difficult recovery from a medical procedure. THANKS for delivering what was promised and expected. I will definitely use your services in the future.
Our family members where delighted with the beauty and size of the arrangement. They thought we spent a lot more money than we did.
Thanks!!!
The custom bouquet you put together was perfect! Thank you for your excellent service & beautiful flowers!
Bouqet had a lot fewer flowers than the picture shows. Will never order from them again - I wanted to support a local florist but Ariel Potomac isn't it!
I called you last week to have the flowers delivered this coming Tuesday 5/16 instead of Saturday 5/13...I hope you did not deliver them yet. (??) I found out my friend would be out of town until this Tuesday. Please let me know if otherwise. Thanks! KMB
(718-932-7163) home
(929-933-9648) cell
10/10 experience. bouquet was breathtaking and customer service was delightful!
wow thanks for a perfect service
I sent this as a Birthday gift to my sister-in-law. She said it was beautiful and fresh and enjoyed receiving it. She sent me a picture and it looked just like the picture on the website.
Thank you!
The flowers were sent to a dear friend for V-Day and she loved them, she e-mailed a photo of them...they looked nice. Thanks and I will order through you later in the year when I will be acknowledging her B-day. KMB
Flowers and the vase were beautiful but unfortunately they were delivered quite late around 8 pm and I thought they would never come. When we tried to call for inquiry no one would pick up the phone and mailbox was full so we could not leave a message.
The message that was supposed to be written on the card was wrong. Seems as though the person wrote whatever they wanted and then also spelt the name of one of the senders wrong.
No attention to detail and failed to notify of delivery until I called demanding to know if it was delivered.
Flowers were exactly as described and was delivered on time! Thank you!
Excellent. Beautiful and great service!
Ariel Potomac does an amazing job. I depend on them to brighten the day of my loved ones and they deliver pleasing arrangements with stunning style, beautiful color combinations and long-lasting blooms.
Everything arrived as expected. The flowers were beautiful. Nice job. Thanks.
Very happy wirh the flowers and service. Thank you
A lush, lovely bouquet arrived at our daughters home. The delivery person wished her a happy birthday. A very nice experience. The next best thing to our being there. Thank you so much
Thank you for the quick turn around with the delivery! Beautiful arrangement!
Great experience this time using your florist. My mother in law loved the flowers and they were delivered on time. Thank you
Horrible experience. I’ve used Ariel for some time delivering flowers to my sister. Arrangements always beautiful. But delivery was a nightmare. I called multiple times the last time being 8.42 pm after previously being assured delivery would be soon. This time stating 15-20 min. My sister reported no delivery at 9.40 and happened to look out her door to see the flowers that according to my confirmation were delivered approx. at 9.20pm. No door bell notification. Had she not looked out the flowers would have been ruined in the heat. It appears that this group is now taking a lot of internet orders through BloomNation impacting delivery load, which ruins the whole buy local and associated service. Unfortunately this will be my last order.
The flowers are beautiful but were delivered a day late, which mostly ruined the “moment”.
I’ve had a very positive experience with Ariel and will continue to use them, but they totally dropped the ball this particular time.
Mom and dad loved the anniversary flowers — so bright and cheerful! Thank you for everything!!
Flowers arrived on time and Mom was happy. Thank you, team Ariel!
V/R,
GRY
Sent this lovely bouquet for Mothers’s Day and it lasted almost two weeks!
Worth every dollar. I was not able to see the boquett myself but my mom loved them and took so many beautiful pictures of them. I forgot to enter the apartment number but they managed to deliver to the right address regardless so I was very greatful for their effort!
I ordered a premium flower arrangement to be delivered on the day before Mothers Day as we were having a celebration early the next day. The flowers weren't delivered until 6 pm a day late, and barely a "standard" arrangement, certainly not a "deluxe" or "premium."
I wanted to leave a glowing review as I did for a parallel order, placed yesterday along with this one, but I have no indication this order was properly delivered. I tried calling the phone number, 301-240-3562, numerous times, and it rang once then I got a “This phone number has been disconnected” message, with no other phone number to try. I emailed my concerns earlier today, and have received no response of any kind. So my reviews are bipolar: one very good, one very critical. I would appreciate some kind of response, including, naturally, a make up order to replace this kissing one.